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I am a highly focused individual with over 15 years of experience working in high-pressure, fast-paced environments that demand exceptional customer service, operational support, and project management. My roles have allowed me to oversee and enhance customer satisfaction by combining my attention to detail, problem-solving skills, and passion for great outcomes. I am motivated and driven, and over time I have taken on more responsibility and autonomy. This has helped me develop as an adaptable, self-aware, and quick learner. I have an analytical mindset and an eye for detail and accuracy, but I also enjoy creating focused initiatives that support business success and build long-term customer loyalty. Last year, I joined iHaveit Music to bring together my passion for customer service and operations with my love of music, the entertainment industry, and vinyl record collecting. During this time, I have gained valuable insights into the entertainment retail industry and independent record stores, using my skills to thrive and help drive iHaveit Music’s success. Alongside this, I work with Fandangos Events and Entertainment outside of my core hours, organizing a family-focused two-day festival, scheduling performers, and building community ties. I am proud to balance these roles and continue contributing to the local music scene.…I am a highly focused individual with over 15 years of experience working in high-pressure, fast-paced environments that demand exceptional customer service, operational support, and project management. My roles have allowed me to oversee and enhance customer satisfaction by combining my attention to detail, problem-solving skills, and passion for great outcomes. I am motivated and driven, and over time I have taken on more responsibility and autonomy. This has helped me develop as an adaptable, self-aware, and quick learner. I have an analytical mindset and an eye for detail and accuracy, but I also enjoy creating focused initiatives that support business success and build long-term customer loyalty. Last year, I joined iHaveit Music to bring together my passion for customer service and operations with my love of music, the entertainment industry, and vinyl record collecting. During this time, I have gained valuable insights into the entertainment retail industry and independent record stores, using my skills to thrive and help drive iHaveit Music’s success. Alongside this, I work with Fandangos Events and Entertainment outside of my core hours, organizing a family-focused two-day festival, scheduling performers, and building community ties. I am proud to balance these roles and continue contributing to the local music scene.

Danny Lardner

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I am a highly focused individual with over 15 years of experience working in high-pressure, fast-paced environments that demand exceptional customer service, operational support, and project management. My roles have allowed me to oversee and enhance customer satisfaction by combining my attention to detail, problem-solving skills, and passion for great outcomes. I am motivated and driven, and over time I have taken on more responsibility and autonomy. This has helped me develop as an adaptable, self-aware, and quick learner. I have an analytical mindset and an eye for detail and accuracy, but I also enjoy creating focused initiatives that support business success and build long-term customer loyalty. Last year, I joined iHaveit Music to bring together my passion for customer service and operations with my love of music, the entertainment industry, and vinyl record collecting. During this time, I have gained valuable insights into the entertainment retail industry and independent record stores, using my skills to thrive and help drive iHaveit Music’s success. Alongside this, I work with Fandangos Events and Entertainment outside of my core hours, organizing a family-focused two-day festival, scheduling performers, and building community ties. I am proud to balance these roles and continue contributing to the local music scene.…I am a highly focused individual with over 15 years of experience working in high-pressure, fast-paced environments that demand exceptional customer service, operational support, and project management. My roles have allowed me to oversee and enhance customer satisfaction by combining my attention to detail, problem-solving skills, and passion for great outcomes. I am motivated and driven, and over time I have taken on more responsibility and autonomy. This has helped me develop as an adaptable, self-aware, and quick learner. I have an analytical mindset and an eye for detail and accuracy, but I also enjoy creating focused initiatives that support business success and build long-term customer loyalty. Last year, I joined iHaveit Music to bring together my passion for customer service and operations with my love of music, the entertainment industry, and vinyl record collecting. During this time, I have gained valuable insights into the entertainment retail industry and independent record stores, using my skills to thrive and help drive iHaveit Music’s success. Alongside this, I work with Fandangos Events and Entertainment outside of my core hours, organizing a family-focused two-day festival, scheduling performers, and building community ties. I am proud to balance these roles and continue contributing to the local music scene.

