Available to hire
I am an experienced sales manager, solution coach for customer service, and recruiter. I am seeking a dynamic, growth-oriented company where I can leverage my expertise in sales strategy, team leadership, and client relationship management to drive revenue growth and exceed targets. I value collaboration, innovation, professional development, and a customer-centric approach.
My ship experience has been the core of my expertise, and while I value it, it could not stay a lifestyle; that’s why I decided to come back home and start over.
Skills
Experience Level
Expert
Language
Romanian, Moldavian, Moldovan
Fluent
English
Fluent
Work Experience
Recruiter at RobinJobs
October 1, 2024 - PresentFull-cycle recruitment for international roles, including sourcing, screening, and interview scheduling. Using internal platforms and social media to attract qualified candidates. Collaborating with hiring managers to understand needs and propose recruitment solutions. Maintaining an excellent candidate experience from first contact to offer. Organizing and participating in recruitment events to promote the RobinJobs brand.
Solution Coach with English at Majorel
August 1, 2023 - October 1, 2024Evaluate, motivate and support the assigned team to achieve quality targets. Monitor progress for a team of 30-35 agents and motivate them to exceed monthly goals. Conduct daily one-on-one feedback sessions to reinforce strengths and identify improvement areas. Lead daily operations meetings, address agent concerns, and align on goals.Provide regular refreshers on procedures and conduct weekly trainings and shadowing for new hires and low performers.
Retail Sales Manager at Effy Jewelry
March 1, 2022 - August 1, 2023Manage a store team of 3-6 members to achieve weekly/monthly targets. Close sales per company policy, provide daily trainings to develop sales strategies, product knowledge and customer service. Conduct daily pre-opening and post-closing meetings to optimize store performance and communicate with HQ. Maintain detailed product inventory and coordinate with ship management for onboard operations.
Solution Coach with English at Majorel
September 1, 2021 - March 1, 2022Monitor progress for a team of 24 agents; motivate to exceed targets. Daily one-on-one feedback sessions; daily operations meetings; refreshers; weekly trainings and shadowing for new hires and low performers. Utilize Zendesk, Slack, Talent LMS, Outlook, and internal knowledge platforms.
Subject Matter Expert with English at Majorel
June 1, 2021 - September 1, 2021Provide real-time solutions on internal channels to frontline agents; act as a second pair of eyes for high-priority calls, emails, or messages. Perform manager calls and support front-line teams to maintain service standards. Operate Zendesk, Slack, Talent LMS, Outlook, and internal knowledge platforms.
Customer Support Specialist with English at Majorel
August 1, 2020 - June 1, 2021Handle outbound and inbound calls and emails; provide immediate solutions or required information regarding company products.
Brand Ambassador / Manager at Provenance Gems
January 1, 2018 - February 1, 2020Onboard cruise ships: hold seminars, provide training for onboard teams, manage inventory, and deliver VIP guest services. Build guest loyalty and tailor strategies to different demographics to ensure successful cruises.
Jewelry Specialist at Harding’s Brothers
September 1, 2016 - March 1, 2019Assist guests in selecting gifts, provide knowledgeable opinions on gemstones, hold seminars, manage inventory, and ensure VIP guest experiences.
Assistant Waitress at Carnival Cruise Lines
June 1, 2014 - September 1, 2016Operate in Crew Office, Captain’s Office, Room Service, Lido and Dining Room; support crew operations and service delivery on board.
Education
Landscape Design (in progress) at University of Agricultural Sciences and Veterinary Medicine "Ion Ionescu de la Brad"
September 1, 2009 - June 1, 2014High School Diploma in Mathematics and Informatics at Liceul Teoretic "Mihail Kogalniceanu" Vaslui
September 1, 2004 - June 1, 2008Qualifications
Industry Experience
Retail, Travel & Hospitality, Media & Entertainment, Professional Services
Skills
Experience Level
Expert
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