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I am a customer support and technical operations professional with over 10 years of experience helping customers in telecom and service-based environments. I excel at handling inbound support, resolving account and technical issues, and communicating clearly across phone, email, and chat. I've thrived in remote and hybrid teams, using Salesforce, Slack, and Microsoft Teams to stay organized and responsive. I value accuracy, discretion, adaptability, and independent problem-solving, and I'm seeking a stable remote or hybrid role with growth opportunities.…I am a customer support and technical operations professional with over 10 years of experience helping customers in telecom and service-based environments. I excel at handling inbound support, resolving account and technical issues, and communicating clearly across phone, email, and chat. I've thrived in remote and hybrid teams, using Salesforce, Slack, and Microsoft Teams to stay organized and responsive. I value accuracy, discretion, adaptability, and independent problem-solving, and I'm seeking a stable remote or hybrid role with growth opportunities.

user1398977

DJ, Content Creator, Content Producer, +2

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I am a customer support and technical operations professional with over 10 years of experience helping customers in telecom and service-based environments. I excel at handling inbound support, resolving account and technical issues, and communicating clearly across phone, email, and chat. I've thrived in remote and hybrid teams, using Salesforce, Slack, and Microsoft Teams to stay organized and responsive. I value accuracy, discretion, adaptability, and independent problem-solving, and I'm seeking a stable remote or hybrid role with growth opportunities.…I am a customer support and technical operations professional with over 10 years of experience helping customers in telecom and service-based environments. I excel at handling inbound support, resolving account and technical issues, and communicating clearly across phone, email, and chat. I've thrived in remote and hybrid teams, using Salesforce, Slack, and Microsoft Teams to stay organized and responsive. I value accuracy, discretion, adaptability, and independent problem-solving, and I'm seeking a stable remote or hybrid role with growth opportunities.

Available to hire

I am a customer support and technical operations professional with over 10 years of experience helping customers in telecom and service-based environments. I excel at handling inbound support, resolving account and technical issues, and communicating clearly across phone, email, and chat.

I’ve thrived in remote and hybrid teams, using Salesforce, Slack, and Microsoft Teams to stay organized and responsive. I value accuracy, discretion, adaptability, and independent problem-solving, and I’m seeking a stable remote or hybrid role with growth opportunities.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Account Services Representative Inbound at T Mobile

September 1, 2020 - February 1, 2022

Handled 20-30 inbound calls daily addressing billing inquiries, account changes, upgrades, cancellations, and service issues. Documented all interactions in Salesforce CRM, applied de-escalation techniques to manage frustrated customers, and maintained accuracy in a fast-paced environment.

Client Services and Operations Support at Witchcraft Services

September 1, 2022 - May 1, 2023

Provided daily client and operations support in a high-pressure, fast-changing environment; responded to requests, coordinated resources, and resolved issues independently; managed inventory and ensured smooth day-to-day operations.

Client Service Provider Freelance at Private Chef Services

January 1, 2021 - January 1, 2023

Managed client communication, scheduling, and expectations while delivering high-trust services; coordinated logistics independently and maintained consistent customer satisfaction.