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I'm Tonny Ochieng Ouko, a seasoned IT and Web Professional with 6+ years of experience across WordPress development, IT service desk operations, and enterprise systems support in regulated environments. I thrive in distributed teams, support production systems, meet SLAs, and deliver reliable, customer-focused technical solutions. I’m a strong communicator with experience supporting global stakeholders and enjoy turning complex challenges into practical, scalable solutions.…I'm Tonny Ochieng Ouko, a seasoned IT and Web Professional with 6+ years of experience across WordPress development, IT service desk operations, and enterprise systems support in regulated environments. I thrive in distributed teams, support production systems, meet SLAs, and deliver reliable, customer-focused technical solutions. I’m a strong communicator with experience supporting global stakeholders and enjoy turning complex challenges into practical, scalable solutions.

Tonny Ochieng Ouko

Web Developer, Programmer, Front-End Developer, +2

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I'm Tonny Ochieng Ouko, a seasoned IT and Web Professional with 6+ years of experience across WordPress development, IT service desk operations, and enterprise systems support in regulated environments. I thrive in distributed teams, support production systems, meet SLAs, and deliver reliable, customer-focused technical solutions. I’m a strong communicator with experience supporting global stakeholders and enjoy turning complex challenges into practical, scalable solutions.…I'm Tonny Ochieng Ouko, a seasoned IT and Web Professional with 6+ years of experience across WordPress development, IT service desk operations, and enterprise systems support in regulated environments. I thrive in distributed teams, support production systems, meet SLAs, and deliver reliable, customer-focused technical solutions. I’m a strong communicator with experience supporting global stakeholders and enjoy turning complex challenges into practical, scalable solutions.

Available to hire

I’m Tonny Ochieng Ouko, a seasoned IT and Web Professional with 6+ years of experience across WordPress development, IT service desk operations, and enterprise systems support in regulated environments.

I thrive in distributed teams, support production systems, meet SLAs, and deliver reliable, customer-focused technical solutions. I’m a strong communicator with experience supporting global stakeholders and enjoy turning complex challenges into practical, scalable solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

WordPress Developer (Remote) at David Graeber Institute

December 1, 2025 - Present

Theme and Plugin customization/development; maintain and enhance production WordPress websites; configure SEO settings; resolve bugs, errors, and update conflicts; integrate Shopify into content-driven platforms; collaborate remotely with cross-functional teams.

WordPress Developer / Team Lead at Abura Limited

August 1, 2025 - Present

Lead and mentor junior WordPress developers; manage and deliver multiple website and standalone projects; ensure quality, performance, and timely delivery.

Service Desk Analyst at NCBA Bank

April 1, 2023 - Present

Provide Tier 1 technical support for enterprise banking systems; handle incidents, problems, and changes within defined SLAs; support Temenos T24, CRM platforms, SASA Lending, and Microsoft 365; perform access reviews and audits; document processes and support continuous service improvement.

IT Officer at Liquana Technology

May 1, 2022 - October 1, 2022

Managed website development and organizational IT operations; provided technical support and system optimization; implemented security and operational improvements.

ICT Assistant at Lake National Sacco

October 1, 2021 - April 1, 2022

Supported core banking systems and internal IT operations; managed user access, reporting, backups, and vendor coordination; assisted with website upgrades and IT policy implementation.

IT Consultant at Gametrackers (K) Ltd

November 1, 2019 - January 31, 2021

Provided website optimization, content management, and security services; implemented backup and disaster recovery solutions; advised clients on digital and online presence improvements.