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I am a seasoned fraud prevention professional with a long track record at Lloyds Banking Group, where I detected, investigated, and resolved complex fraud cases and helped steer regulatory compliance. I thrive on turning data into actionable insights, collaborating across teams to protect customers and the business from evolving financial crime trends. Since 2019 I have been a Subject Matter Expert in App Fraud and Complaint Management, leading end-to-end case handling, coordinating with regulators like the FCA, and guiding customers through the resolution process. I love turning challenges into practical solutions and helping teams upskill to prevent future incidents.…I am a seasoned fraud prevention professional with a long track record at Lloyds Banking Group, where I detected, investigated, and resolved complex fraud cases and helped steer regulatory compliance. I thrive on turning data into actionable insights, collaborating across teams to protect customers and the business from evolving financial crime trends. Since 2019 I have been a Subject Matter Expert in App Fraud and Complaint Management, leading end-to-end case handling, coordinating with regulators like the FCA, and guiding customers through the resolution process. I love turning challenges into practical solutions and helping teams upskill to prevent future incidents.

Daniel Lindsey

Data Analyst, Data Scientist, Project Manager, +2

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I am a seasoned fraud prevention professional with a long track record at Lloyds Banking Group, where I detected, investigated, and resolved complex fraud cases and helped steer regulatory compliance. I thrive on turning data into actionable insights, collaborating across teams to protect customers and the business from evolving financial crime trends. Since 2019 I have been a Subject Matter Expert in App Fraud and Complaint Management, leading end-to-end case handling, coordinating with regulators like the FCA, and guiding customers through the resolution process. I love turning challenges into practical solutions and helping teams upskill to prevent future incidents.…I am a seasoned fraud prevention professional with a long track record at Lloyds Banking Group, where I detected, investigated, and resolved complex fraud cases and helped steer regulatory compliance. I thrive on turning data into actionable insights, collaborating across teams to protect customers and the business from evolving financial crime trends. Since 2019 I have been a Subject Matter Expert in App Fraud and Complaint Management, leading end-to-end case handling, coordinating with regulators like the FCA, and guiding customers through the resolution process. I love turning challenges into practical solutions and helping teams upskill to prevent future incidents.

Available to hire

I am a seasoned fraud prevention professional with a long track record at Lloyds Banking Group, where I detected, investigated, and resolved complex fraud cases and helped steer regulatory compliance. I thrive on turning data into actionable insights, collaborating across teams to protect customers and the business from evolving financial crime trends.

Since 2019 I have been a Subject Matter Expert in App Fraud and Complaint Management, leading end-to-end case handling, coordinating with regulators like the FCA, and guiding customers through the resolution process. I love turning challenges into practical solutions and helping teams upskill to prevent future incidents.

Skills

Data Visualization

Experience Level

Data Visualization

Expert

Language

English

Fluent

Work Experience

Fraud Specialist at Lloyds Banking Group

January 1, 2006 - January 1, 2012

Proven track record in detecting, managing, and resolving complex fraud cases, with deep knowledge of financial crime trends, customer impact, and regulatory standards.

Fraud Prevention Officer at Lloyds Banking Group

January 1, 2017 - January 1, 2019

Progressed from Fraud Prevention Officer to Subject Matter Expert in App Fraud; managed fraud case workflows, supported cross‑department collaboration, and guided case discussions with stakeholders.

Subject Matter Expert in App Fraud and Complaint Management at Lloyds Banking Group

January 1, 2019 - Present

Lead on app fraud investigations and complaint management; liaised with FCA and other regulators to ensure regulatory alignment; delivered clear guidance and education to customers and teams on preventing future fraud.