Leading social media platform and marketing builder. Adept at creating a “brand voice” and true organic customer engagement, driving growth and revenues. Highly skilled and knowledgeable in managing the tone and tenor of a brand’s social media platform to focus the messaging on a brand’s core customer base.

Amber Klein

Leading social media platform and marketing builder. Adept at creating a “brand voice” and true organic customer engagement, driving growth and revenues. Highly skilled and knowledgeable in managing the tone and tenor of a brand’s social media platform to focus the messaging on a brand’s core customer base.

Available to hire

Leading social media platform and marketing builder. Adept at creating a “brand voice” and true organic customer engagement, driving growth and revenues. Highly skilled and
knowledgeable in managing the tone and tenor of a brand’s social media platform to focus the messaging on a brand’s core customer base.

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Experience Level

Intermediate

Work Experience

Freelance Social Media & Community Manager at Self-Employed
January 1, 2020 - Present
Proven freelance Social Media & Community Manager building brand voices and scaling audiences to 7M+ for clients such as Augmen Media, Spartan Race, Tough Mudder, and Celtic Warrior. Led end-to-end social media strategy, scheduling, publishing, and optimization across multiple platforms, ensuring consistent brand presence and audience growth. Created compelling captions, video scripts, and content ideas tailored to each client’s voice and campaign goals to boost engagement and impressions. Expanded global reach through organic community management, led initiatives for Spartan Kids, managed 10+ Facebook groups with 150K+ members, and planned 50+ event-specific social campaigns in collaboration with cross-functional teams.
Social Media Community Manager at Spartan Race
January 1, 2018 - December 31, 2020
Successfully managed all aspects of community management on Spartan social channels (Facebook, Instagram, Twitter, Viber), increasing overall social impressions, engagement, and retention for a follower base of 6.8 million. Managed 10+ Spartan Facebook groups with 120,000+ members, including content creation, posting cadence, campaign promotions, and daily engagement, yielding double-digit monthly growth. Established guidelines, program details, and coordinated 200+ ambassadors for the 2019 Spartan Ambassador program. Created and sourced content, supervised three Spartan Instagram pages and 12 Viber channels (monthly follower growth >70%). Managed Spartan Facebook event pages (70+ US races) and collaborated with on-site race directors to engage the community on race days.
Owner at Pet Protege, LLC
January 1, 2012 - December 31, 2018
Founded and managed all aspects of a professional licensed pet-sitting business delivering high-quality pet care in the South Charlotte area. Marketed the business within the community to build a sustainable client base, sales, and profits. Recruited, trained, and supervised professional pet sitters to uphold Pet Protege standards. Managed all expenses, budgeting, sales, and profits daily while personally caring for pets.
Senior Membership Director at Morrison Family YMCA
January 1, 2010 - December 31, 2012
Managed all functions of the membership department at one of the largest YMCAs in the country. Responsibilities included budget and staff management, sales growth, strategic planning, and expense control. Achieved a 79% increase in membership units versus projections and grew the total member base by over 10% to approximately 18,000 members. Hired, coached, trained, and developed up to 35 part-time and full-time staff to provide high-quality member services while meeting sales and budget goals. Managed annual sales revenues of over $5 million and provided strong financial management, including budget development and monthly variance reporting.
Global Retail Stores/Account Manager - Bank of America Stores at Bensun Deutsch & Associates (BDA)
January 1, 2006 - December 31, 2009
Evaluated, designed, and developed the C-Stores process for Bank of America to broaden the brand worldwide. Established and managed 26 locations across three countries in under three years, maintaining strong partnerships with food service partners and Bank of America clients. Planned and executed monthly marketing events to increase sales, drive traffic, and improve ROI. Managed product lines to maximize revenues and deliver excellent experiences for Bank of America associates. Hired, trained, and coached Bank of America store teams. Balanced and maintained store budgets while achieving sales goals.

Education

Bachelors of Business at Coastal Carolina University
June 1, 1993 - May 15, 1995
Major in Marketing

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Retail, Software & Internet, Other