Hanh Ngoc Do

Experience Level

Intermediate
Intermediate
Intermediate

Language

Work Experience

Marketing Executive at Aconcept Co.
January 1, 2019 - January 1, 2020
Developing, implementing strategic marketing plans for the entire organization. Coordinated with sales teams to develop mutually beneficial proposals.
Curriculum Development at Bamboo International Education
January 1, 2023 - January 1, 2023
Designing and improving the courses offered at school-specific lessons and academic content for a particular program.
Customer Service Specialist at TransPerfect
January 1, 2024 - Present
Providing consecutive interpretation services over the phone remotely; supporting customers in terms of health care terms and insurance.
Barista / Bartender at Doxa Community Club
January 1, 2023 - January 1, 2025
Barista and bartender experience; provide high level customer service to members, guests, visitors and fellow employees. Handle POS and sales system, increase sales volume.
Customer Service Specialist at China Exhibitions
January 1, 2023 - January 1, 2023
Supporting customers in terms of invitation and visa process, documents, product information and handle customers in inquiries.
Customer Service / Cashier at California Fitness Yoga / Highlands Coffee / Le Petit
January 1, 2014 - January 1, 2016
Communication and handling customers in inquiries and sales department. Working the cash register - processing payments and issuing receipts; supporting customers via chat and phone.
Marketing Executive at Concept Co.
January 1, 2019 - January 1, 2020
Developing, implementing and executing strategic marketing plans for the entire organization.
Barista and Bartender at Doxa Community Club
January 1, 2023 - January 1, 2025
Provide a high level of customer service to members, guests, visitors and fellow employees. Conduct POS and sales system, increasing sales volume.
Volunteer Interpreter at Australian-Vietnamese Volunteer Resource Group (AVVRG)
January 1, 2014 - January 1, 2018
Supported Australian doctors and nurses, interpreted presentations about different kinds of diseases, and facilitated communication between Australian and Vietnamese staff.
Interpreter/Customer Service Specialist at AkuLaku
January 1, 2017 - January 1, 2018
Interpreting and assisting with customer inquiries, support in invitation and visa processes, and handling in person and remote customer service.

Education

Bachelor of International Business at RMIT University
January 1, 2012 - January 1, 2016
Bachelor of International Business at RMIT University
January 1, 2012 - January 1, 2016
Master of Education at ACU University
January 11, 2030 - December 27, 2025

Qualifications

RSA (Responsible Service of Alcohol)
January 11, 2030 - December 27, 2025
Working with Children Check (WWCC)
January 11, 2030 - December 27, 2025
Responsible Service of Alcohol (RSA)
January 11, 2030 - December 27, 2025
Vietnamese / English Customer Care Specialist
January 11, 2030 - December 27, 2025
Customer Service Specialist
January 11, 2030 - December 27, 2025

Industry Experience

Education, Retail, Professional Services, Media & Entertainment, Software & Internet, Travel & Hospitality