Available to hire
I am a dynamic HR and project management professional with over 10 years of experience in administrative operations and customer service. I focus on optimizing efficiency, streamlining recruitment support, personnel management, and talent retention to help teams perform at their best.
I bring strong budgeting skills, excellent interpersonal abilities, and a collaborative approach to develop people, build strong partnerships, and drive organizational strategy. I enjoy turning complex challenges into practical solutions that boost morale and engagement for both onboard and shoreside teams.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Beginner
Work Experience
Crew Administration Manager (900 to 1500 Crew) at Royal Caribbean International
December 1, 2018 - January 1, 2025Led the onboard HR center (3 staff) handling administrative operations, daily crew interactions, and reporting. Delivered training, coaching, and professional development for the HR team. Oversaw Immigration, Customs, and regulatory compliance; ensured data integrity and compliance of HR data. Managed budgets with no overspending. Implemented morale and engagement activities, contributing to improved satisfaction KPI scores from quarterly surveys. Directed end-of-contract processes, including disciplinary procedures and terminations. Maintained communication with external partners, crew, division managers, and leadership teams; provided continuous support to onboard and shoreside employees.
Project Officer at Endescor Ltd.
September 1, 2016 - August 1, 2018Coordinated multiple projects simultaneously, ensured deadlines and priorities were met. Supervised approximately 10 staff and allocated tasks efficiently. Ensured compliance of documentation, procedures, reports, and regulatory files. Monitored health and safety standards. Planned staffing based on operational and project requirements. Liaised with financial partners.
Assistant Hotel Manager at Beverly’s Oasis Suites
March 1, 2015 - August 1, 2016Supervised hotel operations and managed a team of 10 employees. Handled reservations, optimized costs, and monitored inventory. Delivered high guest satisfaction through personalized service and rapid issue resolution.
Operations Manager / Artisan at Seecharan’s Woodworking
November 1, 2013 - March 1, 2015Optimized production of handcrafted kitchen utensils, reduced lead times, increased output, and maintained quality. Managed nationwide distribution.
Front Office Manager at The Carlton Savannah Hotel
May 1, 2013 - November 1, 2013Supervised front office operations and managed a team of up to 20 staff, ensuring smooth operations and high guest satisfaction. Implemented staff training programs and cost-control measures to improve operational efficiency.
Crew Administration Manager at Royal Caribbean International
December 1, 2018 - January 1, 2025Supervised and led onboard HR center team (3 staff); delivered training, coaching, and professional development for the HR team; oversaw Immigration, Customs, and regulatory compliance; ensured integrity, accuracy, and compliance of HR data; managed budgets effectively with no overspending; developed morale, wellbeing, and engagement initiatives that improved satisfaction KPIs; managed end-of-contract processes including disciplinary procedures and terminations; maintained effective communication with external partners, crew members, division managers, and leadership teams; provided continuous support to all employees onboard and shoreside.
Education
Qualifications
Diploma in Human Resources Management
January 11, 2030 - January 13, 2026Certificate in Professional HR Management
January 11, 2030 - January 13, 2026OSHA Certification (General Construction)
January 11, 2030 - January 13, 2026Conversations That Connect
January 11, 2030 - January 13, 2026Accelerating Leadership Performance Series I
January 11, 2030 - January 13, 2026Accelerating Leadership Performance Series II
January 11, 2030 - January 13, 2026Getting Started as a New Leader
January 11, 2030 - January 13, 2026OSHA Certification (General Construction)
January 11, 2030 - January 13, 2026Diploma in Human Resources Management
January 11, 2030 - January 13, 2026Certificate in Professional HR Management
January 11, 2030 - January 13, 2026Conversations That Connect
January 11, 2030 - January 13, 2026Accelerating Leadership Performance Series I
January 11, 2030 - January 13, 2026Accelerating Leadership Performance Series II
January 11, 2030 - January 13, 2026Getting Started as a New Leader
January 11, 2030 - January 13, 2026Diploma in Human Resources Management
January 11, 2030 - January 13, 2026Certificate in Professional HR Management
January 11, 2030 - January 13, 2026OSHA Certification (General Construction)
January 11, 2030 - January 13, 2026Short Courses – Leadership & Communication: Conversations That Connect
January 11, 2030 - January 13, 2026Short Courses – Accelerating Leadership Performance Series I
January 11, 2030 - January 13, 2026Short Courses – Accelerating Leadership Performance Series II
January 11, 2030 - January 13, 2026Short Courses – Getting Started as a New Leader
January 11, 2030 - January 13, 2026Industry Experience
Professional Services, Travel & Hospitality, Media & Entertainment, Education, Other, Manufacturing
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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