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Hi, I’m Joanne Wright, a Real Time Analyst and team leader based in Waterford, Ireland. I’m dedicated to continuous learning and bringing a detail-focused, proactive attitude to every role, with experience supporting US clients in a high-volume contact center. Over my career, I’ve led remote teams, improved processes, and built strong client relationships, while strengthening my IT literacy and communication skills. I’m excited to contribute these strengths to new challenges and grow with a dynamic team.…Hi, I’m Joanne Wright, a Real Time Analyst and team leader based in Waterford, Ireland. I’m dedicated to continuous learning and bringing a detail-focused, proactive attitude to every role, with experience supporting US clients in a high-volume contact center. Over my career, I’ve led remote teams, improved processes, and built strong client relationships, while strengthening my IT literacy and communication skills. I’m excited to contribute these strengths to new challenges and grow with a dynamic team.

Joanne Wright

Project Manager, Content Producer, Content Creator, +2

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Hi, I’m Joanne Wright, a Real Time Analyst and team leader based in Waterford, Ireland. I’m dedicated to continuous learning and bringing a detail-focused, proactive attitude to every role, with experience supporting US clients in a high-volume contact center. Over my career, I’ve led remote teams, improved processes, and built strong client relationships, while strengthening my IT literacy and communication skills. I’m excited to contribute these strengths to new challenges and grow with a dynamic team.…Hi, I’m Joanne Wright, a Real Time Analyst and team leader based in Waterford, Ireland. I’m dedicated to continuous learning and bringing a detail-focused, proactive attitude to every role, with experience supporting US clients in a high-volume contact center. Over my career, I’ve led remote teams, improved processes, and built strong client relationships, while strengthening my IT literacy and communication skills. I’m excited to contribute these strengths to new challenges and grow with a dynamic team.

Available to hire

Hi, I’m Joanne Wright, a Real Time Analyst and team leader based in Waterford, Ireland. I’m dedicated to continuous learning and bringing a detail-focused, proactive attitude to every role, with experience supporting US clients in a high-volume contact center. Over my career, I’ve led remote teams, improved processes, and built strong client relationships, while strengthening my IT literacy and communication skills. I’m excited to contribute these strengths to new challenges and grow with a dynamic team.

Language

English

Fluent

Work Experience

Real Time Analyst at RelateCare

December 1, 2022 - September 30, 2023

Real Time Analyst for the WFM department, providing out-of-hours technical support primarily for US clients. Role required high self-motivation and creative problem solving in a largely unsupervised environment.

Team Leader at RelateCare

November 1, 2021 - December 31, 2022

Managed a remote team of 15+ agents across the country and trained new hires. Also managed client relationships with Atrius Health/Cleveland Clinic, collaborating across departments to meet targets and maintain strong communication and IT literacy.

Patient Scheduler at RelateCare (Atrius Health)

October 1, 2020 - November 30, 2021

Handled patient triage, drafting letters and forms, DME requests, and a wide range of medical administrative tasks. Contributed to team development through error feedback, coaching, huddles, and creating knowledge base/training materials.

Barista at Starbucks

December 1, 2018 - November 1, 2021

Opened/closed store, maintained cleanliness, delivered customer service, handled cash, and prepared beverages. Promoted to Coffee Master, contributing to team leadership and product quality.

Sales Assistant at Penneys

September 1, 2015 - June 1, 2018

Assisted customers across departments, replenished stock, and operated tills to support sales floor operations.

Team Member / Crew Leader at McDonalds

September 1, 2010 - August 31, 2015

Early role contributing to HACCP/food hygiene, cash handling, and fast-paced customer service. Promoted toCrew Leader with responsibility for shift planning and onboarding of new staff.