Marcus Williams

Inbound Sales Agent at Charter Spectrum

Responsible for selling all lines of business, meeting monthly sales goals, creating customer orders and accounts, and delivering excellent customer service. Developed problem-solving skills to address diverse customer needs and gained proficiency with Microsoft Office.

Order Processing/ Fraud Prevention at Sport Warehouse Inc.

Processed orders swiftly and accurately; determined whether orders were fraudulent using company software; provided excellent customer service over the phone; gained proficiency in tennis racquet stringing and fostered strong team relationships.

Returns Processor/ Material Handler at Hanger Distribution

One of the fastest returns processors by time of service; increased returns processed per hour; inspected item condition and logged data in databases/Excel; cleaned and packaged items for resale.

Sales Associate / Assistant Manager at Gap Clothing

Promoted from Sales Associate to Assistant Manager; delivered exceptional customer service; managed a team of 11, opened/closed the store, scheduled staff, sent emails, and updated promotional advertisements; maintained store safety and cleanliness.

Service Technician at Avauxco

Fixed a variety of brand-name household appliances; provided excellent on-site customer service; managed appointment times efficiently and arrived promptly.

Delivery / In-store Associate at Pizza Hut

Ensured timely pizza deliveries; handled call-in orders efficiently; performed in-store duties quickly and diligently.

Warehouse / Floor Associate at Quality Home Furnishing

Managed new shipments to the sales floor; supervised a team of 11 warehouse clerks; generated shipping labels; packed orders for shipment; maintained a safe working environment.

Sales Associate at Payless Shoe Source

Maintained sales by encouraging purchases of multiple items; managed shipments and ensured products appeared on the floor quickly; maintained store cleanliness while assisting customers.