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I am an accomplished, client-oriented professional with experience managing operational risk, compliance, and internal audit. I have a proven ability to develop and implement risk management frameworks that protect businesses from financial and reputational harm. I excel at partnering with business leaders to identify and mitigate risks across all areas of the organization. I am skilled at reviewing and reconciling accounts, preparing and delivering reports on financial status and verification, and documenting authentication. I have consistently maintained a track record of developing internal controls, best practices, and ensuring adherence. I also bring hands-on experience in mortgage underwriting, loan processing, and design strategy, with a focus on process improvement and risk mitigation.…I am an accomplished, client-oriented professional with experience managing operational risk, compliance, and internal audit. I have a proven ability to develop and implement risk management frameworks that protect businesses from financial and reputational harm. I excel at partnering with business leaders to identify and mitigate risks across all areas of the organization. I am skilled at reviewing and reconciling accounts, preparing and delivering reports on financial status and verification, and documenting authentication. I have consistently maintained a track record of developing internal controls, best practices, and ensuring adherence. I also bring hands-on experience in mortgage underwriting, loan processing, and design strategy, with a focus on process improvement and risk mitigation.

Ashleigh Olan

Interior Designer, Designer, Project Manager, +2

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I am an accomplished, client-oriented professional with experience managing operational risk, compliance, and internal audit. I have a proven ability to develop and implement risk management frameworks that protect businesses from financial and reputational harm. I excel at partnering with business leaders to identify and mitigate risks across all areas of the organization. I am skilled at reviewing and reconciling accounts, preparing and delivering reports on financial status and verification, and documenting authentication. I have consistently maintained a track record of developing internal controls, best practices, and ensuring adherence. I also bring hands-on experience in mortgage underwriting, loan processing, and design strategy, with a focus on process improvement and risk mitigation.…I am an accomplished, client-oriented professional with experience managing operational risk, compliance, and internal audit. I have a proven ability to develop and implement risk management frameworks that protect businesses from financial and reputational harm. I excel at partnering with business leaders to identify and mitigate risks across all areas of the organization. I am skilled at reviewing and reconciling accounts, preparing and delivering reports on financial status and verification, and documenting authentication. I have consistently maintained a track record of developing internal controls, best practices, and ensuring adherence. I also bring hands-on experience in mortgage underwriting, loan processing, and design strategy, with a focus on process improvement and risk mitigation.

Available to hire

I am an accomplished, client-oriented professional with experience managing operational risk, compliance, and internal audit. I have a proven ability to develop and implement risk management frameworks that protect businesses from financial and reputational harm. I excel at partnering with business leaders to identify and mitigate risks across all areas of the organization.

I am skilled at reviewing and reconciling accounts, preparing and delivering reports on financial status and verification, and documenting authentication. I have consistently maintained a track record of developing internal controls, best practices, and ensuring adherence. I also bring hands-on experience in mortgage underwriting, loan processing, and design strategy, with a focus on process improvement and risk mitigation.

Skills

Jira

Data Visualization

Experience Level

Jira

Expert

Data Visualization

Intermediate

Language

English

Fluent

Work Experience

Business Analyst V at Bank of America (Contracted by Dexian)

June 1, 2024 - Present

Monitor and analyze platform performance across development, QA/UAT, and production environments; proactively resolve system, integration, and capacity issues to ensure stability. Configure, customize, and deploy platform applications to ensure compliance with changing laws, including ADA requirements and privacy regulations. Led software upgrades for deployment platform OneTrust; coordinated planning, testing, and rollout across environments to ensure successful deployments. Coordinated regular releases for pushing URLs to production and supported secure, resilient solutions by following data protection and security best practices. Used Jira to manage work intake, track tasks, and maintain backlog aligned with business goals. Collaborated with application owners on solution design and status communication.

Interior Design Consultant at RH

August 1, 2023 - June 1, 2024

Own all phases of the client experience from consultations through delivery and site visits. Provide design expertise and execute small-scale design projects in partnership with the Interior Design team. Produce brand-appropriate design presentations and communicate design concepts, space planning, and product selections. Support visual and quality standards and help achieve fiscal goals.

Underwriter at FirstBank Mortgage

April 1, 2020 - December 1, 2022

Provide and maintain accurate documentation to prevent loan fraud; collaborate with Loan Officers and Processors to answer questions and resolve issues; maximize technology to update income/assets; thoroughly analyze conditions and decide on title commitments and homeowners/flood insurance policies; apply internal underwriting guidelines, investor requirements, and federal regulations to the decision process to ensure loan quality. Develop procedures and monitoring mechanisms for handling suspicious transactions. Escalate to appropriate authority to approve loans when necessary; provide balanced judgment to manage risk and ensure policy adherence.

Retail Loan Processor II/JR Underwriter at Freedom Mortgage

July 1, 2019 - April 1, 2020

Excelled in managing income, assets, debts, expenses, credit reports, and other financial information for initial review and submission. Followed multiple agency guidelines (FNMA Conventional, FHA, USDA, VA, Jumbo, and state-specific programs). Completed credit reports and updates; evaluated fraud risk scenarios; collaborated with clients to design fraud detection solutions; evaluated credit data to determine risk; adhered to organizational policies; provided insights for property insurance orders and ensured protection against loss on mortgaged properties; ensured LTV thresholds were met.

Retail Loan Processor II/JR Underwriter at Franklin American Mortgage Company/Citizens Home Loans

July 1, 2015 - January 1, 2019

Streamlined credit data and financial statements to decide risk in extending credit. Interacted with credit bureaus, employers, and other sources to verify information. Calculated monthly income and debt obligations; advised clients on options; maintained knowledge of credit regulations to pinpoint improvements; coordinated with other underwriters to resolve mortgage application problems and evaluate collateral value.

Loan Processor/JR Underwriter at Digital Risk

April 1, 2014 - July 1, 2015

Bank of America project: Verified conditions of approval to keep projects on track; managed documents and systems (Portal, Edge, Lusy3, StatusMart, AS400); originated systematic loan property reviews; efficiently managed a pipeline of over 40 loans and served as main point of contact for customers and sales during closings.

Forensic Loan Analyst/ Underwriter at FHLMC

July 1, 2013 - April 1, 2014

Followed proper method to obtain signature authority; analyzed underwriting in a forensic role using origination, post-closing modification, and real-time credit documentation; navigated Excel, PACER, master agreements, and underwriting guidelines within FHLMC seller/servicers to deliver loans and address deficiencies; evaluated post-closing to performing and non-performing files to detect fraud; attracted new business by delivering thoughtful proposals and building strong client relationships; managed deficiencies and budgets across multiple projects.

Loan Processor/JR Underwriter at Bank Of America

April 1, 2012 - July 1, 2013

Verified conditions of approval such as customer income and assets documentation; resolved routine title issues (vestings, liens, etc.); processed subordinations and resolved appraisal disputes; reviewed and analyzed loan property information and documents; efficiently managed a pipeline of over 40 loans.

Forensic Loan Analyst/Underwriter at FHLMC

July 1, 2013 - April 30, 2014

Analyzed underwriting in a forensic role using origination, post-closing modifications, and real-time credit documentation to guide investment-quality loan decisions; navigated Excel, PACER, master agreements, and underwriting guidelines; evaluated post-closing for deficiencies and outstanding issues; proactively managed engagement risk, deliverables, and budgets across multiple projects.