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I'm a dynamic professional with expertise in customer service, administration, content creation, digital marketing, and graphic design. I bring a strong research mindset, a knack for crafting engaging narratives, and a proven ability to maintain a consistent voice across diverse projects. I am a collaborative team player who meets deadlines and delivers high-quality narratives and visuals. I enjoy researching audiences and tailoring content for print and digital media while building lasting relationships with clients.…I'm a dynamic professional with expertise in customer service, administration, content creation, digital marketing, and graphic design. I bring a strong research mindset, a knack for crafting engaging narratives, and a proven ability to maintain a consistent voice across diverse projects. I am a collaborative team player who meets deadlines and delivers high-quality narratives and visuals. I enjoy researching audiences and tailoring content for print and digital media while building lasting relationships with clients.

Kerri-Ann Thomas

Content Creator, Social Media Manager, Graphic Designer, +2

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I'm a dynamic professional with expertise in customer service, administration, content creation, digital marketing, and graphic design. I bring a strong research mindset, a knack for crafting engaging narratives, and a proven ability to maintain a consistent voice across diverse projects. I am a collaborative team player who meets deadlines and delivers high-quality narratives and visuals. I enjoy researching audiences and tailoring content for print and digital media while building lasting relationships with clients.…I'm a dynamic professional with expertise in customer service, administration, content creation, digital marketing, and graphic design. I bring a strong research mindset, a knack for crafting engaging narratives, and a proven ability to maintain a consistent voice across diverse projects. I am a collaborative team player who meets deadlines and delivers high-quality narratives and visuals. I enjoy researching audiences and tailoring content for print and digital media while building lasting relationships with clients.

Available to hire

I’m a dynamic professional with expertise in customer service, administration, content creation, digital marketing, and graphic design. I bring a strong research mindset, a knack for crafting engaging narratives, and a proven ability to maintain a consistent voice across diverse projects.

I am a collaborative team player who meets deadlines and delivers high-quality narratives and visuals. I enjoy researching audiences and tailoring content for print and digital media while building lasting relationships with clients.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Advanced

Chinese

Intermediate

Work Experience

Social Media Content Creator at Self-employed

January 1, 2015 - Present

Created engaging short-form videos focused on lifestyle, education, and Caribbean culture for social platforms; leveraged storytelling and analytics to boost audience engagement; crafted branded templates and visuals for small businesses using Canva; tailored content for print and digital media; managed daily social interactions and executed targeted campaigns for product launches and events.

Customer Service Representative at Rudolph Thomas & Family Ltd

June 1, 2006 - Present

Delivered exceptional customer service with deep product knowledge; processed sales transactions and inquiries using proprietary software; provided targeted technical assistance and tailored solutions; fostered strong customer relationships to encourage repeat business; performed administrative tasks including filing, database management, and report generation.

Content Manager & Assistant at D Sweet Spot Baking

December 1, 2020 - August 1, 2021

Managed content and online presence; decorated cakes to improve aesthetic quality and customer satisfaction; developed Instagram marketing strategies to boost brand visibility and engagement; streamlined production processes in collaboration with the team; oversaw ingredient inventory to ensure efficient operations.

Maintenance Representative at University of the West Indies

August 1, 2016 - June 1, 2017

Responded promptly to maintenance requests; collaborated with Maintenance Repair Team and Halls Administration for efficient resolution; documented maintenance activities and reported issues to management.

International Student Liaison at University of the West Indies

August 1, 2016 - June 1, 2017

Facilitated orientation programs for incoming international students to enhance integration; collaborated with regional nationals to create cultural integration events; supported student organizations dedicated to fostering international community engagement.

Returning Officer at University of the West Indies

August 1, 2016 - June 1, 2017

Oversaw student election procedures by collecting and securing election materials; recruited and led a temporary team to ensure accurate ballot counting; ensured timely and efficient electoral processes for university student governance elections; developed materials to facilitate accurate information dissemination.

Volunteer at CARE of the Elderly Inc.

January 1, 2013 - December 31, 2014

Facilitated meal delivery for sick and homebound elders; participated in community wellness visits to support senior health initiatives; organized community events to enhance senior engagement and participation; executed tasks according to supervisor directives.

Vice President at Mount Wallis Methodist Youth Group

January 1, 2010 - December 31, 2011

Organized outreach and community engagement activities; coordinated fundraising events to support youth activities and community service projects; promoted collaboration among various community organizations; led weekly meetings.

Secretary at Mount Wallis Methodist Youth Group

January 1, 2007 - December 31, 2010

Enhanced community outreach by organizing youth engagement meetings and events; coordinated project calendars while managing schedules for group activities; oversaw correspondence with members and external organizations; developed filing systems for efficient document retrieval and management; supported fundraising efforts and organized meetings.