Michelle Silva

Software Quality Assurance Engineer at Electric Power Research Institute (Remote)

Designed, developed, and executed detailed test plans and test cases based on product requirements. Performed functional, regression, integration, and performance testing on EPRI software products using Citrix virtualized environments. Identified, documented, and tracked 150+ bugs and issues using Jira, Confluence, and Azure DevOps. Collaborated with developers, product managers, and QA leads to clarify requirements and resolve defects. Participated in the Agile Software Development Life Cycle (SDLC), including sprint planning, reviews, and retrospectives. Contributed to continuous improvement of QA practices, documentation, and testing tools.

IT Help Desk Technician at University of Nevada, Las Vegas

Delivered IT support to students, faculty, and staff via phone, email, and ticketing systems. Diagnosed and resolved hardware, software, and network connectivity issues both on-site and remotely. Managed user access by configuring MFA, resetting passwords, and activating accounts per university policies. Configured and maintained IT equipment such as desktops, laptops, printers, and mobile devices. Created technical documentation in Google Sheets to track recurring issues and solutions. Collaborated with other IT teams to troubleshoot and resolve complex technical problems.

IT Desktop Support at University of Nevada, Las Vegas

Managed the campus technology loan program, ensuring the distribution and return of over 1,000 laptops per semester. Imaged and configured Windows and macOS devices, including disk imaging, OS restoration, and application installations. Provided Tier 1 technical support for loaned devices, resolving software-related issues and assisting end users.

Full Stack Engineer Intern at Punch Code

Completed 400+ hours of hands-on training in full-stack software development. Built and deployed web applications using Java, Spring Boot, JavaScript, React/Vue, HTML/CSS, and PostgreSQL. Applied the MVC pattern (Spring MVC) and designed scalable, modular APIs tested with Postman. Practiced version control with Git, followed Agile Scrum, and wrote clean, testable code with JUnit and OOP principles.