Strategic Assistant to the Customer Experience Manager: Management and improvement of operations (data analysis, root-cause, and CRM protocols). Campaign Specialist - Product manager on Referrals & Promotions Team.

Brand Manager and Social Media Coordinator at Karisma Hotels and Resorts - Mexico

August 1, 2020 - October 1, 2021

Created an opening campaign for Nickelodeon's Resort in Riviera Maya. Boosted user engagement rate to 95% by developing social first approach to content creation and storytelling across all channels. Track and analysis of marketing metrics across all brands & production of tailored reports to each stakeholder.

Digital Marketing Manager at Princess Hotels & Resorts - Mexico

February 1, 2018 - July 1, 2020

Renewed content guidelines for all properties. Increase ROI of B2B campaigns with a 50% increase in return. Onsite activations where Digital meets Analog.

Social Media Manager at Sandos Hotels & Resorts - Mexico

July 1, 2015 - August 1, 2017

Creation of All-Play Experience a unique beach experience in Sandos Playa. Create Sandos Personal Guide a 24/7 WhatsApp service for guests.