Rochelle C. Pinili Aranas

Virtual Marketing Assistant at Outsourced Doers (Doneverse)

Supported end-to-end digital marketing workflows, including lead generation, content creation, nurturing, and conversions. Designed lead magnets, PDFs, slide decks, and branded graphics in Canva. Wrote funnel copy for emails, social posts, and marketing materials. Built funnels using ClickFunnels; configured order pages and upsells; linked automated email sequences in ActiveCampaign and Mailchimp. Scheduled posts, conducted competitor research, and produced 90-day content calendars. Managed inboxes, calendars, and documentation using Google Workspace and Microsoft 365. Assisted admin tasks (forms, surveys, SOPs, meeting notes) and client communications. Supported sales pipelines with lead outreach and SMS reminders. Set up helpdesk workflows and automation routing; coordinated projects using Trello and Slack; handled Zoom and Loom; edited short-form videos in CapCut.

Multimedia Content Creator (Freelance) at Freelance

Edited academic and promotional videos; designed graphics, infographics, and presentations; wrote and revised content for blogs and social media; conducted academic research for commissioned works; collaborated remotely to deliver timely and high-quality content.

Process Executive (Remote) at Cognizant Technology Solutions

Executed data entry, validation, and documentation processes with 98% accuracy. Analyzed performance metrics to identify inefficiencies and improve process workflows. Maintained organized documentation in line with company compliance standards. Supported quality assurance by monitoring reports and process checkpoints.

Customer Service Representative – Technical/Telco at Qualfon Dumaguete

Handled 50+ daily inbound calls and chats from US-based clients regarding technical concerns. Resolved customer issues effectively, maintaining 90%+ satisfaction. Demonstrated in-depth product knowledge to guide customers in troubleshooting. Documented customer interactions accurately in CRM systems for case resolution tracking.

Multimedia Content Creator at Freelance

Edited academic and promotional videos for student projects and organizational campaigns; designed graphics, infographics, and presentations aligned with brand and academic guidelines; wrote, revised, and formatted content for blogs and social media posts; conducted academic research for commissioned works, ensuring accuracy and originality; collaborated with peers and clients remotely to deliver timely, high-quality content.