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I'm Khurram Khan, an IT professional with over 10 years of experience across ITSM, application support, software and hardware testing, automation and manual testing, UAT, cloud computing, software development, and customer support. I hold Government of Canada Top Secret security clearance and thrive in collaborative environments where details, processes, and product quality matter. Throughout my career I have led ITSM upgrades, performed end-to-end testing, and guided projects from planning through delivery. I am comfortable with ITIL practices, change and incident management, and cross-functional teams, and I enjoy building reliable systems that meet users' needs while staying on schedule and within scope.…I'm Khurram Khan, an IT professional with over 10 years of experience across ITSM, application support, software and hardware testing, automation and manual testing, UAT, cloud computing, software development, and customer support. I hold Government of Canada Top Secret security clearance and thrive in collaborative environments where details, processes, and product quality matter. Throughout my career I have led ITSM upgrades, performed end-to-end testing, and guided projects from planning through delivery. I am comfortable with ITIL practices, change and incident management, and cross-functional teams, and I enjoy building reliable systems that meet users' needs while staying on schedule and within scope.

Khurram Khan

Full Stack Developer, Web Developer, App Developer, +3

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I'm Khurram Khan, an IT professional with over 10 years of experience across ITSM, application support, software and hardware testing, automation and manual testing, UAT, cloud computing, software development, and customer support. I hold Government of Canada Top Secret security clearance and thrive in collaborative environments where details, processes, and product quality matter. Throughout my career I have led ITSM upgrades, performed end-to-end testing, and guided projects from planning through delivery. I am comfortable with ITIL practices, change and incident management, and cross-functional teams, and I enjoy building reliable systems that meet users' needs while staying on schedule and within scope.…I'm Khurram Khan, an IT professional with over 10 years of experience across ITSM, application support, software and hardware testing, automation and manual testing, UAT, cloud computing, software development, and customer support. I hold Government of Canada Top Secret security clearance and thrive in collaborative environments where details, processes, and product quality matter. Throughout my career I have led ITSM upgrades, performed end-to-end testing, and guided projects from planning through delivery. I am comfortable with ITIL practices, change and incident management, and cross-functional teams, and I enjoy building reliable systems that meet users' needs while staying on schedule and within scope.

Available to hire

I’m Khurram Khan, an IT professional with over 10 years of experience across ITSM, application support, software and hardware testing, automation and manual testing, UAT, cloud computing, software development, and customer support. I hold Government of Canada Top Secret security clearance and thrive in collaborative environments where details, processes, and product quality matter.

Throughout my career I have led ITSM upgrades, performed end-to-end testing, and guided projects from planning through delivery. I am comfortable with ITIL practices, change and incident management, and cross-functional teams, and I enjoy building reliable systems that meet users’ needs while staying on schedule and within scope.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Support Specialist at Jatom System Inc. (JSI)

October 1, 2024 - Present

Provide level 2/3 technical support to JSI clients; resolve firewall, VPN, and VLAN issues; provide 4Sight application support; respond to customer queries; perform system administration duties including upgrades and IAM; maintain Windows Server 2012/2016/2019; manage and upgrade the 4Sight application and related hardware (VMs, OS, servers, licenses, networks).

Senior IT Analyst at Public Safety Canada

April 1, 2023 - May 1, 2024

Work with ITSM Change Management as Change and Incident Management Analyst; perform system-level testing during change deployments; review/approve changes, schedule, lead vCMB meetings; engage stakeholders on technical change issues; prepare IT alerts; lead ITSM project; update records in SharePoint & GCDocs.

IT System/QA Analyst at Royal Canadian Mounted Police (RCMP)

October 1, 2021 - March 1, 2023

Collaborated with CIO and AWIS MSCOTS to resolve issues for various COTS applications; performed end-to-end testing for new applications; conducted software upgrade/rollback testing; QA, data analysis, manual and automation testing; hardware/software upgrades; application server management; incident management; PowerShell scripting; ongoing engagement with users and vendors.

IT Service Specialist at Innovapost Inc. (IT subsidiary of Canada Post)

February 1, 2018 - October 1, 2021

Acted as Scrum Master; provided technical guidance on IT solutions architecture and design; tested Purolator Tracking Devices; tested device connectivity, security, and tracking applications; supported ITSM tool upgrades; completed pre/post-upgrade testing; requirements analysis, design & design review, development & code review; LUA/JAVA customizations; worked in Agile; involved in third-party deployments and test activities for integration across Canada Post group ITSM tools.

QA Engineer at Windstream Communications

August 1, 2017 - February 1, 2018

Web-based VoIP system and MyOffice Suite Portal testing; Sanity testing, software Upgrade/Rollback testing, VoHandoff testing, new feature testing, Interop testing, performance testing; used Bugzilla, Wireshark, VMware; focused on detailed log collection and QA.

PV Engineer at Broadview Networks

February 1, 2016 - July 31, 2017

Testing Cloud/Web-based Silhouette product and MyOffice Suite Portal, including Sanity testing, upgrade/rollback testing, VoHand-off testing, new feature testing, Interop testing, performance testing; tested Wi-Fi and Bluetooth; used Bugzilla, Wireshark, VMware; provided test plans and estimates; delivered feature trainings.

Network Support Engineer at KD Communications Inc.

December 1, 2014 - December 1, 2015

Project planning, configuration and installation of networking equipment; WAN design for multi-site organization; achieved high availability and low latency; utilized H.320 standards for video conferencing; in-depth knowledge of LAN/WAN, TCP/IP, routing, sub-netting, Wi-Fi; wireless network deployment.

IOT Protocol Test Associate (Wi-Fi) at BlackBerry Limited

September 1, 2012 - December 1, 2013

Tested next-generation BlackBerry devices for Wi-Fi; conducted WPA/WPA2/WEP/WMM testing; interoperability testing; created and executed test plans; log collection and OTA packet capture; tested 802.11n and roaming; documented test incidents and weekly status.