Language
French
Fluent
English
Advanced
Work Experience
Remote Support Specialist
January 1, 2012 - December 31, 2015Provided bilingual (FR-EN) support to an international player base; resolved gameplay, account, and technical issues; documented and escalated complex problems to developers; managed high-volume inquiries using ticketing systems and remote tools.
Education
at La Sorbonne
January 1, 2012 - December 31, 2014New 3D Design at La Sorbonne, Paris
January 1, 2012 - December 31, 2014Project Management, Community Management, Conflict Resolution, Product Support at La Sorbonne, Paris
January 1, 2015 - December 31, 2017Qualifications
Industry Experience
Media & Entertainment, Gaming, Software & Internet, Professional Services, Education
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