Available to hire
I am a strategic HR and Learning & Development leader with over 19 years of experience driving organizational growth, designing curricula, and implementing talent development strategies. I align HR practices with business goals, manage large-scale educational programs, and foster strong employee engagement. I have led cross-functional teams, built effective partnerships with content providers and foreign universities, and delivered measurable results across diverse sectors.
I thrive in turning strategy into executable programs, optimizing workforce planning, and ensuring compliance with industry standards. My passion is creating scalable learning ecosystems that empower people and organizations to grow together, while maintaining a friendly and collaborative approach.
Skills
Experience Level
Expert
Language
English
Fluent
Work Experience
Academic Director and Human Resource Director at Training Vision Institute
September 1, 2019 - April 1, 2024Led the HR and Central Academic Division; oversaw curriculum development, programme management, educator management, academic partnerships, and quality assurance. Implemented lean workforce planning reducing staff from 130 to 50. Served as a key decision maker on EduTrust Criterion 5/6 and SSG CIR audits; developed product roadmaps and budgets; collaborated with Sales/BD on proposals.
Head of Human Resources at Salad Stop Pte Ltd
November 1, 2018 - March 1, 2019Led HR operations, completed CIR SSG in-house audits, and developed 72 HR and Training Policies. Secured WSQ F&B ATO status with SSG and developed 7 WSQ modules. Implemented Career Pathways for Operational, Corporate, and Management teams; managed onboarding, payroll, PMS, recruitment, benefits, and compliance.
Human Resource and Training Manager at One Farrer Hotel
May 1, 2017 - October 1, 2018Managed HR and Training initiatives, leading a team of 3 HR Executives, 6 Department Trainers, and 15 Work Buddies. Led policy development, PMS, onboarding, audits (LQA), and revenue-generating HR initiatives; oversaw staff engagement activities and budget planning.
Training Manager at Alue Singapore Pte. Ltd
July 1, 2015 - January 1, 2017Directed all training and curriculum matters; contextualized Japan-sourced training content to Singapore context; delivered leadership and team-building programs; scheduled trainer assignments and audited training effectiveness using Kirkpatrick’s model.
Head of Departments (HOD) and Management Representative (MR) at Tourism Management Institute of Singapore
April 1, 2013 - June 1, 2015Head of Departments for Programme Management, Quality Assurance and Audit, and Human Resource Curriculum Management. Managed WSQ and Non-WSQ curriculum; led QA, CPE EduTrust and CIR audits; built LMS and QA processes; oversaw trainer management and accreditation.
Training Manager at ThaiExpress Concepts Pte Ltd
March 1, 2010 - March 1, 2013Led training for WSQ courses; acted as in-house WSQ Assessor and Trainer; conducted mass recruitment, Talent Management and Succession planning; managed training administration and stakeholder engagement.
Corporate Support Officer at Ministry of Manpower (MOM)
January 1, 2005 - January 1, 2007Administrative support including data entry, document verification, Work Permit and CPF processes; liaised with employers and agencies; supported scheduling and reporting tasks.
Officer at Singapore Workforce Development Agency (WDA)
January 1, 2007 - January 1, 2010Developed funding and training policies; processed SDF and SkillsConnect claims; conducted focus groups and stakeholder validation; supervised temporary staff and contributed to cross-functional projects.
Instructional Designer at ACES Performance Pte Ltd
January 1, 2010 - January 1, 2011Developed WSQ Leadership and People Management frameworks; liaised on WSQ accreditation and funding; recruited and assessed adult educators; supported course development and evaluation.
Education
Master of Business Administration (MBA) at University of Roehampton, Aventis School of Management, Singapore
January 1, 2021 - December 27, 2025Accelerated Management Program at Yale School of Management, Executive Education
January 1, 2022 - December 27, 2025WSQ Diploma in Adult & Continuing Education (DACE) at Institute of Adult Learning (IAL)
January 1, 2010 - January 1, 2011WSQ Advanced Certificate in Training & Assessment (ACTA) at Institute of Adult Learning (IAL)
January 1, 2009 - January 1, 2010International Diploma in Service Management at CSM Academy International
January 1, 2007 - January 1, 2009Qualifications
GCE O-Level (English)
January 1, 2001 - December 27, 2025GCE N-Level (English)
January 1, 2000 - December 27, 2025IHRP Senior Professional (SP)
January 1, 2023 - December 27, 2025Certified Human Resource Manager (CHRM)
January 1, 2017 - December 27, 2025Project Management Professional (PMP)
January 1, 2016 - December 27, 2025STB Licensed Tourist Guide
January 1, 2014 - December 27, 2025BizSafe Level 2 – Risk Management
January 1, 2012 - December 27, 2025Industry Experience
Education, Professional Services, Travel & Hospitality, Media & Entertainment, Retail
Skills
Experience Level
Expert
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