Hi there, I’m Margot Pretorius — a fast-learning, people-focused hospitality and retail professional with over ten years’ experience across yacht service, boutique stores, and international teams. I thrive in high-pressure, fast-paced environments, I’m committed to delivering exceptional guest experiences, and I take pride in building strong relationships with colleagues and clients alike. I’ve led service on multi‑million‑dollar yachts, managed store operations, and helped shape customer experience through hands-on leadership, while continually developing adaptability, professionalism, and cross-cultural communication. I’m currently based in Cork, Ireland after relocating to establish a long-term home life, and I’m eager to transfer transferable skills from hospitality, leadership, and social media marketing into a stable, people‑driven role. I also bring hands-on social media marketing experience from coordinating content and engagement for a swim school, and I remain a proactive, hardworking team player who values integrity and positive service outcomes.

Margot Pretorius

Hi there, I’m Margot Pretorius — a fast-learning, people-focused hospitality and retail professional with over ten years’ experience across yacht service, boutique stores, and international teams. I thrive in high-pressure, fast-paced environments, I’m committed to delivering exceptional guest experiences, and I take pride in building strong relationships with colleagues and clients alike. I’ve led service on multi‑million‑dollar yachts, managed store operations, and helped shape customer experience through hands-on leadership, while continually developing adaptability, professionalism, and cross-cultural communication. I’m currently based in Cork, Ireland after relocating to establish a long-term home life, and I’m eager to transfer transferable skills from hospitality, leadership, and social media marketing into a stable, people‑driven role. I also bring hands-on social media marketing experience from coordinating content and engagement for a swim school, and I remain a proactive, hardworking team player who values integrity and positive service outcomes.

Available to hire

Hi there, I’m Margot Pretorius — a fast-learning, people-focused hospitality and retail professional with over ten years’ experience across yacht service, boutique stores, and international teams. I thrive in high-pressure, fast-paced environments, I’m committed to delivering exceptional guest experiences, and I take pride in building strong relationships with colleagues and clients alike. I’ve led service on multi‑million‑dollar yachts, managed store operations, and helped shape customer experience through hands-on leadership, while continually developing adaptability, professionalism, and cross-cultural communication.

I’m currently based in Cork, Ireland after relocating to establish a long-term home life, and I’m eager to transfer transferable skills from hospitality, leadership, and social media marketing into a stable, people‑driven role. I also bring hands-on social media marketing experience from coordinating content and engagement for a swim school, and I remain a proactive, hardworking team player who values integrity and positive service outcomes.

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Language

English
Fluent
Afrikaans
Fluent
Dutch
Intermediate

Work Experience

Stewardess / Chief Stewardess at Private Yacht – 125m UHNW Client
April 1, 2024 - July 1, 2025
Led daily luxury service on a 125m private yacht; managed a crew of 2 stewardesses; oversaw cocktail preparation, dining experiences, wine pairings, themed settings, and guest entertainment; coordinated with captain and deck/engine departments to ensure flawless charters; maintained top-tier service standards and safety.
Stewardess at Private Yachts – UHNW Clientele
March 1, 2022 - April 1, 2024
Stewardess on multiple private yachts (30m, 43m, 70m) delivering high-end service across international charters; built client relationships, coordinated events, and supported on-board operations; applied wine knowledge and cocktail skills to enhance guest experiences; trained new staff and adapted to fast-paced, cross-cultural environments.
The Pottery Store Manager / Branch Manager at The Pottery Store
January 1, 2021 - March 1, 2022
Managed daily operations of pottery store and multiple branches, oversaw inventory and cash handling, developed staff, and drove sales performance; implemented SOPs, scheduled rosters, and ensured high standards of customer service and brand presence across locations.
Adults Department Manager / 2IC at Cotton On Group
September 1, 2018 - December 1, 2020
Led the adults department, supported senior management, and served as 2IC; managed rosters, training, customer engagement, and brand standards; contributed to overall store performance and KPI achievement.
Shift Manager / Assistant Store Manager / Store Manager at Cape Union Mart Group
December 1, 2015 - April 1, 2018
Oversaw store operations, staff scheduling, KPI tracking, and customer service excellence; led a team across shifts and ensured compliance with brand standards and inventory control.
Au Pair at Netherlands – Haarlem
September 1, 2012 - July 1, 2015
Cared for children, managed daily routines and meals, transport to school, and supported household tasks; adapted to Dutch culture and language while maintaining a safe, structured environment.
Stewardess (125m UHNW Yacht) / Chief Stewardess at UHNW Client Yacht
April 1, 2024 - July 2, 2025
Onboard high-end guest service; led service as Chief Stewardess with 2nd Stewardess and Service Stewardess duties; cocktail making, luxury service execution, inventory, SOPs, daily crew procedures, and VIP guest provisioning onboard a 125m vessel.
Stewardess at UHNW Yacht Fleet
March 1, 2022 - April 30, 2024
Stewardess on 30m, 43m, and 70m yachts; delivered high-end guest service, supported charters and owner trips, contributed to vessel presentation and crew turnover.
Store Manager / Branch Manager at The Pottery / The Pottery Store
January 1, 2021 - March 31, 2022
Managed daily operations, staff, sales, and inventory; led a team, built customer service standards, and oversaw turnover and training in a boutique pottery setting.
Store Manager at Cape Union Mart Group
September 1, 2018 - December 31, 2020
South African retail company; managed store operations, led teams, improved sales, and maintained store standards.
Adult's Department Manager / Second in Charge (2IC) / Store Manager at Cotton On Group
December 1, 2015 - April 30, 2018
Senior retail leadership; managed adult department, supported store operations, and supervised teams.

Education

High School Diploma at Port Natal High School (RSA)
January 1, 2010 - December 31, 2014
Port Natal High School at Port Natal High School (RSA)
January 1, 2010 - December 31, 2014

Qualifications

TEFL Certificate
January 11, 2030 - December 30, 2025
WSET Level 1 & 2
January 11, 2030 - December 30, 2025
Mixology & Barista Course
January 11, 2030 - December 30, 2025

Industry Experience

Travel & Hospitality, Retail, Professional Services, Media & Entertainment, Education