Gayla R. Wright

Content Developer at PMI (Project Management Institute)

Update and enhance existing Storyline 360 e-learning modules to align with evolving learning standards and brand guidelines; design new e-learning templates and scalable learning assets for enterprise-wide use; manage and track multi-stage content review cycles involving SMEs, copy editors, and QA teams; coordinate video hosting, placement, and embedding using Vimeo; create learner interactions with Vimeo Interactive Studio; ensure instructional integrity, usability, and quality across learning products.

Senior Instructional Designer at Ardent Learning

Led instructional design and development for large-scale retail and corporate clients, including Gap Inc. brands; created high-level design documents, detailed storyboards, and interactive e-learning using Articulate Storyline 360 and Rise; developed animated and explainer videos using Vyond; served as lead ID and systems analyst for multiple system rollouts and process change initiatives; designed e-learning and virtual instructor-led training (vILT) for clients including Kia, NACDD, and ASQ.

Instructional Designer / Systems Analyst (Contract, Part-Time) at H2O Partners, Inc.

Designed and developed customer service and call center training using Articulate 360; authored instructional content, learner activities, assessments, and job aids; administered and maintained courses within the SAP Litmos LMS; designed custom graphics and visual assets to enhance learner engagement; supported the launch and ongoing administration of a SaaS-based knowledge portal (Perdix), including manuals, FAQs, and knowledge base content.

Quality Assurance Instructional Designer at TTEC Holdings

Provided comprehensive QA review for e-learning, ILT, vILT, job aids, scripts, and knowledge base articles; applied accessibility and instructional design standards to ensure compliance and learner usability; reviewed Storyline 360 and Rise courses for functionality, pedagogy, consistency, and accessibility; tracked deliverables, revisions, and approvals using SharePoint and Smartsheet; supported client-facing projects with a strong focus on accuracy, consistency, and quality outcomes.

Quality Assurance Manager at ArcSource Group, Inc.

Led a cross-functional team of instructional professionals, technical writers, and 508 specialists; designed and implemented quality control processes for training and documentation deliverables; ensured compliance with accessibility and client quality standards across all outputs; maintained and updated the company website using Joomla CMS.

Business Systems Analyst / Training Specialist – Instructional Designer at Bio-Rad Laboratories

Served as Certified Scrum Master within an Agile development environment; administered the SumTotal Maestro LMS and supported enterprise learning systems; designed ILT and online training for SAP, Salesforce, and internal software platforms; converted legacy training to SCORM-compliant e-learning formats; supported LMS implementation and cross-system integrations (SAP, Salesforce, Vtiger).

Senior Systems Training Specialist at Bell Helicopter Textron

Designed and delivered instructor-led and web-based systems training for ENOVIA, SAP, and CAMS; conducted training needs assessments and effectiveness evaluations; supported continuous improvement initiatives across training programs.

Instructional Designer Team Lead at AT&T

Led e-learning design initiatives using ADDIE and Bloom’s Taxonomy; converted existing content into learner-centered digital experiences; conducted QA testing on internally and externally developed courses; mentored and coached new instructional designers; maintained project tracking and instructional development workflows.

Assistant Professor & Faculty Training Coordinator at Tarleton State University

Delivered face-to-face and online instruction across multiple disciplines; led faculty development initiatives, including LMS rollouts and technology training; planned and executed the annual Excellence in Teaching Conference; designed web-based instructional resources and faculty support materials.