I am a senior software engineer with 10+ years of experience in AI, healthcare, and enterprise SaaS. I’ve led HIPAA-compliant AI initiatives at Amazon, including document automation with OCR, classification, entity extraction, and LLM-assisted drafting, as well as ASR/NLU/TTS-powered voice agents that streamline patient workflows and reduce manual processing by about 70%. Previously, I co-founded Navan, launching an end-to-end booking platform with streamlined flows and real-time trip updates for enterprise clients. I built scalable backend services for bookings, policy enforcement, expenses, payments, and user data, ensuring high availability and low latency, while enabling data-driven decision making and robust security across cloud-native architectures.

Michael Chung

I am a senior software engineer with 10+ years of experience in AI, healthcare, and enterprise SaaS. I’ve led HIPAA-compliant AI initiatives at Amazon, including document automation with OCR, classification, entity extraction, and LLM-assisted drafting, as well as ASR/NLU/TTS-powered voice agents that streamline patient workflows and reduce manual processing by about 70%. Previously, I co-founded Navan, launching an end-to-end booking platform with streamlined flows and real-time trip updates for enterprise clients. I built scalable backend services for bookings, policy enforcement, expenses, payments, and user data, ensuring high availability and low latency, while enabling data-driven decision making and robust security across cloud-native architectures.

Available to hire

I am a senior software engineer with 10+ years of experience in AI, healthcare, and enterprise SaaS. I’ve led HIPAA-compliant AI initiatives at Amazon, including document automation with OCR, classification, entity extraction, and LLM-assisted drafting, as well as ASR/NLU/TTS-powered voice agents that streamline patient workflows and reduce manual processing by about 70%.

Previously, I co-founded Navan, launching an end-to-end booking platform with streamlined flows and real-time trip updates for enterprise clients. I built scalable backend services for bookings, policy enforcement, expenses, payments, and user data, ensuring high availability and low latency, while enabling data-driven decision making and robust security across cloud-native architectures.

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Experience Level

Expert
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Expert
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Intermediate
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Language

English
Fluent

Work Experience

Senior Software Engineer at Amazon
May 1, 2020 - June 1, 2025
Led development of HIPAA-compliant AI systems including document automation with OCR, classification, entity extraction, and LLM-assisted drafting; built ASR/NLU/TTS-powered voice agents for patient support; delivered chat copilots that streamline workflows and reduce manual work; optimized billing workflows with coding guidance and quality checks, maintaining complete audit history.
Founding Engineer at Navan
September 1, 2016 - May 1, 2020
Launched an end-to-end booking platform with streamlined flows and real-time trip updates for enterprise clients. Built scalable backend services for bookings, policy enforcement, expenses, payments, and user data, ensuring high availability and low latency. Implemented API design, CI/CD, and monitoring.

Education

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Qualifications

Bachelor's Degree in Computer Science
January 1, 2011 - May 1, 2015

Industry Experience

Software & Internet, Healthcare, Professional Services, Financial Services, Media & Entertainment