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I'm a data analyst and analytics engineer with an engineering background, currently based in Tunisia and open to relocation. I specialize in Microsoft Fabric, Power BI, SQL, and end-to-end analytics platforms, and I act as the primary data point of contact between operations, internal data platform teams, and enterprise clients in a large Dutch-headquartered BPO environment. I have a track record of building secure, automated data pipelines in high-security settings with no API access, implementing medallion architectures, and delivering business-ready semantic models and dashboards for executive decision-making. I also perform ad-hoc analyses to support staffing optimization and performance reviews.…I'm a data analyst and analytics engineer with an engineering background, currently based in Tunisia and open to relocation. I specialize in Microsoft Fabric, Power BI, SQL, and end-to-end analytics platforms, and I act as the primary data point of contact between operations, internal data platform teams, and enterprise clients in a large Dutch-headquartered BPO environment. I have a track record of building secure, automated data pipelines in high-security settings with no API access, implementing medallion architectures, and delivering business-ready semantic models and dashboards for executive decision-making. I also perform ad-hoc analyses to support staffing optimization and performance reviews.

Azer Mehdouani

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I'm a data analyst and analytics engineer with an engineering background, currently based in Tunisia and open to relocation. I specialize in Microsoft Fabric, Power BI, SQL, and end-to-end analytics platforms, and I act as the primary data point of contact between operations, internal data platform teams, and enterprise clients in a large Dutch-headquartered BPO environment. I have a track record of building secure, automated data pipelines in high-security settings with no API access, implementing medallion architectures, and delivering business-ready semantic models and dashboards for executive decision-making. I also perform ad-hoc analyses to support staffing optimization and performance reviews.…I'm a data analyst and analytics engineer with an engineering background, currently based in Tunisia and open to relocation. I specialize in Microsoft Fabric, Power BI, SQL, and end-to-end analytics platforms, and I act as the primary data point of contact between operations, internal data platform teams, and enterprise clients in a large Dutch-headquartered BPO environment. I have a track record of building secure, automated data pipelines in high-security settings with no API access, implementing medallion architectures, and delivering business-ready semantic models and dashboards for executive decision-making. I also perform ad-hoc analyses to support staffing optimization and performance reviews.

Available to hire

I’m a data analyst and analytics engineer with an engineering background, currently based in Tunisia and open to relocation. I specialize in Microsoft Fabric, Power BI, SQL, and end-to-end analytics platforms, and I act as the primary data point of contact between operations, internal data platform teams, and enterprise clients in a large Dutch-headquartered BPO environment.

I have a track record of building secure, automated data pipelines in high-security settings with no API access, implementing medallion architectures, and delivering business-ready semantic models and dashboards for executive decision-making. I also perform ad-hoc analyses to support staffing optimization and performance reviews.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

French

Advanced

Work Experience

Operations Administrator – Analytics & Data Point of Contact at 5CA

November 1, 2024 - Present

Act as the single point of contact for analytics and reporting between operations, internal data platform teams, and EU-based enterprise clients. Designed and implemented automated data ingestion pipelines using Microsoft Fabric in a high-security environment with no API access. Built reusable Fabric dataflows enabling integration of operational data into the company-wide Shared Data Platform. Implemented a full medallion architecture (Bronze/Silver/Gold) ensuring historical accuracy, auditability, and traceability. Developed standardized semantic models and KPIs (AHT, CSAT, productivity, cost per ticket) consumed by executive Power BI dashboards. Ensured data quality, validated business logic, and supported governance across internal and client-facing reporting. Delivered ad-hoc analyses supporting staffing optimization, performance investigations, and executive business reviews.

Senior Gaming Support Agent at 5CA

August 1, 2023 - November 1, 2024

Performed deep-dive analysis on CSAT, AHT, and operational KPIs to identify high-impact dissatisfaction drivers. Collaborated with QA and Operations teams to translate analytical insights into process and performance improvements. Contributed to internal reporting initiatives focused on workload distribution, queue performance, and SLA optimization.