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I am a UX/UI and Social Media Specialist with 8+ years of experience supporting high-performing software development teams through user research, testing, and feedback analysis. I design and run usability studies, facilitate user interviews, and translate insights into actionable recommendations that improve user experience and drive product success. I excel at managing research participant engagement, data analysis, and stakeholder communication, always advocating for users and keeping their needs at the center of development. My experience spans healthcare, education, and digital mental health projects, and I enjoy mentoring teammates while evangelizing user-centered practices across organizations.…I am a UX/UI and Social Media Specialist with 8+ years of experience supporting high-performing software development teams through user research, testing, and feedback analysis. I design and run usability studies, facilitate user interviews, and translate insights into actionable recommendations that improve user experience and drive product success. I excel at managing research participant engagement, data analysis, and stakeholder communication, always advocating for users and keeping their needs at the center of development. My experience spans healthcare, education, and digital mental health projects, and I enjoy mentoring teammates while evangelizing user-centered practices across organizations.

Lea H

UX Designer, UI Designer, Product Designer, +2

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I am a UX/UI and Social Media Specialist with 8+ years of experience supporting high-performing software development teams through user research, testing, and feedback analysis. I design and run usability studies, facilitate user interviews, and translate insights into actionable recommendations that improve user experience and drive product success. I excel at managing research participant engagement, data analysis, and stakeholder communication, always advocating for users and keeping their needs at the center of development. My experience spans healthcare, education, and digital mental health projects, and I enjoy mentoring teammates while evangelizing user-centered practices across organizations.…I am a UX/UI and Social Media Specialist with 8+ years of experience supporting high-performing software development teams through user research, testing, and feedback analysis. I design and run usability studies, facilitate user interviews, and translate insights into actionable recommendations that improve user experience and drive product success. I excel at managing research participant engagement, data analysis, and stakeholder communication, always advocating for users and keeping their needs at the center of development. My experience spans healthcare, education, and digital mental health projects, and I enjoy mentoring teammates while evangelizing user-centered practices across organizations.

Available to hire

I am a UX/UI and Social Media Specialist with 8+ years of experience supporting high-performing software development teams through user research, testing, and feedback analysis. I design and run usability studies, facilitate user interviews, and translate insights into actionable recommendations that improve user experience and drive product success.

I excel at managing research participant engagement, data analysis, and stakeholder communication, always advocating for users and keeping their needs at the center of development. My experience spans healthcare, education, and digital mental health projects, and I enjoy mentoring teammates while evangelizing user-centered practices across organizations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Intermediate

Work Experience

User Experience Research Lead, Center for Analytics and Insights at UCF Student Health Services (Teletherapy)

March 1, 2022 - April 1, 2022

Achieved 98% response rate by designing and implementing a nationally-representative survey with 400 participants examining teletherapy adoption during COVID-19. Conducted qualitative and quantitative analysis of product data and metrics, generating insights that increased provider satisfaction by 32% and consumer retention by 15%. Informed product roadmap through empathy maps, personas, journey maps, and compelling reports.

Senior User Experience (UX/UI) Researcher at YEAR UP

March 1, 2022 - Present

Moderated weekly research sessions with users to inform UI/UX and design for Operational Insights Web and Mobile apps, leading to a 25% increase in user satisfaction. Led UI/UX and design teams using Agile methodologies to develop research plans, conduct usability testing and user interviews, and analyze data to inform product decisions. Communicated research findings through compelling reports, visualizations, and stakeholder presentations, driving clear understanding and support.

Research Moderator and Project Manager at University of Central Florida

August 1, 2020 - August 1, 2022

Designed and implemented nationally-representative survey data collection on 400 participants for 1 month (98% response rate), to examine teletherapy during COVID-19 among young adults. Managed Behavioral User Experience subject enrollment, recruiting, moderation, and research report writing. Analyzed and presented research findings, identifying user pain points and informing product improvements across 3 national digital mental health corporations. Demonstrated 87% above-average customer empathy and awareness increase strong product outcomes (telehealth customer experience audits, heuristic evaluations, and usability testing).

Mixed Methods User Experience Researcher at University of Central Florida

August 1, 2019 - August 1, 2022

Initiated, designed, and coordinated several quantitative and qualitative end-to-end product designs and strategy research with recruited 100 subjects on a DOE (Federal) grant of over $2 million. Optimized website branding and product design with data-driven insights from qualitative research, increasing stakeholder satisfaction by 15%. Created UX case studies, conducted user interviews, usability testing, and user journey mapping.

Social Media and Creative Consultant at FRESH PROGRESS CO.

August 1, 2017 - August 1, 2022

Managed social media and developed 100+ promotional materials including fliers and videos, increasing engagement by 25%.

Licensed Mental Health Counselor and Clinical Interviewing at PROJECT STAR (SAMHSA), CEREBRAL (Teletherapy Startup)

August 1, 2017 - August 1, 2022

Developed over 20 periodic wellness surveys and monthly newsletter distributed to 500+ recipients. Trained in ethical interviewing, behavioral observations, and ethnographies.