I am a results-driven IT professional with over 5 years of experience in banking, specializing in Business Intelligence, Data Analytics, IT Service Management, Change Governance, and Risk Control. I currently serve as a Change Manager at Stanbic Bank Uganda, leading technology change initiatives, release management, and support incident coordination to ensure operational stability and compliance.\n\nI am ITIL 4 certified and hold a Data Science certification. I am focused on optimizing operational efficiency, enhancing decision-making through data, and driving continuous service improvement by aligning IT operations with business objectives and engaging stakeholders. Data Analyst with a focus on transforming complex datasets into actionable business strategies. Proficient in Python, SQL, and Power BI, I specialize in building predictive models and automated dashboards that drive efficiency. Proven track record of delivering high-accuracy insights—including a recent car-purchase prediction project achieving 99% accuracy—to help stakeholders make data-driven decisions.

KENNETH HAUMBA

I am a results-driven IT professional with over 5 years of experience in banking, specializing in Business Intelligence, Data Analytics, IT Service Management, Change Governance, and Risk Control. I currently serve as a Change Manager at Stanbic Bank Uganda, leading technology change initiatives, release management, and support incident coordination to ensure operational stability and compliance.\n\nI am ITIL 4 certified and hold a Data Science certification. I am focused on optimizing operational efficiency, enhancing decision-making through data, and driving continuous service improvement by aligning IT operations with business objectives and engaging stakeholders. Data Analyst with a focus on transforming complex datasets into actionable business strategies. Proficient in Python, SQL, and Power BI, I specialize in building predictive models and automated dashboards that drive efficiency. Proven track record of delivering high-accuracy insights—including a recent car-purchase prediction project achieving 99% accuracy—to help stakeholders make data-driven decisions.

Available to hire

I am a results-driven IT professional with over 5 years of experience in banking, specializing in Business Intelligence, Data Analytics, IT Service Management, Change Governance, and Risk Control. I currently serve as a Change Manager at Stanbic Bank Uganda, leading technology change initiatives, release management, and support incident coordination to ensure operational stability and compliance.\n\nI am ITIL 4 certified and hold a Data Science certification. I am focused on optimizing operational efficiency, enhancing decision-making through data, and driving continuous service improvement by aligning IT operations with business objectives and engaging stakeholders.

Data Analyst with a focus on transforming complex datasets into actionable business strategies. Proficient in Python, SQL, and Power BI, I specialize in building predictive models and automated dashboards that drive efficiency. Proven track record of delivering high-accuracy insights—including a recent car-purchase prediction project achieving 99% accuracy—to help stakeholders make data-driven decisions.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner

Work Experience

Officer, Production Assurance / Change Manager at Stanbic Bank Uganda
May 1, 2021 - Present
Lead governance for technology changes, ensuring alignment with business value and risk appetite. Collaborate with cross-functional teams (business, IT, operations) to ensure smooth go-live for technology changes (UAT, stakeholder sign-off, CAB coordination). Oversee the daily execution of the change management lifecycle, ensuring risk mitigation and stability of IT systems. Define and monitor post-implementation outcomes to align with business acceptance criteria. Support reduction of major incidents through best-practice change management. Achieved a 99.4% success rate for 503+ changes implemented in 2024, surpassing the target of 98%. On track with a 99.7% success rate for 444 changes implemented year to date. Provide transparent, accurate, and timely reporting to stakeholders and senior management on post-change IT service status.
Data Support & Analytics (Attachment) at Stanbic Bank Uganda (Enterprise Data Office)
March 1, 2024 - May 31, 2024
Developed and presented data-driven reports to support decision-making on Salesforce onboarding, digital channel usage, SLA performance, and service scorecards. Built a centralized dashboard for blacklisted agent data, improving visibility for Risk stakeholders. Supported the product team by identifying user adoption gaps and refining internal dashboards for performance monitoring.
Teller, Personal Banker & Customer Service Consultant at Stanbic Bank Uganda (Various Branches)
September 1, 2018 - December 31, 2021
Delivered frontline customer service and cross-sold digital banking solutions to improve customer experience and product uptake. Managed client relationships, initiated product recommendations, and supported transitions to digital channels.
Data Clerk at USAID, Butaleja District Data Center
March 1, 2018 - August 31, 2018
Ensure accurate and timely data entry, compile and submit HMIS reports in line with reporting schedules. Manage and maintain databases, including regular data cleaning and validation to ensure data accuracy and reliability. Safeguard data integrity by maintaining consistency, preventing unauthorized alterations, and minimizing data loss. Implement best practices in records storage and management, ensuring efficient and secure data handling. Maintain strict confidentiality of all collected and stored data at all times. Regularly back up all entered data and ensure that data is securely stored and protected from loss or unauthorized access. Ensure the safety and proper functioning of all equipment in the data room or data center. Conduct basic data analysis to support reporting and decision-making.
IT Operations and Support Officer at International Development Students Association (IDSS)
January 1, 2012 - December 31, 2014
Provide day-to-day IT support and resolve system errors promptly to ensure smooth business operations. Ensure data used for reporting is accurate, complete, and prepared on time. Stay up to date with current IT trends and align technology solutions with business needs for improved service delivery. Support system upgrades, maintain databases, and ensure data is handled according to IT Security Policy, Data Protection Act, and information security standards. Work closely with the ICT Development Manager to design, implement, upgrade, and support ICT applications that meet business requirements. Deliver staff training and provide user support, ensuring user requests are clearly understood and effectively resolved. Perform regular system administration tasks, including system security, user account management, backups, and data recovery. Troubleshoot hardware, software, and network issues, and provide timely solutions to both internal and external stakeholders.