Available to hire

I am a highly focused individual with over 15 years of experience working in high-pressure, fast-paced environments that demand exceptional customer service, operational support, and project management. My roles have allowed me to oversee and enhance customer satisfaction by combining my attention to detail, problem-solving skills, and passion for great outcomes. I am motivated and driven, and over time I have taken on more responsibility and autonomy. This has helped me develop as an adaptable, self-aware, and quick learner. I have an analytical mindset and an eye for detail and accuracy, but I also enjoy creating focused initiatives that support business success and build long-term customer loyalty.

Last year, I joined iHaveit Music to bring together my passion for customer service and operations with my love of music, the entertainment industry, and vinyl record collecting. During this time, I have gained valuable insights into the entertainment retail industry and independent record stores, using my skills to thrive and help drive iHaveit Music’s success. Alongside this, I work with Fandangos Events and Entertainment outside of my core hours, organizing a family-focused two-day festival, scheduling performers, and building community ties. I am proud to balance these roles and continue contributing to the local music scene.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Operations Assistant at iHaveit Music

March 1, 2024 - Present

Ensured efficient business operations across eBay UK/US, Shopify, TikTok Store and Amazon store; coordinated with independent record stores using our platform; managed central inbox, responded to customer queries within SLA; prioritized urgent queries; checked backorders, arranged reorders and credits; handled returns, refunds and invoices; identified stock opportunities and advised on new stock to increase sales; attended ERA conferences to network and onboard new stores; leveraged music knowledge to suggest stock and drive sales; contributed to record order volumes in peak months.

Lead Booker, Talent Scout and General Operations at Fandangos Events and Entertainment / Swindon Marquees

January 1, 2024 - Present

Arranged festival lineup, scouted local and national acts, negotiated fees, scheduled performances and sound checks, coordinated riders, and provided artist liaison to ensure smooth performances. Managed social media promotion to boost ticket sales and engaged with schools and community groups to showcase local talent. Helped expand Wrde Up from a two-day to a three-day event with Arts Council funding, promoting community engagement and local talent development.

Town Clerk Assistant at Highworth Council

July 1, 2023 - December 4, 2023

Assisted the Town Clerk with the Mayor’s diary, scheduled appointments, organised council meetings, prepared chamber arrangements, and ensured paperwork and refreshments were in place. Created surveys and reports, recorded accurate minutes and actions, and generated statistics using Iaudit for grounds tasks. Supported local events (Remembrance Service, Christmas Lights, Fireworks), handled ticket sales and stalls, liaised with suppliers, and responded to public inquiries.

Theatre Care Executive at Zimmer Biomet

December 1, 2015 - March 31, 2023

Coordinated theatre operations to ensure timely delivery of orthopaedic products. Submitted surgery requisitions/orders, used SAP to process consignments, returns and credits, and booked Jointline loan kits. Maintained reporting and MI, handled hospital queries, allocated work across the team, and coordinated courier movements for loan sets to hospitals as needed.

Pensions Services Consultant at Capita / Zurich Pensions Services

February 1, 2015 - September 1, 2015

Delivered outsourced service to Zurich Pension and Life customers, addressed queries promptly, processed encrypted documentation, processed customer correspondence and complaints, and maintained accurate records. Communicated effectively with internal and external customers, managed workload to meet SLAs.

Tactical Executive at Infinite Group

September 1, 2014 - November 1, 2014

Provided logistics support for mystery shopping assessments; briefed requirements, planned daily activities, and allocated Field Marketers; coordinated product demos and roadshows according to client requirements, managing resources and logistics.

Branch Support / Information Security Consultant at Nationwide Building Society

October 1, 2012 - September 1, 2014

Information Security Consultant for the Branch Support/ISC team; set up system access, assisted staff with queries, managed onboarding/offboarding and system provisioning, and ensured processes and data integrity across branches.