I am a results-driven HR professional with over 4 years of experience in talent acquisition, employee relations, and HR operations. I have a proven track record in recruitment, onboarding, policy implementation, and team leadership. Certified Virtual Assistant with expertise in remote work coordination and digital HR solutions, I thrive in fast-paced environments and excel at delivering seamless administrative and customer experiences.

Silvia Njeri Njambi

I am a results-driven HR professional with over 4 years of experience in talent acquisition, employee relations, and HR operations. I have a proven track record in recruitment, onboarding, policy implementation, and team leadership. Certified Virtual Assistant with expertise in remote work coordination and digital HR solutions, I thrive in fast-paced environments and excel at delivering seamless administrative and customer experiences.

Available to hire

I am a results-driven HR professional with over 4 years of experience in talent acquisition, employee relations, and HR operations. I have a proven track record in recruitment, onboarding, policy implementation, and team leadership.

Certified Virtual Assistant with expertise in remote work coordination and digital HR solutions, I thrive in fast-paced environments and excel at delivering seamless administrative and customer experiences.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Front Office and Customer Experience Agent at Westwood Hotel
August 1, 2023 - November 1, 2023
Provided comprehensive administrative support and customer service in fast-paced environment; supervised guest service team operations, managing schedules and conducting performance evaluations; managed multi-line phone systems and client communications; resolved guest concerns efficiently while maintaining service excellence standards.
Administrative Assistant & HR Coordinator at I-Switch Technologies
July 1, 2020 - March 1, 2022
Managed administrative functions including document preparation, data entry, and database maintenance; coordinated recruitment workflows from candidate sourcing through interview scheduling; maintained organized filing systems and employee records with strict confidentiality; streamlined office procedures and facilitated communication between departments.
HR Intern at Emory Hotel
November 1, 2019 - February 1, 2020
Supported recruitment initiatives and candidate selection processes; administered employee records and assisted with payroll processing; participated in performance management and training program coordination.

Education

Diploma in Human Resource Management at NIBS Technical College
January 1, 2015 - January 1, 2020
Kenya Certificate of Secondary Education at St. Anne's Secondary School
January 1, 2010 - January 1, 2013
Virtual Assistant Certificate (V.A) at ALX
April 1, 2025 - July 1, 2025
AI Career Essentials Certificate (AICE) at ALX
February 1, 2025 - April 1, 2025

Qualifications

Virtual Assistant Certificate (V.A) - ALX
April 1, 2025 - July 1, 2025
AI Career Essentials Certificate (AICE) - ALX
February 1, 2025 - April 1, 2025

Industry Experience

Professional Services, Travel & Hospitality, Education, Healthcare, Retail