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Hi, I’m Solomon Urhodo, a Vancouver-based IT professional with a track record of solving complex technical challenges and helping cross-functional teams work efficiently. I excel in bug resolution, data migration, access control, and data analysis, delivering reliable solutions across SaaS, iPaaS, and cloud environments while maintaining strong stakeholder communication. I thrive in fast-paced, high-stress settings and enjoy driving security, IAM, and data-driven decision making. I’m passionate about knowledge sharing, technical documentation, and training end users to maximize product adoption and user experience.…Hi, I’m Solomon Urhodo, a Vancouver-based IT professional with a track record of solving complex technical challenges and helping cross-functional teams work efficiently. I excel in bug resolution, data migration, access control, and data analysis, delivering reliable solutions across SaaS, iPaaS, and cloud environments while maintaining strong stakeholder communication. I thrive in fast-paced, high-stress settings and enjoy driving security, IAM, and data-driven decision making. I’m passionate about knowledge sharing, technical documentation, and training end users to maximize product adoption and user experience.

Solomon Urhodo

Web Developer, Programmer, Data Analyst, +4

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Hi, I’m Solomon Urhodo, a Vancouver-based IT professional with a track record of solving complex technical challenges and helping cross-functional teams work efficiently. I excel in bug resolution, data migration, access control, and data analysis, delivering reliable solutions across SaaS, iPaaS, and cloud environments while maintaining strong stakeholder communication. I thrive in fast-paced, high-stress settings and enjoy driving security, IAM, and data-driven decision making. I’m passionate about knowledge sharing, technical documentation, and training end users to maximize product adoption and user experience.…Hi, I’m Solomon Urhodo, a Vancouver-based IT professional with a track record of solving complex technical challenges and helping cross-functional teams work efficiently. I excel in bug resolution, data migration, access control, and data analysis, delivering reliable solutions across SaaS, iPaaS, and cloud environments while maintaining strong stakeholder communication. I thrive in fast-paced, high-stress settings and enjoy driving security, IAM, and data-driven decision making. I’m passionate about knowledge sharing, technical documentation, and training end users to maximize product adoption and user experience.

Available to hire

Hi, I’m Solomon Urhodo, a Vancouver-based IT professional with a track record of solving complex technical challenges and helping cross-functional teams work efficiently. I excel in bug resolution, data migration, access control, and data analysis, delivering reliable solutions across SaaS, iPaaS, and cloud environments while maintaining strong stakeholder communication.

I thrive in fast-paced, high-stress settings and enjoy driving security, IAM, and data-driven decision making. I’m passionate about knowledge sharing, technical documentation, and training end users to maximize product adoption and user experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Systems Administrator at Ritchie Bros Financial

January 1, 2022 - Present

Delivered technical presentations and demos to B2B clients, refined technical proposals, investigated and resolved bugs; introduced Zendesk to the organization, overseeing setup and implementation to meet business needs. Led system implementations, designed custom Zendesk themes and user ticket portals to enhance end user experience, and acted as a Zendesk SME. Managed and resolved partner issues across Zendesk, Jira, and Salesforce. Created and maintained technical documentation and knowledge base articles; translated business needs into detailed system designs and technical specifications. Participated in Change Advisory Boards (CABs) to evaluate upcoming changes, mitigate risks, and prevent potential outages. Implemented API integration between Compass Direct and Salesforce; monitored service performance with ServiceNow and performed QA/UAT. Provided end-user training and cross-functional collaboration to ensure smooth adoption of new systems.

Technical Solutions Expert at AudienceView Ticketing Systems

February 1, 2019 - January 1, 2022

Subject matter expert for 3rd level support for Campus and Unlimited products. Created templates for online venue creation; wrote SQL scripts for backend fixes and process automation; managed ETL processes and used Power BI to extract, transform, and analyze data for insightful reporting. Troubleshooting escalations and handling severity 1 tickets; coordinated production change requests; acted as primary technical liaison between clients and internal teams. Developed and enhanced availability and stability metrics dashboards using ServiceNow and Power BI. Configured single sign-on (SSO) connections (Azure, Shibboleth, CAS, LDAP) and supported integrations with Centercode; coordinated with vendors and developers to address issues with applications and hardware.

Service Desk Analyst at Canada Life Assurance Company

November 1, 2016 - February 1, 2019

Wrote SQL scripts and managed tickets/cases for multiple clients; performed database analysis, diagnosis, and resolution of issues. Troubleshot user-related issues on Windows and Mac OS; configured identity and access management (IAM) tasks for user life cycle; integrated new mobile devices into the MDM system and ensured compliance with security policies. Led training and documentation for staff and end users; mentored MECM/Intune practices; provided expert consultation on production systems to ensure optimal performance and alignment with business goals. Automated routine device management tasks and supported cross-functional deployment of devices.