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I am an Application Support Engineer with 3.6 years of experience in the Banking & Finance domain, specializing in 24/7 production support, incident management, and performance monitoring. I am adept at troubleshooting, SQL analysis, log investigation, and cross-functional collaboration with development and DBA teams to drive RCA and optimization.…

Rupali Girish Paygude

Programmer, Web Developer, Full Stack Developer, +2

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I am an Application Support Engineer with 3.6 years of experience in the Banking & Finance domain, specializing in 24/7 production support, incident management, and performance monitoring. I am adept at troubleshooting, SQL analysis, log investigation, and cross-functional collaboration with development and DBA teams to drive RCA and optimization.…

Available to hire

I am an Application Support Engineer with 3.6 years of experience in the Banking & Finance domain, specializing in 24/7 production support, incident management, and performance monitoring.

I am adept at troubleshooting, SQL analysis, log investigation, and cross-functional collaboration with development and DBA teams to drive RCA and optimization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Application Support (L1/L2) at Youngelement India Pvt.Ltd.

May 1, 2022 - Present

Managed high-volume payment transactions across NEFT/RTGS platforms. Developed shell scripts for log parsing and report generation. Collaborated with operations and compliance teams for real-time settlement queries. Conducted root cause analysis of payment failures and coordinated with vendors for resolution. Developed ad-hoc SQL scripts for reconciliation and audit trail extraction.

Application Support (L2) at Youngelement India Pvt.Ltd.

May 1, 2022 - Present

Supported customer on boarding, KYC, and account modification workflows. Investigated production issues, performed log analysis, and implemented SQL-based data corrections. Managed incidents through Service Now, tracked SLAs, and ensured timely issue resolution. Actively monitored server health and availability using AppDynamics and Nagios. Executed routine health checks on Linux servers and participated in weekend deployment activities.

Application Support (L2) at Youngelement India Pvt.Ltd.

May 1, 2022 - Present

Provided Level 2 production support for the bank's core transaction system handling deposits, withdrawals, and account updates. Monitored batch jobs via Control-M and resolved failures in real time. Analysed system logs on UNIX servers for job-level errors and escalated critical issues. Used SQL queries extensively to analyse transaction discrepancies and resolve data-related issues. Coordinated with development and DBA teams for performance tuning and root cause analysis (RCA).