Education

Bachelor of Science in Computer Science at Makerere University
January 1, 2010 - January 1, 2013
Uganda Advanced Certificate of Education at Mengo Senior School
January 1, 2008 - January 1, 2009
Uganda Certificate of Education at Jinja College
January 1, 2004 - January 1, 2007

Qualifications

ITIL 4 Foundation Certificate in IT Service Management
January 11, 2030 - January 5, 2026
Data Science Orientation
January 11, 2030 - January 5, 2026
Data Science Foundation
January 11, 2030 - January 5, 2026
Data Scientist – Certificate No – IAB1120176038 & IAB1120176080
January 11, 2030 - January 5, 2026
Certificate of Proficiency – Bancassurance
January 11, 2030 - January 5, 2026

Industry Experience

Financial Services
    paper Restaurant Sales Performance Dashboard

    About the dataset used.

    It is a sales data of a restaurant company operating in multiple cities in the world. It contains information about individual sales transactions, customer demographics, and product details. The data is structured in a tabular format, with each row representing a single record and each column representing a specific attribute. This dataset can be commonly used for business intelligence, sales forecasting, and customer behaviour analysis.

    These are the main Features/Columns available in the dataset:

    1. Order ID: A unique identifier for each sales order. This can be used to track individual transactions.
    2. Order Date: The date when the order was placed. This column is essential for time-series analysis, such as identifying sales trends over time or seasonality.
    3. Product: The name or type of the product sold. This column is crucial for analysing sales performance by product category.
    4. Price: The unit price of the product. This, along with ‘Quantity Ordered’, is used to calculate the total price of each order.
    5. Quantity: The number of units of the product sold in a single order. This is a key metric for calculating revenue and understanding sales volume.
    6. Purchase Type: The order was made online or in-store or drive-thru.
    7. Payment Method: How the payment for the order was done.
    8. Manager: Name of the manager of the store.
    9. City: The location of the store. This can be used for geographical analysis of sales, such as identifying top-performing regions or optimizing logistics.

    Using this dataset, I answered multiple questions with Insights using power bi tool.
    Q.1) Most Preferred Payment Method?
    Q.2) Most Selling Product - By Quantity & By Revenue?
    Q.3) Which city had maximum revenue and Which Manager earned maximum revenue?
    Q.4) Average Revenue of November & December month.
    Q.5) Is revenue increasing or decreasing over time?
    Q.6) Average ‘Quantity Sold’ & ‘Average Revenue’ for each product?
    Q.7) Total number of orders
    Q.8) Total Revenue

    paper Automated VAS Transaction Intelligence Dashboard

    Developed a real-time BI solution to monitor and analyse Value-Added Services (VAS) across major telecom providers (MTN & Airtel). I engineered a pipeline that converted millions of raw SQL rows into a high-level strategic tool for monitoring liquidity and transaction health.

    Key Technical Contributions:

    • ETL & Data Engineering: Leveraged SQL for complex data extraction and used Power Query to standardize inconsistent date formats and status logs from multiple telecommunications transaction in databases.
    • Multi-Channel Analysis: Visualized “Account-to-Wallet” flows and utility payments (TV, URA, Electricity, Water), providing a 360-degree view of digital revenue.
    • Failure Rate Monitoring: Designed a “Root Cause” tracker to identify peak failure hours, allowing technical teams to reduce “Pending” transactions and improve user experience.
    • Stakeholder Impact: Enabled leadership to identify “Top N” revenue drivers and peak service hours, shifting the team from manual daily reporting to automated, actionable insights.

    VAS Reporting Project
    • Automated Daily Reporting: Developed a SQL-to-Power BI pipeline to track daily VAS transactions, reducing reporting time by 95%.
    • Transactional Integrity: Standardized status tracking for MTN & Airtel (Wallet-to-Account, Airtime, Utilities), ensuring 100% data accuracy for successful vs. pending transactions.
    • Operational Insights: Identified peak transaction windows and failure trends, providing a “why” behind system downtime to support technical infrastructure upgrades.
    • Revenue Growth: Built “Top N” product visualizations that helped stakeholders prioritize high-margin services like ATW, Airtime top-ups, URA and Electricity payments.

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