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I am a Program Delivery & Test Transformation Leader with 20+ years of experience delivering enterprise-scale digital and technology programs across Banking, Telecom, and Utilities. I have a proven track record of establishing Testing Centers of Excellence (TCoE), leading AI-driven automation initiatives, and managing multi-vendor, onshore/offshore teams of 40+ across portfolios up to A$8M. I specialize in Agile, SAFe, and hybrid delivery models to drive measurable improvements—such as faster release cycles, cost savings, and reduced incidents—across mission-critical platforms. I have been recognized with awards including Infosys CEO Program Management Award, ITSMF Australia, and Telstra Excellence Award for delivering high-impact transformations that uplift quality, optimize performance, and enhance customer experience.…I am a Program Delivery & Test Transformation Leader with 20+ years of experience delivering enterprise-scale digital and technology programs across Banking, Telecom, and Utilities. I have a proven track record of establishing Testing Centers of Excellence (TCoE), leading AI-driven automation initiatives, and managing multi-vendor, onshore/offshore teams of 40+ across portfolios up to A$8M. I specialize in Agile, SAFe, and hybrid delivery models to drive measurable improvements—such as faster release cycles, cost savings, and reduced incidents—across mission-critical platforms. I have been recognized with awards including Infosys CEO Program Management Award, ITSMF Australia, and Telstra Excellence Award for delivering high-impact transformations that uplift quality, optimize performance, and enhance customer experience.

Ash Kathal

QA Engineer, Data Scientist, Full Stack Developer, +2

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I am a Program Delivery & Test Transformation Leader with 20+ years of experience delivering enterprise-scale digital and technology programs across Banking, Telecom, and Utilities. I have a proven track record of establishing Testing Centers of Excellence (TCoE), leading AI-driven automation initiatives, and managing multi-vendor, onshore/offshore teams of 40+ across portfolios up to A$8M. I specialize in Agile, SAFe, and hybrid delivery models to drive measurable improvements—such as faster release cycles, cost savings, and reduced incidents—across mission-critical platforms. I have been recognized with awards including Infosys CEO Program Management Award, ITSMF Australia, and Telstra Excellence Award for delivering high-impact transformations that uplift quality, optimize performance, and enhance customer experience.…I am a Program Delivery & Test Transformation Leader with 20+ years of experience delivering enterprise-scale digital and technology programs across Banking, Telecom, and Utilities. I have a proven track record of establishing Testing Centers of Excellence (TCoE), leading AI-driven automation initiatives, and managing multi-vendor, onshore/offshore teams of 40+ across portfolios up to A$8M. I specialize in Agile, SAFe, and hybrid delivery models to drive measurable improvements—such as faster release cycles, cost savings, and reduced incidents—across mission-critical platforms. I have been recognized with awards including Infosys CEO Program Management Award, ITSMF Australia, and Telstra Excellence Award for delivering high-impact transformations that uplift quality, optimize performance, and enhance customer experience.

Available to hire

I am a Program Delivery & Test Transformation Leader with 20+ years of experience delivering enterprise-scale digital and technology programs across Banking, Telecom, and Utilities. I have a proven track record of establishing Testing Centers of Excellence (TCoE), leading AI-driven automation initiatives, and managing multi-vendor, onshore/offshore teams of 40+ across portfolios up to A$8M.

I specialize in Agile, SAFe, and hybrid delivery models to drive measurable improvements—such as faster release cycles, cost savings, and reduced incidents—across mission-critical platforms. I have been recognized with awards including Infosys CEO Program Management Award, ITSMF Australia, and Telstra Excellence Award for delivering high-impact transformations that uplift quality, optimize performance, and enhance customer experience.

