Aashish Kandel

IT Specialist at Choose 2 rent Europe GmbH

Monitored and responded to new client support requests across phone, email, chat, and video call channels, ensuring timely and effective resolution. Provided expert troubleshooting assistance for Choose 2Rent's rental equipment, including Name Badge Printers (Zebra, Epson, Brother), networking devices, Windows laptops, and iOS devices. Facilitated equipment setup, such as routers, iPads, and printers, for in-house rental services during periods without active client support engagements. Enhanced client satisfaction by maintaining a high standard of service delivery and technical support across diverse communication platforms. Streamlined support processes, contributing to the efficient handling of technical issues and reduction of client downtime.