I’m a versatile and dependable professional with over 10 years of experience delivering high-quality service across hospitality, retail management, gallery operations, and customer-focused environments. I specialize in working efficiently in fast-paced settings, building strong client relationships, and managing responsibilities with professionalism and care. My background includes leadership roles within established retail brands and operational management of a boutique pottery gallery, where I developed strong organisational, communication, and problem-solving skills. Most recently, I spent three years in the yachting industry, refining my adaptability, attention to detail, and ability to perform under pressure while maintaining exceptional service standards. Now based in Ireland, I bring a strong work ethic, quick learning ability, and a proactive mindset to every project. Alongside my core experience, I am actively building practical skills in social media marketing through hands-on content creation and engagement management for a swim school. I’m committed to delivering reliable, high-quality work, exceeding client expectations, and contributing positively to every collaboration. If you’re looking for someone organized, adaptable, and genuinely invested in your success, I’m ready to help!

Margot Pretorius

I’m a versatile and dependable professional with over 10 years of experience delivering high-quality service across hospitality, retail management, gallery operations, and customer-focused environments. I specialize in working efficiently in fast-paced settings, building strong client relationships, and managing responsibilities with professionalism and care. My background includes leadership roles within established retail brands and operational management of a boutique pottery gallery, where I developed strong organisational, communication, and problem-solving skills. Most recently, I spent three years in the yachting industry, refining my adaptability, attention to detail, and ability to perform under pressure while maintaining exceptional service standards. Now based in Ireland, I bring a strong work ethic, quick learning ability, and a proactive mindset to every project. Alongside my core experience, I am actively building practical skills in social media marketing through hands-on content creation and engagement management for a swim school. I’m committed to delivering reliable, high-quality work, exceeding client expectations, and contributing positively to every collaboration. If you’re looking for someone organized, adaptable, and genuinely invested in your success, I’m ready to help!

Available to hire

I’m a versatile and dependable professional with over 10 years of experience delivering high-quality service across hospitality, retail management, gallery operations, and customer-focused environments. I specialize in working efficiently in fast-paced settings, building strong client relationships, and managing responsibilities with professionalism and care. My background includes leadership roles within established retail brands and operational management of a boutique pottery gallery, where I developed strong organisational, communication, and problem-solving skills. Most recently, I spent three years in the yachting industry, refining my adaptability, attention to detail, and ability to perform under pressure while maintaining exceptional service standards. Now based in Ireland, I bring a strong work ethic, quick learning ability, and a proactive mindset to every project. Alongside my core experience, I am actively building practical skills in social media marketing through hands-on content creation and engagement management for a swim school. I’m committed to delivering reliable, high-quality work, exceeding client expectations, and contributing positively to every collaboration. If you’re looking for someone organized, adaptable, and genuinely invested in your success, I’m ready to help!

