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I'm Gisele Kretzer, a results-driven professional with extensive experience in key account and customer success management for SaaS, working with B2B and B2C customers across the U.S., LATAM, EMEA, and APAC markets. I thrive in cross-functional environments and enjoy turning complex challenges into practical solutions. My background spans linguistic data annotation for AI, financial operations, and over a decade in fashion product development and operations. I combine data-driven thinking with creative problem solving, strong negotiation and relationship-building skills, and a proactive, 'can-do' attitude to help teams reach ambitious goals.…I'm Gisele Kretzer, a results-driven professional with extensive experience in key account and customer success management for SaaS, working with B2B and B2C customers across the U.S., LATAM, EMEA, and APAC markets. I thrive in cross-functional environments and enjoy turning complex challenges into practical solutions. My background spans linguistic data annotation for AI, financial operations, and over a decade in fashion product development and operations. I combine data-driven thinking with creative problem solving, strong negotiation and relationship-building skills, and a proactive, 'can-do' attitude to help teams reach ambitious goals.

Gisele Kretzer

Designer, Project Manager, Photographer, +2

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I'm Gisele Kretzer, a results-driven professional with extensive experience in key account and customer success management for SaaS, working with B2B and B2C customers across the U.S., LATAM, EMEA, and APAC markets. I thrive in cross-functional environments and enjoy turning complex challenges into practical solutions. My background spans linguistic data annotation for AI, financial operations, and over a decade in fashion product development and operations. I combine data-driven thinking with creative problem solving, strong negotiation and relationship-building skills, and a proactive, 'can-do' attitude to help teams reach ambitious goals.…I'm Gisele Kretzer, a results-driven professional with extensive experience in key account and customer success management for SaaS, working with B2B and B2C customers across the U.S., LATAM, EMEA, and APAC markets. I thrive in cross-functional environments and enjoy turning complex challenges into practical solutions. My background spans linguistic data annotation for AI, financial operations, and over a decade in fashion product development and operations. I combine data-driven thinking with creative problem solving, strong negotiation and relationship-building skills, and a proactive, 'can-do' attitude to help teams reach ambitious goals.

Available to hire

I’m Gisele Kretzer, a results-driven professional with extensive experience in key account and customer success management for SaaS, working with B2B and B2C customers across the U.S., LATAM, EMEA, and APAC markets. I thrive in cross-functional environments and enjoy turning complex challenges into practical solutions.
My background spans linguistic data annotation for AI, financial operations, and over a decade in fashion product development and operations. I combine data-driven thinking with creative problem solving, strong negotiation and relationship-building skills, and a proactive, ‘can-do’ attitude to help teams reach ambitious goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Advanced

French

Beginner

Italian

Beginner

German

Beginner

Catalan; Valencian

Beginner

Work Experience

Language Data Annotator at TransPerfect

January 1, 2025 - Present

Analyzing Brazilian Portuguese language data, identifying potential issues, and labeling data to improve AI speech recognition. Performs transcription, linguistic modeling, grading and data classification in line with taxonomy guidelines. Collaborates with training, testing and engineering teams to meet daily KPIs.

Office Administrator AR/AP at Optimum Automotive

January 1, 2022 - December 31, 2023

Accounts receivable and accounts payable for B2B. Order-to-cash, reconciliations, invoicing, credit notes, after-sales support, and operational planning management. Stakeholder liaison with accounting, controlling, customer success, legal, marketing, logistics, vendors and banks. Reports to the executive board.

AR & OTC at Impress

January 1, 2021 - December 31, 2022

Sales B2C accounts receivable, OTC, cash allocation, accounts reconciliation, subscriptions and invoicing. Resolved customer support incidents, driving revenue recovery and customer satisfaction.

Lingerie & Footwear Specialist at Forever 21

January 1, 2016 - December 31, 2017

Stock management, execution of visual merchandising plans, and customer-focused sales support to maximize satisfaction and retention.

Customer Success & Support Specialist for Airbnb at CPM International

January 1, 2016 - December 31, 2017

Project mediation & negotiation to resolve disputes between guests and hosts; rebooking and troubleshooting; relationship-building to prevent churn; customer education to maximize platform usage. Managed credit control, refunds, coupons, and debt collection. Conducted two-step KYC follow-up. Achieved NPS ~80% and CSAT ~80%.

G&A Coordinator / Designer at Vulcabrás SA

January 1, 2003 - December 31, 2007

Coordinated product development teams for sports and casual brands; managed commercial and promotional lines; frequent travel to China for supplier development. Redesigned garments and accessories, launched new lines, and drove sales growth; led portfolio rationalization and obsoletes reduction; contributed to fashion design and buyer initiatives.