Respond to, diagnose, and resolve service disruptions. Create monthly presentation for Business Risk Committee on Incidents with Root Cause, Impact, Mitigation steps, and Long Term Solution. Participate in production readiness reviews for new releases and validate supportability of changes prior to production. Write up technology Incidents for external clients, conduct root cause analysis, manage time-sensitive issues to meet SLAs. Coordinate with owners to document Problems in ServiceNow with root cause and preventive measures; prepare analytical reports for IT senior management.

Consultant- Financial Systems & Application Analyst at Lloyds Bank

June 1, 2018 - February 28, 2019

Answer/resolve daily systems queries. Manage production upgrades: SWIFT Alliance Access migrations to 7.2.50 and 7.3; SWIFT Netlink migration to 7.3; SWIFT Standards Release 2018. Support Fircosoft compliance system with OFAC, FINCEN list updates.

Consultant- Business Analyst (Cash Management/Product Management) at MUFG

January 1, 2018 - June 30, 2018

Business analysis and testing for host-to-host file transmission project related to transaction banking information reporting. Create data mapping specifications for BAI2, ISO20022 XML CAMT.052/053 and SWIFT MT 940/942. Create application documentation (User Guide, Operations Guide, Training Manual, etc.). Create Test Plan and execute test cases for UAT.

Consultant- Business Analyst (Funds Transfer) at Societe Generale

July 1, 2017 - January 31, 2018

Part of Implementation of a system upgrade in Montran payment/wires application to a Web based version (JGPS); conducted all phases of testing for wire transfer and ACH payments, including testing in sanction screening interface (Fircosoft). Create BRD for Sanctions Filtering Tool; execute functional and UAT testing; validate test scenarios; attend status meetings with IT, Developers and Business resources; report minutes to Settlement Operations management.

Consultant- Business Analyst (Funds Transfer) at Sumitomo Mitsui Banking Corp.

March 1, 2015 - December 31, 2015

As part of Implementation of a system upgrade in Montran payment/wires application to a Web-based version; conducted end-to-end testing for wire transfer and ACH payments; tested in sanctions screening interface (Fircosoft). Create BRD for sanctions filtering; perform UAT with business users; document minutes and report to Settlement Operations management.

Business Analyst/ IT Support (Funds Transfer) at Signature Bank

February 1, 2016 - September 30, 2016

System support for automated Funds Transfer applications focusing on SWIFT and its interface to payment and information applications. Monitor and troubleshoot Funds Transfer systems including SWIFT, PAYplus, Web Browser, PEN Server, PARC FT archive and BEB Cash Management interface, IMPACS interface and Fedwire. Implement new interface with correspondent bank to process FX transactions; update transaction codes on BAI2 files; research payment/messaging solutions; provide support for sanctions lists (Fircosoft).

SWIFT Support Business Analyst at Bank of America Merrill Lynch

October 1, 2004 - October 31, 2014

Responsible for supporting all business units on the Bank of America Merrill Lynch Gateway, whose use of SWIFT varies by product, connectivity and message type (e.g. FX, wire and ACH payments, settlements, corporate actions, Letters of Credit…). Function as the first level support for SWIFT issues: onboarding, monitoring queues, retrieving messages, user entitlements, training users and QA testing. Primary contact between SWIFT systems and users, application teams, UAT and development teams. Key Contributions: improve match rates by analyzing mismatches in SWIFT ACCORD; cost/dbenefit analysis; Six Sigma project to reduce errors; automated statement messaging Web GUI; maintain SWIFT Alliance components; map SWIFT MTs and ISO20022 MX Messages; support audits.