Referral Coordinator at Continucare/Humana

Ensure referrals are addressed in a timely manner; remind patients of scheduled appointments; maintain up-to-date primary care charts with specialist consults, hospitalizations, ER visits, and related health information; assist patients with problem solving and barriers (including interpreters, transportation, or prescription assistance); contact review organizations and insurers to meet prior approval requirements; present necessary medical information for reimbursement purposes; assemble patient clinical backgrounds and referral information per guidelines; maintain relationships with identified service providers; knowledge of ICD-10 and CPT coding.

Health Data Coordinator / Medical Records Clerk at Continucare/Humana

Maintained patient files and retrieved records for scheduled appointments; responded to requests for medical records and processed letters/reports; answered and directed calls; retrieved patient schedules and distributed lab reports and materials to physicians and other departments; photocopied records for billing/legal services; filed patient data; assisted as front desk/receptionist; scheduled appointments and arranged transportation; assisted with insurance verifications; EMR savvy (ECW) and related duties; tour ambassador duties for new patients; faxed referral requests and medical records.

Human Resources Assistant at Alorica

Multitasked in a fast-paced, time-sensitive environment; created HR policies and procedures and related legal agreements; researched and responded to inquiries regarding policies and employee files; screened applicants and conducted preliminary interviews; administered drug testing and background checks; entered new hire data into ADP Enterprise; utilized diverse sourcing methods (online job boards, social networks, referrals, etc.); conducted new hire orientations and arranged exit interviews.

Receptionist (Corporate Office) at Alorica

Greeted clients, set up appointments, and managed both incoming and outgoing mail; answered phones and directed calls to appropriate departments; performed basic clerical tasks and supported office operations.

Consumer Account Specialist at Alorica

Handled sensitive consumer information (SSNs and personal data); updated consumer records in the database; added or deleted consumers as required; de-escalated calls from unhappy customers.