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Language

English
Fluent
Afrikaans
Fluent
Dutch
Advanced

Work Experience

Stewardess / Chief Stewardess at Private Yacht – 125m UHNW Client
April 1, 2024 - July 1, 2025
Led daily luxury service on a 125m private yacht; managed a crew of 2 stewardesses; oversaw cocktail preparation, dining experiences, wine pairings, themed settings, and guest entertainment; coordinated with captain and deck/engine departments to ensure flawless charters; maintained top-tier service standards and safety.
Stewardess at Private Yachts – UHNW Clientele
March 1, 2022 - April 1, 2024
Stewardess on multiple private yachts (30m, 43m, 70m) delivering high-end service across international charters; built client relationships, coordinated events, and supported on-board operations; applied wine knowledge and cocktail skills to enhance guest experiences; trained new staff and adapted to fast-paced, cross-cultural environments.
The Pottery Store Manager / Branch Manager at The Pottery Store
January 1, 2021 - March 1, 2022
Managed daily operations of pottery store and multiple branches, oversaw inventory and cash handling, developed staff, and drove sales performance; implemented SOPs, scheduled rosters, and ensured high standards of customer service and brand presence across locations.
Adults Department Manager / 2IC at Cotton On Group
September 1, 2018 - December 1, 2020
Led the adults department, supported senior management, and served as 2IC; managed rosters, training, customer engagement, and brand standards; contributed to overall store performance and KPI achievement.
Shift Manager / Assistant Store Manager / Store Manager at Cape Union Mart Group
December 1, 2015 - April 1, 2018
Oversaw store operations, staff scheduling, KPI tracking, and customer service excellence; led a team across shifts and ensured compliance with brand standards and inventory control.
Au Pair at Netherlands – Haarlem
September 1, 2012 - July 1, 2015
Cared for children, managed daily routines and meals, transport to school, and supported household tasks; adapted to Dutch culture and language while maintaining a safe, structured environment.
Stewardess (125m UHNW Yacht) / Chief Stewardess at UHNW Client Yacht
April 1, 2024 - July 2, 2025
Onboard high-end guest service; led service as Chief Stewardess with 2nd Stewardess and Service Stewardess duties; cocktail making, luxury service execution, inventory, SOPs, daily crew procedures, and VIP guest provisioning onboard a 125m vessel.
Stewardess at UHNW Yacht Fleet
March 1, 2022 - April 30, 2024
Stewardess on 30m, 43m, and 70m yachts; delivered high-end guest service, supported charters and owner trips, contributed to vessel presentation and crew turnover.
Store Manager / Branch Manager at The Pottery / The Pottery Store
January 1, 2021 - March 31, 2022
Managed daily operations, staff, sales, and inventory; led a team, built customer service standards, and oversaw turnover and training in a boutique pottery setting.
Store Manager at Cape Union Mart Group
September 1, 2018 - December 31, 2020
South African retail company; managed store operations, led teams, improved sales, and maintained store standards.
Adult's Department Manager / Second in Charge (2IC) / Store Manager at Cotton On Group
December 1, 2015 - April 30, 2018
Senior retail leadership; managed adult department, supported store operations, and supervised teams.
Stewardess at UHNW Private Charter Vessel
March 1, 2022 - April 30, 2024
Stewardess on 30m, 43m, and 70m vessels; supported operations, cocktail making and mixology; daily cleaning and service across a fast-paced environment; guest-focused hospitality.
Chief Stewardess at UHNW Private Charter Vessel
April 1, 2024 - July 31, 2025
Chief stewardess aboard a 125m vessel; led service team; delivered 24-hour guest service; cocktail making; inventory, SOPs, and crew management; luxury guest experience.
Store Manager/ Branch Manager at The Pottery Store
September 1, 2018 - December 31, 2020
Managed daily store operations, turnover, inventory control, staff scheduling, customer service, and brand presence.
Shift Manager/ Assistant Store Manager/ Store Manager at Cape Union Mart Group
September 1, 2015 - November 30, 2015
Oversaw store operations across shifts; led teams and delivered customer service excellence.
Adult Department Manager / 2IC at Cotton On Group
December 1, 2015 - April 30, 2018
Managed adult department; supported store leadership; helped drive sales and customer engagement.
Au Pair at Netherlands (Haarlem)
September 1, 2012 - July 31, 2015
Cultural exchange and child-care experience; lived in Haarlem, Netherlands.
Waitress at Siggi's German Restaurant
September 1, 2012 - July 31, 2015
Front-of-house service and guest support in a busy restaurant environment.

Education

High School Diploma at Port Natal High School (RSA)
January 1, 2010 - December 31, 2014
Port Natal High School at Port Natal High School (RSA)
January 1, 2010 - December 31, 2014
High School Diploma at Port Natal High School
January 1, 2010 - December 31, 2014
Wine and Spirits Diploma at Wine and Spirits Academy (Online)
January 1, 2023 - December 31, 2025

Qualifications

TEFL Certificate
January 11, 2030 - December 30, 2025
WSET Level 1 & 2
January 11, 2030 - December 30, 2025
Mixology & Barista Course
January 11, 2030 - December 30, 2025

Industry Experience

Travel & Hospitality, Retail, Professional Services, Media & Entertainment, Education