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Hassan Hamzah

Available to hire

I am Hassan Hamzah, a dynamic IT support professional with over 4 years of experience delivering software and hardware support in gaming and entertainment environments.

About

I am Hassan Hamzah, a dynamic IT support professional with over 4 years of experience delivering software and hardware support in gaming and entertainment environments. I have a proven track record maintaining arcade systems and keeping operations running smoothly while collaborating with cross-functional teams.

I am committed to continuous development in IT, with strong communication, problem-solving skills, and a knack for learning programming basics. I thrive in fast-paced settings and enjoy helping users get the most out of technology.

  • 8 years' experience
  • Joined January 2026

Languages

  • EnglishFluent
  • ArabicFluent

Industry experience

  • Gaming
  • Software & Internet
  • Media & Entertainment
  • Professional Services

Work experience

Game tester · Hoyoverse congosphereNov 2025 – Present · 1 yr 1 mo
IT Support · Fun SquareJul 2020 – Present · 6 yrs 5 mos

Delivered technical support for software and hardware issues; Maintained arcade machines and operations; Collaborated with teams to resolve issues; Created documentation; Joined continuous training programs.

IT Support · Win Gaming LoungeJan 2018 – Dec 2019 · 2 yrs

Provided tech support in gaming environments; Troubleshot arcade equipment; Improved user experience; Assisted management; Supported training initiatives.

Education

Bachelor's degree in Computer Science · USAL – LU2022 – 2024
Lebanese Baccalaureate · Zahia Salman Official School2021 – 2022
Brevet · Saint Georges School2018 – 2019

Certifications and awards

Technical Support Fundamentals — Google/Coursera2030 – 2026

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