I'm Tonny Ochieng Ouko, a seasoned IT and Web Professional with 6+ years of experience across WordPress development, IT service desk operations, and enterprise systems support in regulated environments. I thrive in distributed teams, support production systems, meet SLAs, and deliver reliable, customer-focused technical solutions. I’m a strong communicator with experience supporting global stakeholders and enjoy turning complex challenges into practical, scalable solutions.

Tonny Ochieng Ouko

I'm Tonny Ochieng Ouko, a seasoned IT and Web Professional with 6+ years of experience across WordPress development, IT service desk operations, and enterprise systems support in regulated environments. I thrive in distributed teams, support production systems, meet SLAs, and deliver reliable, customer-focused technical solutions. I’m a strong communicator with experience supporting global stakeholders and enjoy turning complex challenges into practical, scalable solutions.

Available to hire

I’m Tonny Ochieng Ouko, a seasoned IT and Web Professional with 6+ years of experience across WordPress development, IT service desk operations, and enterprise systems support in regulated environments.

I thrive in distributed teams, support production systems, meet SLAs, and deliver reliable, customer-focused technical solutions. I’m a strong communicator with experience supporting global stakeholders and enjoy turning complex challenges into practical, scalable solutions.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

WordPress Developer (Remote) at David Graeber Institute
December 1, 2025 - Present
Theme and Plugin customization/development; maintain and enhance production WordPress websites; configure SEO settings; resolve bugs, errors, and update conflicts; integrate Shopify into content-driven platforms; collaborate remotely with cross-functional teams.
WordPress Developer / Team Lead at Abura Limited
August 1, 2025 - Present
Lead and mentor junior WordPress developers; manage and deliver multiple website and standalone projects; ensure quality, performance, and timely delivery.
Service Desk Analyst at NCBA Bank
April 1, 2023 - Present
Provide Tier 1 technical support for enterprise banking systems; handle incidents, problems, and changes within defined SLAs; support Temenos T24, CRM platforms, SASA Lending, and Microsoft 365; perform access reviews and audits; document processes and support continuous service improvement.
IT Officer at Liquana Technology
May 1, 2022 - October 1, 2022
Managed website development and organizational IT operations; provided technical support and system optimization; implemented security and operational improvements.
ICT Assistant at Lake National Sacco
October 1, 2021 - April 1, 2022
Supported core banking systems and internal IT operations; managed user access, reporting, backups, and vendor coordination; assisted with website upgrades and IT policy implementation.
IT Consultant at Gametrackers (K) Ltd
November 1, 2019 - January 31, 2021
Provided website optimization, content management, and security services; implemented backup and disaster recovery solutions; advised clients on digital and online presence improvements.

Education

Bachelor of Science in Computer Science at Kisii University
January 11, 2030 - January 10, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Computers & Electronics, Software & Internet, Professional Services, Media & Entertainment