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I am a results-driven design leader with 15+ years optimizing patient and healthcare provider experiences in regulated environments. I leverage data analytics and user research to build seamless digital solutions—from patient portals to AI-powered tools—that drive adoption, satisfaction, and health outcomes across orthopedics, physical therapy, and sports medicine. Collaborating with clinicians, staff, and patients, I translate complex requirements into accessible, evidence-based designs and scalable platforms. I enjoy leading cross-functional teams, establishing design systems, and measuring impact through velocity, NPS, and outcomes.…I am a results-driven design leader with 15+ years optimizing patient and healthcare provider experiences in regulated environments. I leverage data analytics and user research to build seamless digital solutions—from patient portals to AI-powered tools—that drive adoption, satisfaction, and health outcomes across orthopedics, physical therapy, and sports medicine. Collaborating with clinicians, staff, and patients, I translate complex requirements into accessible, evidence-based designs and scalable platforms. I enjoy leading cross-functional teams, establishing design systems, and measuring impact through velocity, NPS, and outcomes.

Marc J. Limano

Product Designer, UX Designer, Designer, +2

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I am a results-driven design leader with 15+ years optimizing patient and healthcare provider experiences in regulated environments. I leverage data analytics and user research to build seamless digital solutions—from patient portals to AI-powered tools—that drive adoption, satisfaction, and health outcomes across orthopedics, physical therapy, and sports medicine. Collaborating with clinicians, staff, and patients, I translate complex requirements into accessible, evidence-based designs and scalable platforms. I enjoy leading cross-functional teams, establishing design systems, and measuring impact through velocity, NPS, and outcomes.…I am a results-driven design leader with 15+ years optimizing patient and healthcare provider experiences in regulated environments. I leverage data analytics and user research to build seamless digital solutions—from patient portals to AI-powered tools—that drive adoption, satisfaction, and health outcomes across orthopedics, physical therapy, and sports medicine. Collaborating with clinicians, staff, and patients, I translate complex requirements into accessible, evidence-based designs and scalable platforms. I enjoy leading cross-functional teams, establishing design systems, and measuring impact through velocity, NPS, and outcomes.

Available to hire

I am a results-driven design leader with 15+ years optimizing patient and healthcare provider experiences in regulated environments. I leverage data analytics and user research to build seamless digital solutions—from patient portals to AI-powered tools—that drive adoption, satisfaction, and health outcomes across orthopedics, physical therapy, and sports medicine.

Collaborating with clinicians, staff, and patients, I translate complex requirements into accessible, evidence-based designs and scalable platforms. I enjoy leading cross-functional teams, establishing design systems, and measuring impact through velocity, NPS, and outcomes.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Beginner

Beginner

Beginner

Language

English

Fluent

Work Experience

Senior Product Design Manager at WebPT, Inc.

February 1, 2023 - Present

Led Product Research and Design teams to transform a fragmented product ecosystem into a unified platform experience, driving digital adoption across clinician, staff, and patient user groups. Directed a comprehensive qualitative research initiative across four user segments, established an NPS research repository and Ideas Portal surfacing 1,800+ usability issues, designed a Persona-Based Navigation system across 10 products, led patient experience journey mapping for a new patient-centric portal, conducted 14 contextual inquiries, implemented revitalized branding and interaction model, established a UX measurement framework, and integrated AI design tools into the development lifecycle to modernize design-to-development processes and inform next-gen EMR design.

Global Experience Design Manager at Arthrex, Inc.

October 1, 2017 - May 1, 2022

Built and led a centralized Global User Experience program delivering Research, Design, and Usability services to product, service, marketing, and medical education teams across four countries (US, Mexico, Germany, Japan). Managed multi-disciplinary design strategy and research teams, overseeing UX resource planning and budget allocation for surgeon and patient-focused digital initiatives. Facilitated international surgeon and sales advisory focus groups, led end-to-end research and design for Arthrex.com and Arthrex Surgeon App redesigns, and delivered discovery across 93 artifacts and 6 audiences. Created and deployed Global Design Systems, founded Arthrex's inaugural Human-Centered Design Center of Excellence, launched UX Heuristic Scorecard, and directed strategy for synergy.arthrex.io platform.

UX Manager at Arthrex, Inc.

October 1, 2015 - October 1, 2017

Pioneered generative research program conducting ethnographic field studies in premier healthcare facilities, developing unified Qualitative/Quantitative Research Insights repository, and strengthening data-informed decision-making. Led behavioral segmentation, created personas (surgeons, nurses, administrators), and mapped customer journeys. Established evaluative research and usability testing protocols, and implemented Understand-Design-Evaluate methodology to continuously improve digital tool design and adoption.

UX and Mobile Development Supervisor at Arthrex, Inc.

October 1, 2013 - October 1, 2015

Served as Product Manager for Arthrex Surgeon App, defining product vision, conducting field research, establishing requirements, designing and testing prototypes, and facilitating scrum processes. Led User Experience Research and Design for Arthrex.com, Synergy UHD4, and Surgical Outcomes Systems through user interviews, UI design, and comprehensive usability testing.

Multimedia Supervisor at Arthrex, Inc.

October 1, 2009 - October 1, 2013

Established Arthrex's first User Experience function, assembling a design team and embedding user-centered design practices into the software development lifecycle. Advocated for a research-driven design process influencing cross-functional product and engineering teams through concept designs, storyboarding, mockups, and prototyping.

Multimedia Team Lead / Interaction Designer at Arthrex, Inc.

October 1, 2004 - October 1, 2009

Led multimedia production for web and desktop applications supporting sales and medical education initiatives. Designed and developed 3D instrument applications and multimedia solutions. Implemented digital asset management systems and live web streaming infrastructure.