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I'm a well-traveled technician accustomed to working in intense environments with a strong problem-solving mindset. I've been diagnosing and repairing complex systems—from cars to computers—since a young age. I'm highly software-oriented and quick to learn new programs with enthusiasm, which has helped me excel in IT services, product support, installation engineering, and on-site technical roles.…I'm a well-traveled technician accustomed to working in intense environments with a strong problem-solving mindset. I've been diagnosing and repairing complex systems—from cars to computers—since a young age. I'm highly software-oriented and quick to learn new programs with enthusiasm, which has helped me excel in IT services, product support, installation engineering, and on-site technical roles.

Dillon Ard

Web Developer, Programmer, Full Stack Developer, +2

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I'm a well-traveled technician accustomed to working in intense environments with a strong problem-solving mindset. I've been diagnosing and repairing complex systems—from cars to computers—since a young age. I'm highly software-oriented and quick to learn new programs with enthusiasm, which has helped me excel in IT services, product support, installation engineering, and on-site technical roles.…I'm a well-traveled technician accustomed to working in intense environments with a strong problem-solving mindset. I've been diagnosing and repairing complex systems—from cars to computers—since a young age. I'm highly software-oriented and quick to learn new programs with enthusiasm, which has helped me excel in IT services, product support, installation engineering, and on-site technical roles.

Available to hire

I’m a well-traveled technician accustomed to working in intense environments with a strong problem-solving mindset. I’ve been diagnosing and repairing complex systems—from cars to computers—since a young age.

I’m highly software-oriented and quick to learn new programs with enthusiasm, which has helped me excel in IT services, product support, installation engineering, and on-site technical roles.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Product Support Specialist at Avalara

July 1, 2022 - July 1, 2025

Ticket-based customer support focusing on Microsoft Office Suite and specialized product mastery; responsible for Confluence, Jira, RingCentral, and facilitating internal and external Zoom meetings.

Installation Engineer at NDSL

June 1, 2020 - June 1, 2022

Server maintenance and installation; Arc Flash Awareness Trained; NFPA 70E Trained; technical support; on-site construction and server room experience.

Case Assistance Specialist at Ubisoft

November 1, 2016 - January 1, 2020

Tier 3 technical support; back-end ticketing operations; account permissions management; agent operational support; knowledge base management; Salesforce ticketing; report generation.