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I am a customer service–driven professional with extensive experience across hospitality, property management, concierge services, and public service. I excel at delivering exceptional customer experiences, building strong relationships, and leading teams in fast-paced, high-demand environments. In my role as a Work Coach with the Civil Service, I provide guidance and support to individuals, helping them navigate employability challenges with compliance and empathy, and I am passionate about creating environments where people feel supported, valued, and empowered.…I am a customer service–driven professional with extensive experience across hospitality, property management, concierge services, and public service. I excel at delivering exceptional customer experiences, building strong relationships, and leading teams in fast-paced, high-demand environments. In my role as a Work Coach with the Civil Service, I provide guidance and support to individuals, helping them navigate employability challenges with compliance and empathy, and I am passionate about creating environments where people feel supported, valued, and empowered.

Henry Pecku Croydon

Project Manager, Community Manager, Presenter, +2

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I am a customer service–driven professional with extensive experience across hospitality, property management, concierge services, and public service. I excel at delivering exceptional customer experiences, building strong relationships, and leading teams in fast-paced, high-demand environments. In my role as a Work Coach with the Civil Service, I provide guidance and support to individuals, helping them navigate employability challenges with compliance and empathy, and I am passionate about creating environments where people feel supported, valued, and empowered.…I am a customer service–driven professional with extensive experience across hospitality, property management, concierge services, and public service. I excel at delivering exceptional customer experiences, building strong relationships, and leading teams in fast-paced, high-demand environments. In my role as a Work Coach with the Civil Service, I provide guidance and support to individuals, helping them navigate employability challenges with compliance and empathy, and I am passionate about creating environments where people feel supported, valued, and empowered.

Available to hire

I am a customer service–driven professional with extensive experience across hospitality, property management, concierge services, and public service. I excel at delivering exceptional customer experiences, building strong relationships, and leading teams in fast-paced, high-demand environments.

In my role as a Work Coach with the Civil Service, I provide guidance and support to individuals, helping them navigate employability challenges with compliance and empathy, and I am passionate about creating environments where people feel supported, valued, and empowered.

Skills

Microsoft Office

Copywriting

Experience Level

Microsoft Office

Expert

Copywriting

Intermediate

Language

English

Fluent

Work Experience

Work Coach (Universal Credit) at Department for Work and Pensions (DWP) – London

November 1, 2023 - Present

Provide tailored coaching and support to individuals claiming Universal Credit and Income Support. Build positive relationships with diverse customers, helping them overcome barriers to employment. Refer individuals to training, support services, and opportunities to improve job readiness. Maintain compliance with the Equality Act 2010 and deliver high-quality advice. Encourage confidence, resilience, and independence among job seekers.

Corporate Concierge at Riverstone Fulham Ltd – London

August 1, 2022 - December 31, 2022

Delivered a five-star concierge service to residents and guests within a luxury retirement development. Managed reception duties, access control, and contractor liaison. Acted as the main point of contact for residents, handling requests and complaints discreetly. Ensured a welcoming, professional environment at all times.

Head Concierge at FirstPort Limited – London

April 1, 2019 - July 31, 2023

Led a concierge team, setting service standards and ensuring a culture of excellence. Delivered ongoing training, coaching, and performance management. Managed staff schedules, holiday cover, and sickness absences. Oversaw health & safety compliance, emergency response, and incident reporting. Maintained presentation standards across communal areas and facilities. Acted as the main front desk contact, supporting residents and managing queries.

Concierge at Premier Block Management – London

February 1, 2014 - April 30, 2019

Welcomed and assisted residents, staff, and visitors, providing a professional first impression. Responded to resident queries, complaints, and emergencies with effective solutions. Conducted building patrols, monitored surveillance, and managed access control. Supervised contractors, permits, and health & safety compliance. Managed parcel and post distribution services. Supported development managers with site inspections and contractor oversight.