Raffaella Sammarco

Designed and developed engaging, interactive learning modules using evidence-based instructional strategies; leveraged Articulate 360 to create online courses and assessments; conducted needs analyses to identify learning gaps; collaborated with program managers, skill leaders, and SMEs across global teams to align content with business objectives; delivered projects on time and within scope; collected learner feedback to improve content; created multimedia content and interactive elements.

Analyzed escalated customer issues and transactions, focusing on accuracy and communication effectiveness; monitored KPIs; partnered with team leaders to implement performance improvement initiatives; produced detailed reports identifying root causes and trends to inform decision-making; shared actionable insights with leadership.

Developed and executed internal communications strategy across Barcelona sites; coordinated newsletters, town halls, and leadership events for Amazon's employee resource group; managed end-to-end event planning and annual communications calendar; led diversity and inclusion initiatives and regional communications framework across EU and MENA.