Skills

JIRA

Selenium

Experience Level

JIRA

Expert

Selenium

Expert

Work Experience

Head of Testing Services at Water Corporation

January 1, 2019 - Present

Led the establishment and scaling of enterprise-wide Testing Services and a Testing Center of Excellence (TCoE), securing a $3M, 5-year business case to embed quality engineering and test governance across digital, billing, and asset management programs. Directed a 22-member test organization supporting enterprise delivery and a $5M+ testing portfolio. Implemented a modular test automation framework using TOSCA with JIRA–Zephyr Squad–ServiceNow workflows, introduced GEN AI-driven test planning to boost test design productivity, and delivered automation with JMeter to reduce release cycles. Standardized governance and quality gates, achieving annual cost reductions through static testing and shift-left practices. Enhanced enterprise testing maturity and embedded QA governance into SDLC, reducing incidents by 40% and ensuring compliance.

Delivery Manager at Capgemini Australia – Client: Australia Post

January 1, 2016 - January 1, 2019

Directed three concurrent enterprise programs (A$8M budget) across SAP, FIORI Apps, and Data Centre Optimization with 30+ cross-functional staff. Implemented a hybrid Agile–Waterfall model to manage complexity, established a robust governance framework and stage-gate control, and achieved 25–30% improvement in delivery efficiency. Delivered 100% on-time program completion with a 4.6/5 client satisfaction score, enabling contract renewal and a $1M expansion. Implemented HP ALM and ServiceNow for test management and defect lifecycle integration, improving traceability and collaboration and embedding business representation to enhance adoption and stakeholder engagement.

Delivery Manager at Pactera – Client: Telstra International

January 1, 2015 - January 1, 2016

Directed multi-phase GEIS Cloud Services and Digital Products, leading 20+ staff across onshore/offshore to migrate legacy platforms to VMware-based cloud. Transitioned delivery from Waterfall to SAFe, embedding sprint planning, backlog management, and release governance to improve predictability. Implemented HP ALM for end-to-end test and requirements management, enhancing traceability and cross-team collaboration with multiple vendors (Infosys, IBM, Accenture). Achieved 40% infrastructure cost savings by migrating workloads to cloud and improved service availability and user experience through proactive monitoring and standardized Agile ceremonies.

IT Project Manager (Contract) at Telstra Australia

January 1, 2014 - January 1, 2015

Delivered seven concurrent digital transformation initiatives—including Telstra Air Wi-Fi, Mobile App, and Online Billing—within eight months. Led a hybrid delivery team of six and implemented HP ALM for centralized test and environment management, improving traceability and release readiness. Applied a hybrid Agile–Waterfall approach to balance evolving requirements with governance, resulting in on-time, high-quality releases and improved customer satisfaction. Recognized with Telstra Excellence Award for delivering all initiatives on time and within budget.

Delivery / Engagement Manager at Capgemini Australia – Client: ANZ Bank

January 1, 2012 - January 1, 2014

Managed a $2M delivery portfolio of 200+ concurrent work orders across ANZ’s Retail, Commercial, and Wealth divisions, leading a 30-member hybrid onshore/offshore team. Directed the eBanking platform transition from eFinacle to SAP, modernizing core infrastructure and improving performance. Delivered digital initiatives including ANZ Digital Wallet and IAM, using HP ALM, HP UFT, and LoadRunner to enhance test coverage and release readiness. Adopted hybrid Agile–Waterfall to accelerate smaller initiatives and improve delivery speed by 30–40%, improving customer adoption and receiving client commendation for delivery quality.

Senior Project Manager at Infosys Australia – Client: NAB, Telstra

January 1, 2006 - January 1, 2012

Directed a global delivery portfolio of eight enterprise transformation programs (A$2M budget, 35–40 staff) across NAB Wealth Management and Telstra Digital initiatives. Led NAB’s Wealth Hub Trading Platform and other digital programs, improving scalability and performance. Implemented HP ALM for centralized test management and governance, achieving strong stakeholder confidence. Delivered Telstra’s digital transformation program across 20+ applications with zero Severity 1 incidents post go-live, reflecting strong governance and risk mitigation.