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Hi, I’m Raffaella Sammarco. I’m a dynamic professional with proven experience in Learning Experience Design and Quality Assurance, focused on developing engaging learning solutions and coordinating cross-functional initiatives across global teams. I’ve led diversity and inclusion programs in Barcelona, creating supportive frameworks that boost employee performance, and I excel at managing stakeholder relationships across the USA, UK, India, Costa Rica, Europe, and MENA.…Hi, I’m Raffaella Sammarco. I’m a dynamic professional with proven experience in Learning Experience Design and Quality Assurance, focused on developing engaging learning solutions and coordinating cross-functional initiatives across global teams. I’ve led diversity and inclusion programs in Barcelona, creating supportive frameworks that boost employee performance, and I excel at managing stakeholder relationships across the USA, UK, India, Costa Rica, Europe, and MENA.

Raffaella Sammarco

Instructional Designer, Project Manager, Designer, +2

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Hi, I’m Raffaella Sammarco. I’m a dynamic professional with proven experience in Learning Experience Design and Quality Assurance, focused on developing engaging learning solutions and coordinating cross-functional initiatives across global teams. I’ve led diversity and inclusion programs in Barcelona, creating supportive frameworks that boost employee performance, and I excel at managing stakeholder relationships across the USA, UK, India, Costa Rica, Europe, and MENA.…Hi, I’m Raffaella Sammarco. I’m a dynamic professional with proven experience in Learning Experience Design and Quality Assurance, focused on developing engaging learning solutions and coordinating cross-functional initiatives across global teams. I’ve led diversity and inclusion programs in Barcelona, creating supportive frameworks that boost employee performance, and I excel at managing stakeholder relationships across the USA, UK, India, Costa Rica, Europe, and MENA.

Available to hire

Hi, I’m Raffaella Sammarco. I’m a dynamic professional with proven experience in Learning Experience Design and Quality Assurance, focused on developing engaging learning solutions and coordinating cross-functional initiatives across global teams.

I’ve led diversity and inclusion programs in Barcelona, creating supportive frameworks that boost employee performance, and I excel at managing stakeholder relationships across the USA, UK, India, Costa Rica, Europe, and MENA.

Language

Italian

Fluent

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Learning Experience Designer at Amazon

January 1, 2024 - Present

Designed and developed engaging, interactive learning modules using evidence-based instructional strategies; leveraged Articulate 360 to create online courses and assessments; conducted needs analyses to identify learning gaps; collaborated with program managers, skill leaders, and SMEs across global teams to align content with business objectives; delivered projects on time and within scope; collected learner feedback to improve content; created multimedia content and interactive elements.

Quality Assurance Specialist at Amazon

January 1, 2022 - Present

Analyzed escalated customer issues and transactions, focusing on accuracy and communication effectiveness; monitored KPIs; partnered with team leaders to implement performance improvement initiatives; produced detailed reports identifying root causes and trends to inform decision-making; shared actionable insights with leadership.

Lead Events Coordinator at Amazon

September 1, 2020 - Present

Developed and executed internal communications strategy across Barcelona sites; coordinated newsletters, town halls, and leadership events for Amazon's employee resource group; managed end-to-end event planning and annual communications calendar; led diversity and inclusion initiatives and regional communications framework across EU and MENA.

Senior Investigation Specialist at Amazon

August 1, 2019 - December 1, 2021

Conducted investigations to prevent online ecommerce fraud; performed fraud analysis to identify high-risk transactions; contributed to KYC IPV EU Pilot; mentored and served as main POC for ~34 investigators; trained colleagues as Certified Assistant Trainer.

Mobility Genius Agent at Ubeeqo, Car Sharing

March 1, 2018 - October 1, 2018

Managed user support in English and Italian for mobility and fleet solutions; handled incoming sales leads, created proposals and contracts, and coordinated logistics for product demonstrations; investigated suspicious or high-risk transactions to mitigate fraud; implemented process improvements.

Senior Gaming Technical Support Agent at Arvato Bertelsmann

December 1, 2016 - February 1, 2018

Provided customer support in Italian and English across technical, gameplay, and billing issues; translated blurbs to improve processes and communications; mentored new hires; implemented process improvements to enhance efficiency and customer experience.

Jewelry Designer and Assistant at Jos.Debono Jewellers Est

January 1, 2013 - January 1, 2016

Managed photography for jewelry and products; social media management; trained employees in Rhinoceros 3D software to enhance design capabilities.

Jewelry Designer at HS SILVER

September 1, 2013 - March 1, 2014

Designed a collection of 30 jewelry and watches; developed concepts and themes; oversaw prototyping and testing; collaborated with manufacturers, marketers, and sales teams; conducted market research.