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Hi, I’m Rosy Mubu Kitir, a customer service professional with 8+ years of experience delivering exceptional experiences across finance, retail, and tech. I excel at clear communication, empathy, and proactive problem solving, always aiming to resolve issues on the first contact and to anticipate customer needs. Fluent in French and French-Canadian, I thrive in diverse teams and adapt quickly to new technologies and workflows, from CRM platforms like Salesforce and Workday to collaboration tools. I value courteous service, accuracy, and maintaining a positive, professional demeanor even in high-pressure situations.…Hi, I’m Rosy Mubu Kitir, a customer service professional with 8+ years of experience delivering exceptional experiences across finance, retail, and tech. I excel at clear communication, empathy, and proactive problem solving, always aiming to resolve issues on the first contact and to anticipate customer needs. Fluent in French and French-Canadian, I thrive in diverse teams and adapt quickly to new technologies and workflows, from CRM platforms like Salesforce and Workday to collaboration tools. I value courteous service, accuracy, and maintaining a positive, professional demeanor even in high-pressure situations.

Rosy Mubu Kitir

Content Creator, Copywriter, Graphic Designer, +2

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Hi, I’m Rosy Mubu Kitir, a customer service professional with 8+ years of experience delivering exceptional experiences across finance, retail, and tech. I excel at clear communication, empathy, and proactive problem solving, always aiming to resolve issues on the first contact and to anticipate customer needs. Fluent in French and French-Canadian, I thrive in diverse teams and adapt quickly to new technologies and workflows, from CRM platforms like Salesforce and Workday to collaboration tools. I value courteous service, accuracy, and maintaining a positive, professional demeanor even in high-pressure situations.…Hi, I’m Rosy Mubu Kitir, a customer service professional with 8+ years of experience delivering exceptional experiences across finance, retail, and tech. I excel at clear communication, empathy, and proactive problem solving, always aiming to resolve issues on the first contact and to anticipate customer needs. Fluent in French and French-Canadian, I thrive in diverse teams and adapt quickly to new technologies and workflows, from CRM platforms like Salesforce and Workday to collaboration tools. I value courteous service, accuracy, and maintaining a positive, professional demeanor even in high-pressure situations.

Available to hire

Hi, I’m Rosy Mubu Kitir, a customer service professional with 8+ years of experience delivering exceptional experiences across finance, retail, and tech. I excel at clear communication, empathy, and proactive problem solving, always aiming to resolve issues on the first contact and to anticipate customer needs.
Fluent in French and French-Canadian, I thrive in diverse teams and adapt quickly to new technologies and workflows, from CRM platforms like Salesforce and Workday to collaboration tools. I value courteous service, accuracy, and maintaining a positive, professional demeanor even in high-pressure situations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

French

Fluent

Work Experience

Contact Center Agent – French at UNFCU Bank

April 1, 2025 - November 30, 2025

Responded to inbound calls, emails, and chats from UNFCU members; handled inquiries about account information, product features, debit/credit cards, and new accounts; researched and resolved issues, and escalated complex concerns when needed; used internal systems to trace account activity and determine root causes.

Helpdesk Agent (Call Center) at Hershey Company

September 1, 2022 - June 30, 2024

Provided first-line technical support for employees; logged and tracked support requests; diagnosed and troubleshot hardware, software, and network issues; guided users on proper software/hardware usage; escalated complex issues and participated in ongoing IT improvements.

Product Specialist (Call Center) at Polestar

July 1, 2020 - August 31, 2022

Managed inbound/outbound calls, updated customer profiles, and assisted with car maintenance, charging stations, and loan applications; scheduled test drives, processed payments, and provided troubleshooting for core systems; supported loan down payments and account inquiries.

Client Advisor (Call Center) at Louis Vuitton

March 1, 2018 - June 30, 2020

Managed calls for French-Canadian and US clients regarding online and in-store orders; assisted with placing orders, product availability, and shipment tracking; resolved order issues, processed repairs, and filed complaints when necessary; communicated with stores and clients via email.

Customer Service Representative (Call Center) at Bank of America

March 1, 2017 - August 31, 2017

Handled inbound/outbound calls to provide account management services; resolved customer inquiries, processed payments, and maintained confidentiality of sensitive information; contributed to team objectives and departments goals.

Customer Service Representative (Call Center) at Prime Specialty Pharmacy

September 1, 2016 - March 31, 2017

Conducted health insurance benefit investigations, prior authorizations, and appeals; supported marketing activities and maintained product data within company systems; liaised with clients and suppliers to ensure smooth operations.

Bank Teller at Chase Bank

January 1, 2014 - September 30, 2016

Processed retail and commercial deposits, loan payments, and account transactions; managed cash drawer and maintained regulatory compliance; assisted customers with inquiries and safety deposit box access.