user1371632

Senior Consultant - Organizational Change and Development (OCM/OD) at CGI INC.

Led Organizational Change Management for a Digital Transformation for the California Department of Child Support Services (DCSS), guiding UX/Empathize, Define, and Ideate phases and achieving 100% of strategic objectives. Established governance structures and formed Center of Excellence (COE), Community of Practice (COP), and Work Teams to sustain Change Management and Data Governance capabilities. Produced Leadership Development and Knowledge Transfer artifacts and delivered instructional design & training for IHSS, improving operational effectiveness for more than 1.5 million providers and eligible populations. Managed ADDIE-based training development (self-paced, e-forms, job aids, videos, instructor-led). Conducted AI-driven analysis of ServiceNow data to identify training needs, reducing analysis workload by 80%. Led AI prompt-based analysis of Case Management and Payroll data to improve client satisfaction by 20%. Supported an agile configuration initiative integrating Microsoft

Senior Consultant (Process Improvement and Change Management) at DL INC. (Supporting MICROSOFT)

Developed optimization strategies for Privacy Data Rights consultation services, achieving a 25% improvement in response times. Facilitated change requirements using Agile and Kanban with RACI, ensuring roadmaps encompassed risk analyses and improved project adoption by 45% across international product teams. Redesigned business processes in Azure DevOps, reducing the Portfolio Backlog by 30% and improving workflow for product engineering teams.

Change Management Practitioner at REVOLUTION TECHNOLOGIES (Supporting Blue Cross Blue Shield)

Coached and advised PMs, Operations Managers, and executive leadership in enterprise change management across Medicare, TRICARE, Corporate, and Commercial lines, achieving high compliance. Hosted weekly Change Advisory Board (CAB) with representation from 800+ stakeholders, driving UX/testing feedback and better Go/No-Go decisions. Developed IT strategies with OCM using ADKAR and Kotter to overcome resistance and improve stakeholder readiness; enhanced reporting accuracy through analytics and visualization. Led organization-wide coaching and training initiatives to empower multiple departments with essential OE and stakeholder management skills.

Business Engineer at ADVANCE AMERICA

Led next-generation technology product development efforts for regional financial products, coordinating OCM and OE activities with senior leadership. Directed OCM and UX-aligned efforts for a future Point of Sale system, aligning hardware/software, networks, and applications with business goals.

Process Operations Architect (part-time) at FOUR ELEMENTS

Applied OCM frameworks (ADKAR, Kotter, McKinsey 7-S) to implement cloud-based storage for core organizations and modernized 11 web portal back offices (Marketing, CRM, ERP, HR, PMO) using UX/SDLC methods.

Project Control Consultant at ACT CONSULTING (Supporting DUKE ENERGY)

Managed up to seven projects concurrently, delivering OCM and Critical Path Analysis across UX/Testing, Usability, Accessibility, A/B Testing, UAT, and Performance. Reported on organizational and financial change efforts for 190+ merger projects and IT initiatives; collaborated with Enterprise Leadership on quarterly reviews.

Process Operations Architect (full-time) at FOUR ELEMENTS

Directed 100% of OCM, including strategy development, workforce planning, organizational design, and process automation for ERP/CRM applications and network projects. Launched an internal web portal with improved deployment speed and highest user adoption among internal portals.

Lead Business Consultant at KAISER PERMANENTE

Led OCM for Transformational IT Time Tracking and Reporting; achieved 100% transparency by aligning daily tasks to the IT Service Catalog. Managed SharePoint environment as MOSS Designer and Site Collection Administrator, contributing to high system availability and uptime. Conducted analysis on telephony inventories as part of Asset Management; introduced lifecycle management for IT assets and contracts.

Performance Management Project Analyst at SOUTHERN CALIFORNIA EDISON

Led strategic planning, benchmarking, balanced scorecards, and IT Operational Planning for IT Performance Management. Conducted gap analyses and BRDs to facilitate operational improvements, including IVR/VRU design specifications.

Independent Consultant at SELF EMPLOYED

Managed offshore resources for improvements in business architecture for Veterinary Pet Insurance, covering multiple key business functions. Performed gap analyses and data reviews for a $100M company, documenting and developing operational and system processes.

Senior Technical Project Engineer – Infrastructure and Applications at AGERE SYSTEMS (Formerly Lucent Technologies)

Planned, designed, and implemented a Regional PMO across 16+ locations. Led regional BPR efforts, redefining Local Support and Recovery Management Operations for desktop, network, voice, server, and application support.

Contracting Project Manager & Process Engineer at VARIOUS CONTRACTING FIRMS & CLIENTS

Led RFP/SOW processes, workflow documentation, and asset management for major clients; delivered process flows and dictionaries to manage multi-million-dollar assets with risk and contingency planning.

Systems Administrator and Project Manager at PEPSI COLA COMPANY

Managed IT operations and projects, including RFPs, SOWs, contracts, PBX systems, and networked services. Ensured on-time delivery while maintaining budget and resource constraints.

Rated Construction Electrician at US NAVAL RESERVE

Tracked field projects for regional PMO, supporting 80–120 personnel with gap analyses, data reviews, and benchmarking in field communications and power distribution.

Process Operations Architect at FOUR ELEMENTS

Directed OCM and lifecycle for cloud-based portals; achieved 25% deployment time reduction and highest user adoption among internal portals by integrating UX/SDLC practices.