I'm a Senior Software Engineer with 12+ years designing and delivering scalable, distributed systems and AI/ML platforms across cloud-native, enterprise SaaS, and data analytics domains, including fintech and IT services. I'm known for backend architecture, microservices design, and ML infrastructure, with a proven track record solving complex real-world problems at scale. In recent roles at ServiceNow and Intuit, I led core microservices, GenAI-driven automation, data pipelines, and model deployment on AWS, Docker/Kubernetes, and Terraform. I enjoy collaborating with product and ML teams to ship reliable, observable systems while advancing security and governance.…

Jonathan Thinh

I'm a Senior Software Engineer with 12+ years designing and delivering scalable, distributed systems and AI/ML platforms across cloud-native, enterprise SaaS, and data analytics domains, including fintech and IT services. I'm known for backend architecture, microservices design, and ML infrastructure, with a proven track record solving complex real-world problems at scale. In recent roles at ServiceNow and Intuit, I led core microservices, GenAI-driven automation, data pipelines, and model deployment on AWS, Docker/Kubernetes, and Terraform. I enjoy collaborating with product and ML teams to ship reliable, observable systems while advancing security and governance.…

Available to hire

I’m a Senior Software Engineer with 12+ years designing and delivering scalable, distributed systems and AI/ML platforms across cloud-native, enterprise SaaS, and data analytics domains, including fintech and IT services. I’m known for backend architecture, microservices design, and ML infrastructure, with a proven track record solving complex real-world problems at scale.

In recent roles at ServiceNow and Intuit, I led core microservices, GenAI-driven automation, data pipelines, and model deployment on AWS, Docker/Kubernetes, and Terraform. I enjoy collaborating with product and ML teams to ship reliable, observable systems while advancing security and governance.

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Skills

Experience Level

AWS
Expert
Python
Expert
TensorFlow
Expert
SQL
Expert
Docker
Expert
Java
Expert
Amazon Web Services
Expert
Kubernetes
Expert
Spring
Expert
PyTorch
Expert
PostgreSQL
Expert
MySQL
Expert
JavaScript
Expert
C++
Expert
TypeScript
Expert
MongoDB
Expert
Elasticsearch
Expert
DynamoDB
Expert
Redis
Expert
Snowflake
Expert
Bash
Expert
Hadoop
Expert
Express
Expert
Data Science
Expert
React Native
Intermediate
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Language

English
Fluent

Work Experience

Senior Software Engineer at ServiceNow
September 1, 2023 - Present
Led backend development of the Now Assist GenAI platform across ITSM and CSM domains, designing scalable microservices for the Generative AI Controller that orchestrates prompts, enforces guardrails, and integrates with multiple LLM providers (Now LLM Service, OpenAI, NVIDIA NIM). Architected retrieval pipelines for AI Search enabling contextual grounding of GenAI responses, including ingestion services to vectorize knowledge articles, service catalog entries, and incident history while applying ACL-based security trimming. Implemented backend APIs for the Now Assist Skill Kit, allowing developers to publish custom AI skills into workflows, and delivered REST/gRPC interfaces to enable platform integrations and customization of flow designed features. Containerized AI orchestration services and deployed on Kubernetes with autoscaling, reducing inference latency by approximately 30%. Built governance and observability features: backend logging pipelines (Elastic/CloudWatch), access contr
Senior Software Engineer at Intuit
November 1, 2018 - August 31, 2023
Backend engineer for Intuit GenOS, AI-powered financial platform on AWS enabling high-throughput data ingestion and model deployment across TurboTax, QuickBooks, Credit Karma, etc. Built scalable backend microservices (Java/Spring Boot, Node.js) supporting GenOS data integration and real-time analytics. Built and optimized big-data pipelines: batch jobs with Apache Spark on EMR and streaming workflows with Apache Flink on Kinesis to ingest and transform billions of financial records. Collaborated with data scientists to train and deploy ML models in Amazon SageMaker (NLP for customer support and forecasting models for tax/finance), exposing these via REST APIs as GenOS AI features. Migrated legacy data pipelines to containerized infrastructure (Docker, Kubernetes EKS) and automated provisioning with Terraform to improve reliability and reduce processing time. Implemented CI/CD with Jenkins and AWS CodePipeline for backend services and serverless functions (AWS Lambda). Improved data st
Software Engineer at Teradata
June 1, 2012 - October 1, 2018
Core contributor to Teradata Vantage Platform; built backend services and AI/ML integrations powering predictive IoT, telecom, and retail use cases. Implemented scalable query engines, federated data pipelines, and multi-cloud deployments enabling petabyte-scale analytics. Integrated Aster Analytics engines (graph, ML, path analysis) into backend pipelines, enabling production-grade predictive analytics on IoT and log data. Produced in-database Python analytics capabilities and containerized execution layers for multi-language runtime integration. Designed and implemented Teradata IntelliSphere components (Data Lab, Unity, QueryGrid) for high-throughput data movement and near-real-time replication across analytic clusters. Developed integration connectors to enable federation across Teradata, Hadoop, Aster, and Oracle; optimized parallel joins and query performance. Created automated deployment tooling (Python, Terraform) for spinning up Teradata clusters on AWS and Azure. Built RESTfu

Education

Bachelor of Science at University of California San Diego
September 1, 2008 - December 1, 2012
Certificate Program, Full Stack Web Development at University of California San Diego
January 11, 2030 - December 31, 2025
Deep Learning: Mastering Neural Networks at Massachusetts Institute of Technology
January 1, 2017 - December 1, 2017
Bachelor of Science (Mechanical Engineering) at University of California San Diego
September 1, 2008 - December 1, 2012
Full Stack Web Development Certificate at University of California San Diego – Extension
January 11, 2030 - December 31, 2025
Bachelor of Science at University of California San Diego
September 1, 2008 - December 1, 2012
Full Stack Web Development Certificate Program at University of California San Diego, School of Extended Studies and Public Programs
January 11, 2030 - January 27, 2026
Full Stack Web Development Certificate at University of California San Diego - School of Extended Studies and Public Programs
January 11, 2030 - June 1, 2023
Bachelor of Science in Mechanical Engineering at University of California San Diego
September 1, 2008 - December 1, 2012
Deep Learning: Mastering Neural Networks at Massachusetts Institute of Technology
January 1, 2017 - December 1, 2017

Qualifications

Deep Learning: Mastering Neural Networks
January 1, 2017 - December 1, 2017
Full Stack Web Development Certificate Program
January 11, 2030 - December 31, 2025
Deep Learning: Mastering Neural Networks
January 1, 2017 - December 1, 2017
Deep Learning: Mastering Neural Networks
January 1, 2017 - December 1, 2017
Deep Learning: Mastering Neural Networks
January 1, 2017 - December 1, 2017

Industry Experience

Financial Services, Software & Internet, Professional Services, Other, Media & Entertainment

Skills

Experience Level

AWS
Expert
Python
Expert
TensorFlow
Expert
SQL
Expert
Docker
Expert
Java
Expert
Amazon Web Services
Expert
Kubernetes
Expert
Spring
Expert
PyTorch
Expert
PostgreSQL
Expert
MySQL
Expert
JavaScript
Expert
C++
Expert
TypeScript
Expert
MongoDB
Expert
Elasticsearch
Expert
DynamoDB
Expert
Redis
Expert
Snowflake
Expert
Bash
Expert
Hadoop
Expert
Express
Expert
Data Science
Expert
React Native
Intermediate
See more