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Hello! I am a dependable and tech-savvy professional with extensive experience in customer support, administrative operations, and remote coordination. I excel at managing online businesses, handling client communications, and ensuring smooth daily operations. I pride myself on excellent English communication, attention to detail, and strong problem-solving skills. I am seeking a remote role in customer service, virtual assistance, or operations with a collaborative global team. I have a proven track record of delivering responsive support via phone, email, and chat, coordinating schedules across time zones, and maintaining accurate records using tools like Google Sheets. I am comfortable with Google Workspace, CRM/ticketing systems, Zoom, Slack, Trello, and other collaboration tools, and I am always eager to learn new systems to drive efficiency.…Hello! I am a dependable and tech-savvy professional with extensive experience in customer support, administrative operations, and remote coordination. I excel at managing online businesses, handling client communications, and ensuring smooth daily operations. I pride myself on excellent English communication, attention to detail, and strong problem-solving skills. I am seeking a remote role in customer service, virtual assistance, or operations with a collaborative global team. I have a proven track record of delivering responsive support via phone, email, and chat, coordinating schedules across time zones, and maintaining accurate records using tools like Google Sheets. I am comfortable with Google Workspace, CRM/ticketing systems, Zoom, Slack, Trello, and other collaboration tools, and I am always eager to learn new systems to drive efficiency.

R. Kandi Andika Satriya

Project Manager, Web Designer, Web Developer, +2

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Hello! I am a dependable and tech-savvy professional with extensive experience in customer support, administrative operations, and remote coordination. I excel at managing online businesses, handling client communications, and ensuring smooth daily operations. I pride myself on excellent English communication, attention to detail, and strong problem-solving skills. I am seeking a remote role in customer service, virtual assistance, or operations with a collaborative global team. I have a proven track record of delivering responsive support via phone, email, and chat, coordinating schedules across time zones, and maintaining accurate records using tools like Google Sheets. I am comfortable with Google Workspace, CRM/ticketing systems, Zoom, Slack, Trello, and other collaboration tools, and I am always eager to learn new systems to drive efficiency.…Hello! I am a dependable and tech-savvy professional with extensive experience in customer support, administrative operations, and remote coordination. I excel at managing online businesses, handling client communications, and ensuring smooth daily operations. I pride myself on excellent English communication, attention to detail, and strong problem-solving skills. I am seeking a remote role in customer service, virtual assistance, or operations with a collaborative global team. I have a proven track record of delivering responsive support via phone, email, and chat, coordinating schedules across time zones, and maintaining accurate records using tools like Google Sheets. I am comfortable with Google Workspace, CRM/ticketing systems, Zoom, Slack, Trello, and other collaboration tools, and I am always eager to learn new systems to drive efficiency.

Available to hire

Hello! I am a dependable and tech-savvy professional with extensive experience in customer support, administrative operations, and remote coordination. I excel at managing online businesses, handling client communications, and ensuring smooth daily operations. I pride myself on excellent English communication, attention to detail, and strong problem-solving skills. I am seeking a remote role in customer service, virtual assistance, or operations with a collaborative global team.

I have a proven track record of delivering responsive support via phone, email, and chat, coordinating schedules across time zones, and maintaining accurate records using tools like Google Sheets. I am comfortable with Google Workspace, CRM/ticketing systems, Zoom, Slack, Trello, and other collaboration tools, and I am always eager to learn new systems to drive efficiency.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Language

English

Fluent

Indonesian

Fluent

Work Experience

Operations & Customer Support Manager at Alikas Bakery

May 1, 2016 - Present

Responsible for daily operations including order processing, inventory control, and customer communication. Delivered responsive support by phone, email, and chat to resolve inquiries and complaints. Maintained sales and expense records using Google Sheets and implemented an online ordering system to streamline operations. Coordinated supplier relationships and vendor performance to ensure timely delivery and inventory accuracy.

Operations Coordinator (Remote & On-Site) at AdCom IT Services

September 1, 2017 - November 30, 2019

Coordinated technical service requests for business clients including repair, maintenance, and installation. Managed client communication, scheduling, and documentation for smooth service delivery. Maintained client databases and followed up on satisfaction and performance feedback. Collaborated with technical teams to ensure timely completion of projects and service quality.

Online Instructor & Remote Operations Support at Nusantara Jaya

July 1, 2010 - December 31, 2012

Delivered online English and academic lessons to students across Indonesia. Managed class schedules, student progress tracking, and enrollment documentation. Provided real-time support to students via email and chat to resolve access or technical issues. Operated digital studio tools for virtual teaching sessions and maintained learning resources.

Administrative Coordinator at Next English Center

January 1, 2007 - September 30, 2009

Managed administrative operations including scheduling, billing, and record-keeping. Handled customer inquiries and maintained accurate student data records. Processed tuition payments and prepared monthly financial reports. Supported instructors by organizing class schedules and student lists.

Academic Coordinator at Fun English Center

January 1, 2005 - March 31, 2006

Organized teaching schedules and coordinated between academic staff and students. Managed student communication and enrolled data. Assisted in curriculum planning and lesson material preparation.