Experience Level
Language
Work Experience
Customer Service Specialist at TransPerfect
January 1, 2024 - PresentProviding consecutive interpretation services over the phone remotely; supporting customers in terms of health care terms and insurance.
Barista and Bartender at Doxa Community Club
January 1, 2023 - January 1, 2025Provide a high level of customer service to members, guests, visitors and fellow employees. Conduct POS and sales system, increasing sales volume.
Customer Service Specialist at China Exhibitions
January 1, 2023 - January 1, 2023Supporting customers in terms of invitation and visa process, documents, product information and handle customers in inquiries.
Barista / Bartender at Doxa Community Club
January 1, 2023 - January 1, 2025Barista and bartender experience; provide high level customer service to members, guests, visitors and fellow employees. Handle POS and sales system, increase sales volume.
Curriculum Development at Bamboo International Education
January 1, 2023 - January 1, 2023Designing and improving the courses offered at school-specific lessons and academic content for a particular program.
Marketing Executive at Concept Co.
January 1, 2019 - January 1, 2020Developing, implementing and executing strategic marketing plans for the entire organization.
Marketing Executive at Aconcept Co.
January 1, 2019 - January 1, 2020Developing, implementing strategic marketing plans for the entire organization. Coordinated with sales teams to develop mutually beneficial proposals.
Interpreter/Customer Service Specialist at AkuLaku
January 1, 2017 - January 1, 2018Interpreting and assisting with customer inquiries, support in invitation and visa processes, and handling in person and remote customer service.
Volunteer Interpreter at Australian-Vietnamese Volunteer Resource Group (AVVRG)
January 1, 2014 - January 1, 2018Supported Australian doctors and nurses, interpreted presentations about different kinds of diseases, and facilitated communication between Australian and Vietnamese staff.
Customer Service / Cashier at California Fitness Yoga / Highlands Coffee / Le Petit
January 1, 2014 - January 1, 2016Communication and handling customers in inquiries and sales department. Working the cash register - processing payments and issuing receipts; supporting customers via chat and phone.
Education
Bachelor of International Business at RMIT University
January 1, 2012 - January 1, 2016Bachelor of International Business at RMIT University
January 1, 2012 - January 1, 2016Master of Education at ACU University
January 11, 2030 - December 27, 2025Qualifications
RSA (Responsible Service of Alcohol)
January 11, 2030 - December 27, 2025Working with Children Check (WWCC)
January 11, 2030 - December 27, 2025Responsible Service of Alcohol (RSA)
January 11, 2030 - December 27, 2025Vietnamese / English Customer Care Specialist
January 11, 2030 - December 27, 2025Customer Service Specialist
January 11, 2030 - December 27, 2025Industry Experience
Education, Retail, Professional Services, Media & Entertainment, Software & Internet, Travel & Hospitality
Experience Level
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