I am Hassan Hamzah, a dynamic IT support professional with over 4 years of experience delivering software and hardware support in gaming and entertainment environments. I have a proven track record maintaining arcade systems and keeping operations running smoothly while collaborating with cross-functional teams. I am committed to continuous development in IT, with strong communication, problem-solving skills, and a knack for learning programming basics. I thrive in fast-paced settings and enjoy helping users get the most out of technology.

Hassan Hamzah

I am Hassan Hamzah, a dynamic IT support professional with over 4 years of experience delivering software and hardware support in gaming and entertainment environments. I have a proven track record maintaining arcade systems and keeping operations running smoothly while collaborating with cross-functional teams. I am committed to continuous development in IT, with strong communication, problem-solving skills, and a knack for learning programming basics. I thrive in fast-paced settings and enjoy helping users get the most out of technology.

Available to hire

I am Hassan Hamzah, a dynamic IT support professional with over 4 years of experience delivering software and hardware support in gaming and entertainment environments. I have a proven track record maintaining arcade systems and keeping operations running smoothly while collaborating with cross-functional teams.

I am committed to continuous development in IT, with strong communication, problem-solving skills, and a knack for learning programming basics. I thrive in fast-paced settings and enjoy helping users get the most out of technology.

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Language

English
Fluent
Arabic
Fluent

Work Experience

IT Support at Fun Square
July 1, 2020 - Present
Delivered technical support for software and hardware issues; Maintained arcade machines and operations; Collaborated with teams to resolve issues; Created documentation; Joined continuous training programs.
IT Support at Win Gaming Lounge
January 1, 2018 - December 1, 2019
Provided tech support in gaming environments; Troubleshot arcade equipment; Improved user experience; Assisted management; Supported training initiatives.
Game tester at Hoyoverse congosphere
November 15, 2025 - Present

Education

Bachelor's degree in Computer Science at USAL – LU
September 1, 2022 - May 1, 2024
Lebanese Baccalaureate at Zahia Salman Official School
January 1, 2021 - June 1, 2022
Brevet at Saint Georges School
January 1, 2018 - January 1, 2019

Qualifications

Technical Support Fundamentals — Google/Coursera
January 11, 2030 - January 11, 2026

Industry Experience

Gaming, Software & Internet, Media & Entertainment, Professional Services