Experience Level
Language
English
Fluent
Tagalog
Fluent
Work Experience
Customer Service Representative at Peak Support Inc.
June 1, 2020 - July 1, 2021Handled buyer and seller inquiries via email support. Improved order fulfilment accuracy by 20% through detailed case handling.
CSR / Workforce Support at Site Lab Baguio
October 1, 2017 - March 1, 2020Delivered email support with 90%+ CSAT performance. Supported scheduling and performance tracking for 200+ agents.
Education
Bachelor of Secondary Education - Major in Filipino at Benguet State University - Baguio Campus
June 1, 2013 - July 1, 2017Qualifications
Bookkeeping NC II (TESDA) QuickBooks ProAdvisor
January 11, 2030 - January 4, 2026Industry Experience
Financial Services, Professional Services, Education, Software & Internet
Experience Level
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