Yonca Yuce

Language

Turkish
Fluent
English
Advanced
Romanian, Moldavian, Moldovan
Advanced
Arabic
Beginner

Work Experience

Technical Support Specialist
March 1, 2023 - Present
Resolving critical product-related issues and ensuring timely solutions. Troubleshooting and diagnosing complex technical problems related to the company’s products or services. Managing and prioritizing support tickets to ensure timely resolution. Acting as a liaison between clients and the internal technical team to facilitate solutions. Maintaining detailed records of customer interactions, issues, and resolutions. Conducting follow-up calls or emails to ensure customer satisfaction post-resolution.
Program Assistant / Social Worker (Volunteer)
October 1, 2020 - August 31, 2021
Assisting in the personal and social development of disabled and disadvantaged children. Teaching and supporting disadvantaged Romani children. Conducting research on their living conditions and challenges, and presenting findings. Generating new ideas to contribute to project development. Organizing workshops and activities to foster social growth. Managing the project's social media account.
Intern - Psychology, Family Counseling
January 1, 2018 - December 31, 2019
Psychology, Literature, Sociology, Family Relations, Adolescence, Counseling, Practical Training in Family Counseling. The program began with theoretical courses covering topics such as family dynamics, adolescent development, and counseling techniques. During the internship, provided psychological counseling to individuals and families experiencing personal or relational challenges.
Volunteer Event Coordinator
May 1, 2017 - August 31, 2017
Managing and coordinating the team, including employee supervision, work division, and efficient task distribution. Coordinating with vendors and service providers to ensure seamless operations. Designing the overall wedding concept, including venue layout, decoration, and theme development.
Volunteer - Soft Skills Training
August 1, 2021 - August 31, 2021
The course developed soft skills in the fields of communication, leadership, efficient teamwork, intercultural communication, conflict-resolution and self-development. Responsibilities included developing creative and innovative online communication and collaborative work competences, among 33 youth workers from 16 countries; enhancing effective use of innovative social media and online tools for communication and collaboration.

Education

Add your educational history here.

Qualifications

Bachelor of Sociology
September 1, 2014 - June 30, 2018
MSc in Sociology
January 1, 2018 - December 31, 2020
PhD in Sociology
January 1, 2021 - January 8, 2026

Industry Experience

Education, Non-Profit Organization, Professional Services, Media & Entertainment, Software & Internet