Zack Duignan

Software Engineer at Ericsson

Improved system reliability by resolving customer-reported issues through deep debugging, log analysis, and code fixes. Designed and enhanced Java components of the Event-Based Statistics (EBS) system and contributed to its migration to cloud-native ENM using Docker and Kubernetes. Developed Python automation tools that reduced data-collection time from hours to minutes. Led EBS performance verification for Ericsson Network Manager (ENM) releases, identifying bottlenecks through load testing and Linux-based analysis. Served as Scrum Master and Security Master while mentoring interns and documenting processes to improve team workflows.