I'm Anabela Gomes Miranda, a multidisciplinary professional who blends analytical thinking with a strong human-centric approach and a strategic vision. I have hands-on experience in product and project management, customer-centric initiatives, and data-driven decision-making across international settings. I excel at bridging business, technical teams, and customers to translate insights into actionable improvements. I'm seeking remote or hybrid project-based or full-time opportunities where I can contribute my experience in product, customer success, and analytics while maintaining flexibility. I thrive in collaborative environments that value strategy, execution, and people, and I aim to contribute to inclusive, innovative teams where structured thinking and customer insight guide outcomes.

Anabela Gomes Miranda

I'm Anabela Gomes Miranda, a multidisciplinary professional who blends analytical thinking with a strong human-centric approach and a strategic vision. I have hands-on experience in product and project management, customer-centric initiatives, and data-driven decision-making across international settings. I excel at bridging business, technical teams, and customers to translate insights into actionable improvements. I'm seeking remote or hybrid project-based or full-time opportunities where I can contribute my experience in product, customer success, and analytics while maintaining flexibility. I thrive in collaborative environments that value strategy, execution, and people, and I aim to contribute to inclusive, innovative teams where structured thinking and customer insight guide outcomes.

Available to hire

I’m Anabela Gomes Miranda, a multidisciplinary professional who blends analytical thinking with a strong human-centric approach and a strategic vision. I have hands-on experience in product and project management, customer-centric initiatives, and data-driven decision-making across international settings. I excel at bridging business, technical teams, and customers to translate insights into actionable improvements.

I’m seeking remote or hybrid project-based or full-time opportunities where I can contribute my experience in product, customer success, and analytics while maintaining flexibility. I thrive in collaborative environments that value strategy, execution, and people, and I aim to contribute to inclusive, innovative teams where structured thinking and customer insight guide outcomes.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
See more

Language

Portuguese
Fluent
English
Fluent

Work Experience

Project Manager at BNP Paribas
July 1, 2024 - October 1, 2024
Supported the development of an internal software project for employee management and control. Coordinated stakeholders and contributed to delivery within a large financial services organization. Gained a deeper appreciation for organizational cultures aligned with collaboration, innovation, and inclusion, values I now seek in my next professional context.
Marketing Consultant | Founder | Freelancer at AM Academy
January 1, 2022 - Present
Delivered marketing strategy and training programs in digital marketing, communication, and analytics. Worked with professionals and companies across creative, tech, and service industries.
Product / Project Manager – Customer Success (Voice of the Customer) at OLX Group
May 1, 2017 - December 1, 2021
Member of the Voice of the Customer (VoC) program for 4 years, bridging Sales & Customer Support and Product teams. Supported and coordinated initiatives across Portugal, Romania, and Poland, working closely with central product teams. Key contributions included progressing from a support role to VoC coordination, bringing product teams closer to real customer feedback, and delivering a live dashboard for real-time insights (NPS, CSAT, qualitative feedback) using Tableau, SQL, R & Python (text mining, clustering, sentiment analysis). Regular reporting and monthly syncs with product teams were established to translate insights into actionable product improvements across horizontals, Motors, and Real Estate. Agile practices and Jira/Confluence usage were part of daily routines.
Sales Assistant at Salsa
December 1, 2016 - December 31, 2016
Provided personalized customer service in a premium retail environment. Supported inventory management and visual merchandising activities.
Marketing & International Business Consultant at Brandir
May 1, 2014 - November 1, 2016
Participated in EU-funded projects and developed international partnerships. Contributed to a 3% sales increase for a client in the wine industry. Represented the company at international trade fairs and managed Google Ads campaigns.
Team Leader / Housekeeper at Hotel Aqualuz
June 1, 2012 - August 1, 2013
Supervised the housekeeping team and coordinated check-in schedules.

Education

Postgraduate Diploma (EQF 6) Statistics and Information Management – Specialization in Marketing Research & Data Analysis at NOVA University Lisbon
January 1, 2018 - January 1, 2019
Bachelor’s Degree (EQF 6) Marketing Management at Polytechnic Institute of Setúbal
January 1, 2011 - January 1, 2014

Qualifications

Certified Pedagogical Competence (CAP)
January 11, 2030 - December 30, 2025
English B2 & C1
January 11, 2030 - December 30, 2025

Industry Experience

Financial Services, Professional Services, Media & Entertainment, Retail, Travel & Hospitality

Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
See more

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