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I am a dynamic and results-driven Office Administrator and Front Desk Professional with over 8 years of experience in administration, hospitality, and customer service across high-end hotels and corporate environments. I am currently expanding my technical expertise through Software Development, with proficiency in HTML, CSS, and JavaScript, and I enjoy applying my organizational skills to build efficient systems and deliver exceptional client experiences.…I am a dynamic and results-driven Office Administrator and Front Desk Professional with over 8 years of experience in administration, hospitality, and customer service across high-end hotels and corporate environments. I am currently expanding my technical expertise through Software Development, with proficiency in HTML, CSS, and JavaScript, and I enjoy applying my organizational skills to build efficient systems and deliver exceptional client experiences.

MARVELLOUS CHIRENJE

Front-End Developer, Web Developer, UI Designer, +2

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I am a dynamic and results-driven Office Administrator and Front Desk Professional with over 8 years of experience in administration, hospitality, and customer service across high-end hotels and corporate environments. I am currently expanding my technical expertise through Software Development, with proficiency in HTML, CSS, and JavaScript, and I enjoy applying my organizational skills to build efficient systems and deliver exceptional client experiences.…I am a dynamic and results-driven Office Administrator and Front Desk Professional with over 8 years of experience in administration, hospitality, and customer service across high-end hotels and corporate environments. I am currently expanding my technical expertise through Software Development, with proficiency in HTML, CSS, and JavaScript, and I enjoy applying my organizational skills to build efficient systems and deliver exceptional client experiences.

Available to hire

I am a dynamic and results-driven Office Administrator and Front Desk Professional with over 8 years of experience in administration, hospitality, and customer service across high-end hotels and corporate environments.

I am currently expanding my technical expertise through Software Development, with proficiency in HTML, CSS, and JavaScript, and I enjoy applying my organizational skills to build efficient systems and deliver exceptional client experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Office Administrator at SANIMED

January 1, 2009 - January 1, 2013

Coordinated day-to-day office operations, prepared tender documents, quotations, invoices, and financial reports. Managed petty cash, budgets, and supplier payments with accuracy. Oversaw stock records and implemented electronic filing systems to improve efficiency. Acted as the first point of contact for clients, suppliers, and stakeholders.

Front Desk Attendant at Leeu Estates Boutique Hotel

January 1, 2014 - February 1, 2017

Delivered personalized 5-star guest services, handling check-ins/outs and payment transactions. Resolved guest complaints professionally to sustain high satisfaction scores. Coordinated group bookings for accommodation, restaurant, and conference facilities. Provided concierge support, arranged tours, and upsold services to support revenue growth.

Front Desk Attendant at Pearl Valley Hotel by Mantis

January 1, 2017 - Present

Welcomed and assisted hotel, golf, and restaurant guests with professionalism. Processed check-ins/outs and financial transactions with accuracy. Managed group bookings for conferences and events, ensuring seamless coordination. Handled high-volume calls and guest inquiries, providing clear information. Performed night audits and maintained accurate financial records.

Hotel Receptionist at Devonvale Golf and Wine Estate

January 1, 2017 - January 1, 2018

Provided front desk reception and concierge services for hotel, golf, and restaurant clients. Supported late-night arrivals and early departures. Handled reservations and group bookings, including golf day event logistics. Processed payments, reconciled accounts, and completed night audit procedures. Acted as liaison between guests and hotel departments to promptly resolve requests.

Front Desk Concierge at Royal Portfolio - Birkenhead House

January 1, 2018 - January 1, 2020

Delivered high-level concierge services, managing daily arrivals, departures, and guest schedules. Coordinated with multiple departments and security to ensure guest safety and comfort. Handled guest correspondence and maintained PMS and guest profiles for personalized service. Promoted curio shop sales and fostered guest loyalty.

Front desk concierge at Birkenhead House (Royal Portfolio)

January 1, 2018 - December 31, 2020

Delivered high-level concierge services, creating memorable guest experiences. Managed daily arrivals, departures, and guest schedules with efficiency and precision. Coordinated with multiple departments and security to ensure guest safety and comfort. Handled guest correspondence via email and telephone promptly and professionally. Oversaw curio shop sales, enhancing guest satisfaction while increasing retail revenue. Maintained and updated PMS and guest profiles for accuracy and personalized service. Fostered strong relationships with guests, promoting loyalty and repeat visits.