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KENNETH HAUMBA

Available to hire

I am a results-driven IT professional with over 5 years of experience in banking, specializing in Business Intelligence, Data Analytics, IT Service Management, Change Governance, and Risk Control.

About

I am a results-driven IT professional with over 5 years of experience in banking, specializing in Business Intelligence, Data Analytics, IT Service Management, Change Governance, and Risk Control. I currently serve as a Change Manager at Stanbic Bank Uganda, leading technology change initiatives, release management, and support incident coordination to ensure operational stability and compliance.\n\nI am ITIL 4 certified and hold a Data Science certification. I am focused on optimizing operational efficiency, enhancing decision-making through data, and driving continuous service improvement by aligning IT operations with business objectives and engaging stakeholders.

Data Analyst with a focus on transforming complex datasets into actionable business strategies. Proficient in Python, SQL, and Power BI, I specialize in building predictive models and automated dashboards that drive efficiency. Proven track record of delivering high-accuracy insights—including a recent car-purchase prediction project achieving 99% accuracy—to help stakeholders make data-driven decisions.

  • Joined January 2026

Industry experience

  • Financial Services

Projects · 2

About the dataset used.

It is a sales data of a restaurant company operating in multiple cities in the world. It contains information about individual sales transactions, customer demographics, and product details. The data is structured in a tabular format, with each row representing a single record and each column representing a specific attribute. This dataset can be commonly used for business intelligence, sales forecasting, and customer behaviour analysis.

These are the main Features/Columns available in the dataset:

  1. Order ID: A unique identifier for each sales order. This can be used to track individual transactions.
  2. Order Date: The date when the order was placed. This column is essential for time-series analysis, such as identifying sales trends over time or seasonality.
  3. Product: The name or type of the product sold. This column is crucial for analysing sales performance by product category.
  4. Price: The unit price of the product. This, along with ‘Quantity Ordered’, is used to calculate the total price of each order.
  5. Quantity: The number of units of the product sold in a single order. This is a key metric for calculating revenue and understanding sales volume.
  6. Purchase Type: The order was made online or in-store or drive-thru.
  7. Payment Method: How the payment for the order was done.
  8. Manager: Name of the manager of the store.
  9. City: The location of the store. This can be used for geographical analysis of sales, such as identifying top-performing regions or optimizing logistics.

Using this dataset, I answered multiple questions with Insights using power bi tool.
Q.1) Most Preferred Payment Method?
Q.2) Most Selling Product - By Quantity & By Revenue?
Q.3) Which city had maximum revenue and Which Manager earned maximum revenue?
Q.4) Average Revenue of November & December month.
Q.5) Is revenue increasing or decreasing over time?
Q.6) Average ‘Quantity Sold’ & ‘Average Revenue’ for each product?
Q.7) Total number of orders
Q.8) Total Revenue

Developed a real-time BI solution to monitor and analyse Value-Added Services (VAS) across major telecom providers (MTN & Airtel). I engineered a pipeline that converted millions of raw SQL rows into a high-level strategic tool for monitoring liquidity and transaction health.

Key Technical Contributions:

• ETL & Data Engineering: Leveraged SQL for complex data extraction and used Power Query to standardize inconsistent date formats and status logs from multiple telecommunications transaction in databases.
• Multi-Channel Analysis: Visualized “Account-to-Wallet” flows and utility payments (TV, URA, Electricity, Water), providing a 360-degree view of digital revenue.
• Failure Rate Monitoring: Designed a “Root Cause” tracker to identify peak failure hours, allowing technical teams to reduce “Pending” transactions and improve user experience.
• Stakeholder Impact: Enabled leadership to identify “Top N” revenue drivers and peak service hours, shifting the team from manual daily reporting to automated, actionable insights.

VAS Reporting Project
• Automated Daily Reporting: Developed a SQL-to-Power BI pipeline to track daily VAS transactions, reducing reporting time by 95%.
• Transactional Integrity: Standardized status tracking for MTN & Airtel (Wallet-to-Account, Airtime, Utilities), ensuring 100% data accuracy for successful vs. pending transactions.
• Operational Insights: Identified peak transaction windows and failure trends, providing a “why” behind system downtime to support technical infrastructure upgrades.
• Revenue Growth: Built “Top N” product visualizations that helped stakeholders prioritize high-margin services like ATW, Airtime top-ups, URA and Electricity payments.

Work experience· 5 roles

Data Support & Analytics (Attachment) · Stanbic Bank Uganda (Enterprise Data Office)Mar 2024 – May 2024 · 3 mos

Developed and presented data-driven reports to support decision-making on Salesforce onboarding, digital channel usage, SLA performance, and service scorecards. Built a centralized dashboard for blacklisted agent data, improving visibility for Risk stakeholders. Supported the product team by identifying user adoption gaps and refining internal dashboards for performance monitoring.

Officer, Production Assurance / Change Manager · Stanbic Bank UgandaMay 2021 – Present · 5 yrs 7 mos

Lead governance for technology changes, ensuring alignment with business value and risk appetite. Collaborate with cross-functional teams (business, IT, operations) to ensure smooth go-live for technology changes (UAT, stakeholder sign-off, CAB coordination). Oversee the daily execution of the change management lifecycle, ensuring risk mitigation and stability of IT systems. Define and monitor post-implementation outcomes to align with business acceptance criteria. Support reduction of major incidents through best-practice change management. Achieved a 99.4% success rate for 503+ changes implemented in 2024, surpassing the target of 98%. On track with a 99.7% success rate for 444 changes implemented year to date. Provide transparent, accurate, and timely reporting to stakeholders and senior management on post-change IT service status.

Teller, Personal Banker & Customer Service Consultant · Stanbic Bank Uganda (Various Branches)Sep 2018 – Dec 2021 · 3 yrs 4 mos

Delivered frontline customer service and cross-sold digital banking solutions to improve customer experience and product uptake. Managed client relationships, initiated product recommendations, and supported transitions to digital channels.

Data Clerk · USAID, Butaleja District Data CenterMar 2018 – Aug 2018 · 6 mos
IT Operations and Support Officer · International Development Students Association (IDSS)Jan 2012 – Dec 2014 · 3 yrs

Education

Bachelor of Science in Computer Science · Makerere University2010 – 2013
Uganda Advanced Certificate of Education · Mengo Senior School2008 – 2009
Uganda Certificate of Education · Jinja College2004 – 2007

Certifications and awards· 5

ITIL 4 Foundation Certificate in IT Service Management2030 – 2026
Data Science Orientation2030 – 2026
Data Science Foundation2030 – 2026
Data Scientist – Certificate No – IAB1120176038 & IAB11201760802030 – 2026

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