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Hi, I am Sriya. I am an IT professional with about 9 years of experience focusing on ServiceNow administration and development across ITSM and ITOM, CMDB governance, discovery, service mapping, and integrations. I enjoy collaborating with cross-functional teams to translate complex requirements into scalable platform solutions that improve service delivery and governance. Beyond the technical work, I mentor teammates on scripting, automation, and upgrade readiness, and I am passionate about building intuitive interfaces and reliable integrations that empower users to do their jobs more effectively.…Hi, I am Sriya. I am an IT professional with about 9 years of experience focusing on ServiceNow administration and development across ITSM and ITOM, CMDB governance, discovery, service mapping, and integrations. I enjoy collaborating with cross-functional teams to translate complex requirements into scalable platform solutions that improve service delivery and governance. Beyond the technical work, I mentor teammates on scripting, automation, and upgrade readiness, and I am passionate about building intuitive interfaces and reliable integrations that empower users to do their jobs more effectively.

Sriya Sri

Web Developer, Full Stack Developer, Programmer, +2

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Hi, I am Sriya. I am an IT professional with about 9 years of experience focusing on ServiceNow administration and development across ITSM and ITOM, CMDB governance, discovery, service mapping, and integrations. I enjoy collaborating with cross-functional teams to translate complex requirements into scalable platform solutions that improve service delivery and governance. Beyond the technical work, I mentor teammates on scripting, automation, and upgrade readiness, and I am passionate about building intuitive interfaces and reliable integrations that empower users to do their jobs more effectively.…Hi, I am Sriya. I am an IT professional with about 9 years of experience focusing on ServiceNow administration and development across ITSM and ITOM, CMDB governance, discovery, service mapping, and integrations. I enjoy collaborating with cross-functional teams to translate complex requirements into scalable platform solutions that improve service delivery and governance. Beyond the technical work, I mentor teammates on scripting, automation, and upgrade readiness, and I am passionate about building intuitive interfaces and reliable integrations that empower users to do their jobs more effectively.

Available to hire

Hi, I am Sriya. I am an IT professional with about 9 years of experience focusing on ServiceNow administration and development across ITSM and ITOM, CMDB governance, discovery, service mapping, and integrations. I enjoy collaborating with cross-functional teams to translate complex requirements into scalable platform solutions that improve service delivery and governance.

Beyond the technical work, I mentor teammates on scripting, automation, and upgrade readiness, and I am passionate about building intuitive interfaces and reliable integrations that empower users to do their jobs more effectively.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

ServiceNow Developer at Wells Fargo

July 1, 2023 - Present

Led CMDB administration and data governance, established Discovery and Service Mapping, implemented Event Management, developed custom apps, and configured Integration Hub, Workspace and Performance Analytics. Built and optimized Script Includes, Business Rules, Client Scripts, UI Policies and UI Actions to automate processes. Configured MID Servers, discovery schedules and reconciliation rules to maintain CI data integrity; created dashboards and ATF test suites to ensure stability through upgrades and deployments; implemented cloud discovery for AWS/Azure. Supported upgrades (Yokohama) and created knowledge resources.

ServiceNow Developer/Administrator at Verizon

August 1, 2021 - June 1, 2023

Involved in Discovery, Service Mapping, Event Management, CMDB Administration, Integration Hub, Change & Cloud Management. Set up and tuned MID servers; built custom apps; created discovery schedules; implemented de-duplication and reconciliation rules; developed REST/SOAP integrations; built dashboards; migrated updates between instances; contributed to ATF automation and knowledge articles.

ServiceNow Developer at Accenture (Client: SAP)

September 1, 2020 - July 1, 2021

Discovery, Service Mapping, Event Management, CMDB Administration, Integration Hub, Cloud Management, ATF, APM, PPM; incident/change management; UI policies; REST integration; knowledge articles; SSO; discovery; built custom apps; Service Portal customization; Import sets; Data Migration; AWS/Azure integration; Service Mapping; Customer-facing dashboards and automation.

ServiceNow Administrator/Developer at UPS

May 1, 2017 - August 1, 2020

Discovery, CMDB Administration, Incident and Change Management; built service mapping for ~30 apps; created custom patterns; update sets; dashboards; ATF; cloud management; discovery schedules; credentials; data loading via import sets; troubleshooting; migration between instances via update sets; knowledge resources and production support.

ServiceNow Administrator at HP Inc.

May 1, 2016 - April 1, 2017

CMDB, Service Catalog, Incident/Change; client-side scripting, UI policies, UI actions, server-side scripting; developed Discovery app and probes; workflows; orchestration integrations; production support; training; ITIL process customization and implementation across modules.