Created and delivered learning programs. Product training, coaching, and workshops. Partnered with stakeholders to align learning strategy with goals. Launched LMS company-wide. Upskilled and coached Customer Care teams. Streamlined onboarding processes. Led and coached the Onboarding & Learning team. Optimized experiences and streamlined processes.

Account Manager/Project Manager & Trainer (Advertising & Financial Services) at Ve Global

November 1, 2024 - Present

Nov 2024 - Present: Various account management roles in Advertising; Data site; Project Manager & Trainer for Financial Services.

CSM & Product Trainer (Tech, SaaS) at Giosg

September 1, 2016 - August 1, 2018

Led product trainings for 30+ brands & staff. Boosted adoption and onboarding. Built the Trainer role from scratch. Shaped the Customer Success team. Managed key accounts. 90% renewal rate.

Senior Account Manager

August 1, 2011 - September 1, 2013

Promoted to Senior Account Manager in year one for top performance. Awarded Top UK Contributor. Co-led Account Management Team. Launched Technical Account Management team. Partnered with Sales to drive upsells. Languages: English, French, Spanish.

Onboarding & Learning Manager (Tech) at Splio

May 1, 2024 - June 1, 2025

Created and delivered learning programs; product training, coaching, and workshops; partnered with stakeholders to align learning strategy with goals; launched LMS company-wide; upskilled and coached Customer Care teams; streamlined onboarding processes; led and coached the Onboarding & Learning team; optimized experiences and streamlined processes.

Senior Product Trainer & Coach (Tech / SaaS) at Splio

February 1, 2019 - May 1, 2024

Led onboarding & learning team; optimized experiences and streamlined processes; delivered innovative, multilingual training programs; coached new starters on data management; built Customer Success team; achieved high renewal rate; certified coach in ICF-ACC; led multilingual, cross-functional training initiatives.

Senior Account Manager at Ve Global

September 1, 2013 - August 1, 2016

Promoted to Senior Account Manager in year one for top performance; Awarded Top UK Contributor; co-led Account Management Team; launched Technical Account Management team; partnered with Sales to drive upsells; worked with English, French, Spanish languages; certifications & trainings; delivered weekly training sessions; supported onboarding and client success.

Account Manager at Ve Global

August 1, 2011 - September 1, 2013

Led client relationships and account management activities; contributed to onboarding strategies; supported sales and customer success initiatives.

Account Manager / Project Manager & Trainer at Ve Global

November 1, 2024 - Present

Nov 2024 - Present: Website Ve Global, London; Various Account Management roles (Advertising); Data site, London; Project Manager & Trainer (Financial Services).