Lead designer for institutional publications (brochures, reports, policy briefs, etc.), social media graphics and advocacy campaigns; developing visual identity system for programmatic information; co-managed media relations and coordinated appearances on national platforms (radio, television and print media). Designed branded templates for reports, presentations, and promotional material; revamped JCTR website layout and content flow.

Communications & Digital Engagement Officer at Jesuit Centre for Theological Reflection (JCTR)

April 1, 2022 - Present

Lead designer for institutional publications; responsible for social media graphics and advocacy campaigns; developing visual identity for programmatic information; continued coordination of media relations and national platform appearances.

Sports Journalist at Inter Zambia Daily Mail

December 1, 2018 - February 1, 2019

Carried out editorial work using graphic design software; collaborated with sports reporters to generate new story ideas; interviewed sources and leads and performed extensive research to back up stories.

Customer Care Agent at Airtel Zambia (Tech Mahindra)

March 1, 2016 - October 1, 2016

Utilized active listening and communication skills to address customer inquiries and escalations; delivered fast, friendly and knowledgeable service; provided outstanding service to new and long-standing customers by addressing concerns and developing solutions.

Youth Council Treasurer at St. Ignatius Parish

January 1, 2017 - January 1, 2018

Organised Youth Council accounts and published financial reports, reporting internally and to the mother body/deanery accounts.