Available to hire
I am a Software QA Engineer Lead with over 14 years of experience in manual and automated testing, specializing in web-based e-commerce applications. I design scalable QA automation frameworks, drive QA strategy, and mentor cross-functional teams to deliver high-quality software in Agile/Scrum environments.
I am passionate about process optimization, defect prevention, and data-driven testing. I enjoy collaborating with product and development teams, leading go-live readiness, and continuously improving test coverage and cycle times.
Skills
Language
English
Fluent
Hindi
Advanced
Tamil
Advanced
Malayalam
Advanced
Kannada
Advanced
Telugu
Intermediate
Work Experience
Software QA Engineer Lead at Cisco Canada (CCW project)
January 1, 2013 - PresentEnd-to-end QA for Cisco Commerce Workspace (CCW); led cross-functional QA teams in Agile/Scrum; designed and maintained a scalable automation framework using WebDriverIO with Cucumber; supported UI and API testing; implemented CI/CD pipelines and real-time QA notifications; facilitated defect triage meetings and provided technical insights to development and QA teams; automated critical regression flows, reducing testing time by over 50%; performed web service testing with Postman and SOAP UI for REST and SOAP APIs; created robust test cases for SaaS cloud subscriptions; validated data across multi-tenant back-end databases; tracked defects and test progress via JIRA and Rally; supported Go-Live and post-production issue analysis.
QA Lead at Zensar Technologies
December 1, 2013 - PresentLed cross-functional QA teams in Agile/Scrum environments; designed and maintained robust test automation frameworks; API testing; leveraged Jira, ALM, QTest, Rally for end-to-end quality; mentored teams and drove continuous improvement; led Cisco Commerce Workspace project.
Project Lead - Cisco Commerce Workspace (CW) at Cisco (CW Project via Zensar Technologies Canada/Canada, Ottawa)
January 1, 2013 - PresentCW project focused on providing a holistic purchasing experience through a streamlined, multi-system integration. Responsible for coordinating QA activities, test planning, and cross-team defect resolution; implemented automated test pipelines and real-time QA workflows.
QA Lead at Cisco Commerce Workspace (CCW) – Cisco Systems
January 1, 2013 - PresentLed end-to-end QA for Cisco Commerce Workspace (CCW) project, designing and maintaining scalable test automation frameworks (WebDriverIO with Cucumber), API testing, and CI/CD integration. Built data-driven and parallel test execution to accelerate cycles, implemented real-time notifications, and led defect triage. Collaborated with product, development, and operations teams to ensure end-to-end quality and timely delivery of SaaS solutions. Enabled go-live readiness, reduced testing time, and contributed to post-production issue analysis.
Education
B.Sc in Computer Science at Mangalore University, Mangalore, Karnataka
January 11, 2030 - December 31, 202512th Science at Karnataka State Board / Kerala State Board
January 11, 2030 - December 31, 2025MS in Software Engineering at BITS Pilani, Bengaluru Campus
January 1, 2012 - March 1, 2015Bachelor of Science in Computer Science at Mangalore University
January 11, 2030 - December 31, 202510th Board at AVS HSS Karivellur, Kerala
January 11, 2030 - December 31, 2025B.Tech in Computer Science at BITS Pilani, Bengaluru Campus
January 11, 2030 - December 31, 202512th Science at Mangalore University, Mangalore, Karnataka
January 11, 2030 - December 31, 202510th Board at AVS HSS Karivellur, Kerala
January 11, 2030 - December 31, 2025Qualifications
Certified Software QA Professional
January 11, 2030 - December 31, 2025Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Telecommunications, Media & Entertainment, Other
Skills
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